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PC-EFTPOS i5100 Operating Manual

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PC-EFTPOS
i5100
Merchant
Operating
Guide

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Summary of Contents for PC-EFTPOS i5100

  • Page 1 PC-EFTPOS i5100 Merchant Operating Guide...
  • Page 2 THE FOLLOWING HELP DESK IS AVAILABLE TO YOU MONDAY TO FRIDAY 8.30AM TO 10.00PM (AEST) AND SATURDAY TO SUNDAY 10.00AM TO 3.00PM (AEST). PC-EFTPOS HELP DESK For General PC-EFTPOS Enquiries (02) 9998 9800 MERCHANT DETAILS. Please complete the details below for your merchant facility.

  • Page 3: Table Of Contents

    Cash Transaction .... 25 How to Process a Cash Only Getting Started ....... 5 Transaction ......27 PC-EFTPOS i5100 Terminal ..5 How to Process a Refund ..29 Keypad Layout ......6 How to Void a Transaction ..31...
  • Page 4 Lite Mode ......66 8.10 Print a Last Settlement Report using Standalone Lite Mode ......66 8.11 Reprint the Last Transaction using Standalone Lite Mode ......67 8.12 Print a Shift Report using Standalone Lite Mode ......67 PC-EFTPOS i5100 MERCHANT OPERATING GUIDE...

  • Page 5: Introduction

    ● Training Mode supported ● ● This PC-EFTPOS i5100 Merchant Operating Guide forms part of your Agreement with the Bank. 1.1 Merchant Responsibility for Equipment and Materials Provided. Imprinters, terminals, any other hardware or equipment and any unused stationery and promotional materials supplied by the Bank, remain the property of the Bank.

  • Page 6: Cancellation Of Facility

    Call the EFTPOS Helpdesk on 1300 650 977 (available 24/7). Follow the prompts and use your phone keypad to enter the following details: • Select your stationery items and quantities then: • Merchant Number (MID) • Trading Address Postcode PC-EFTPOS i5100 MERCHANT OPERATING GUIDE INTRODUCTION...

  • Page 7: Getting Started

    2.0 GETTING STARTED. 2.1 PC-EFTPOS i5100 Terminal. The PC-EFTPOS i5100 terminal is a complete unit that operates as a pinpad for the customer and has an internal thermal printer for fast quiet printing. The PC-EFTPOS i5100 kit includes: an i5100 terminal ●...

  • Page 8: Keypad Layout

    Enter Key: The ENTER key is used to confirm data entered or displayed, and to cycle forwards through the menus. Function Key: The FUNCTION key is used to access the terminal functions. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE GETTING STARTED...

  • Page 9: Connecting The Pc-Eftpos I5100 Terminal

    2.3 Connecting the PC-EFTPOS i5100 Terminal. The PC-EFTPOS i5100 terminal is connected to the PC using an RS232 serial cable (DB9 to RJ12) connection. Cable Management Clip Telephone Line (RJ12) COM Port 1 (RJ12) COM Port 2 Power Socket (RJ12)
  • Page 10 7. Plug the other end of the serial cable into a COM port on the back of the PC and secure it in place. 8. Plug the power supply into a mains power outlet. Y Powered Curly Cord CAB321359b Power Supply ALI0142 Power Cord CAB0092 PC-EFTPOS i5100 MERCHANT OPERATING GUIDE GETTING STARTED...

  • Page 11: Communications

    Connection to each communication method varies. 2.4.1 Dial up Connection. The PC-EFTPOS i5100, using a dial up connection, requires the use of a dial up phone line, supplied by you and the use of the internal modem (single terminal sites) or the installation of a P68 modem (multiple terminal sites).
  • Page 12 The Telstra Argent ISDN connection is obtained by applying for this service direct from Telstra. The PC-EFTPOS i5100, using a Telstra Argent ISDN connection requires the installation of a Telstra On Ramp and Telstra Argent Terminal Adaptor (ATA). This is supplied and installed by Telstra.

  • Page 13: Terminal Configuration

    Once the PC-EFTPOS i5100 terminal is connected, the Merchant ID and Terminal ID will need to be entered into the PC-EFTPOS EFT Client. This is done via the Control Panel within PC-EFTPOS. Refer to your POS vendor or PC-EFTPOS for assistance.

  • Page 14: Printer And Paper Load Function

    2.6 Printer and Paper Load Function. The PC-EFTPOS i5100 terminal has an in-built thermal printer. To load paper: (a) Ensure the terminal is powered on (b) Open the paper compartment cover by pressing the button located towards the top of the terminal, above the metal blade, as shown below.

  • Page 15: Passwords

    You (as the authorised signatory) will need to contact the EFTPOS Helpdesk to change your passwords on 1300 650 977. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PASSWORDS AND CODES...

  • Page 16: Procedures

    6. If a chip card is faulty or cannot be read, the terminal will display the message CHIP ERROR REMOVE CARD. Retry inserting the card. If the chip card still cannot be read, the terminal may display the message CHIP ERROR USE MAG STRIPE. If this occurs, swipe the card. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...

  • Page 17: Swiping A Magnetic Stripe Card

    The option of completing a manual voucher ONLY applies to credit account transactions where the credit card will not read. In the following situations, the cardholder must be referred to their card issuer and PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...

  • Page 18: Pin Entry

    Transactions performed in training mode will not affect your settlement total. Please Note: • Training mode is not supported when the terminal is in standalone lite mode. • The terminal will only display **TRAINING MODE** once a transaction is initiated. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...
  • Page 19 $X.XX card reader. PRESENT CARD **TRAINING MODE** Swipe the customer’s card through the card reader. Process transactions as per procedures in section 5.0. Receipts will display **TRAINING ONLY** NOT A VALID TRANSACTION on them. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...
  • Page 20 000473 DATE/TIME 22 JUN 09 16:14 DATE/TIME 22 JUN 09 16:14 A0000000041010 A0000000041010 AF6702D8211E2290 AF6702D8211E2290 AMOUNT $2.00 AMOUNT $2.00 TOTAL AUD $2.00 TOTAL AUD $2.00 AUTH 837514 AUTH 837514 APPROVED APPROVED CARDHOLDER SIGN HERE PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...

  • Page 21: Switching Between Standalone Lite Mode And Integrated Mode

    [CLEAR] = NO LOGO The standalone lite mode idle screen is PURC CASH RFND displayed.    Note: Please refer to section 8.0, for further information about configuring and using standalone lite mode. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...
  • Page 22 Press the ENTER key for integrated mode. [ENTER] = YES [CLEAR] = NO READY LOGO The integrated mode idle screen is displayed. hh:mm dd/mm/yy Note: Please refer to section 8.0, for further information about configuring and using standalone lite mode. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...

  • Page 23: Store And Forward Processing

    Note: The terminal will attempt to process stored transactions in the following instances: Every 90 seconds when idle ● ● After the next successful online transaction ● ● After the terminal is logged on ● ● Before settlement is processed ● ● PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES...

  • Page 24: Transaction Procedures

    (eg: MASTERCARD, VISA, AMEX) is displayed. If a debit transaction (savings or cheque) is selected, DEBIT is displayed. If a chip card was inserted, remove the card REMOVE CARD from the reader. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 25 If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 26 AMOUNT $28.00 AMOUNT $28.00 TOTAL AUD $..TOTAL AUD $..AUTH 123456 AUTH 123456 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 27: How To Process A Purchase With Cash Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 28 BANK REF 000123 DATE/TIME 23 JUN 09 10:45 AMOUNT $13.00 CASH OUT $20.00 TOTAL AUD $33.00 AUTH ID 146557 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 29: How To Process A Cash Only Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 30 000522 BANK REF 000123 DATE/TIME 23 JUN 09 10:46 CASH OUT $20.00 TOTAL AUD $20.00 AUTH ID 146558 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 31: How To Process A Refund

    If the signature matches the signature on the card, press YES on the POS. Otherwise CORRECT? press NO. DEBIT/CREDIT RFND This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 32 AMOUNT $201.00 AMOUNT $201.00 TOTAL AUD $201.00 TOTAL AUD $201.00 AUTH 25817 AUTH 25817 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 33: How To Void A Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 34 AMOUNT $73.00 AMOUNT $73.00 TOTAL AUD $73.00 TOTAL AUD $73.00 AUTH 837514 AUTH 837514 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 35: How To Process A Sale With Tip

    If signature is required, remove the card from VERIFY SIGNATURE the terminal: Have the customer sign the CORRECT? receipt. If the signature matches the signature on the card, press YES on the POS. Otherwise press NO. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 36 Hand the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 37 AMOUNT $24.00 $..$..TOTAL AUD $..TOTAL AUD $..AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 38: How To Process A Tip Adjustment

    The transaction details will be displayed on the VERIFY TIP POS. Press YES on the POS to confirm the tip CORRECT? addition. CREDIT TIP This message will be displayed if the tip addition is approved. APPROVED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 39 23 JUN 09 13:01 DATE/TIME 23 JUN 09 13:01 A0000000041010 A0000000041010 68A5AD0B8F422FE2 68A5AD0B8F422FE2 AMOUNT $24.00 AMOUNT $24.00 $..$..TOTAL AUD $..TOTAL AUD $..AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 40 001065 DATE/TIME 23 JUN 09 16:14 A0000000041010 AF6702D8211E2290 AMOUNT $24.00 TIP AMOUNT $1.00 TOTAL AUD $25.00 AUTH 837514 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 41: How To Process A Mail/Telephone Order/E-Commerce Transaction

    ACCEPT. If CANCEL is selected the terminal will return to the idle state. Note: CCV is described in section 9.0, Minimising Fraud. CREDIT $X.XX Confirm the transaction amount and press ENTER. PRESS ENTER PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 42 AMOUNT $14.00 TOTAL AUD $14.00 APPROVED Remember to always check the receipt to verify if a transaction has been approved. Note: Only a merchant copy will be printed for MOTO and ECOM transactions. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 43: How To Process A Pre-Authorisation

    If signature is required: Have the customer VERIFY SIGNATURE sign the receipt. If the signature matches the CORRECT? signature on the card, press YES on the POS. Otherwise press NO. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 44 AMOUNT $24.00 AMOUNT $24.00 TOTAL AUD $24.00 TOTAL AUD $24.00 AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 45: How To Process A Pre-Authorisation Enquiry

    Press YES on the POS to confirm the transaction enquiry. AUTH ENQUIRY This message will be displayed when the pre- authorisation transaction is displayed. APPROVED Note: No receipt is printed for pre-authorisation enquiry transactions. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 46: How To Process A Completion

    If the transaction is declined the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 47 A0000000041010 A0000000041010 FCB4E55B34C5EDCA FCB4E55B34C5EDCA AMOUNT $26.00 AMOUNT $26.00 TOTAL AUD $26.00 TOTAL AUD $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 48 If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...
  • Page 49 23 JUN 09 13:08 AMOUNT $26.00 AMOUNT $26.00 TOTAL AUD $26.00 TOTAL AUD $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 50: Reporting Functions

    6.1 Terminal Settlement. Settlement for the terminal can occur via a programmed terminal settlement (automatic settlement) either by the Bank or by the PC-EFTPOS software or by a manual settlement. Failure to perform a settlement may result in split deposits for settlements.
  • Page 51 TOTAL AUD $99999.99 * X = T if the settlement is generated by the terminal (manual or automated settlements). X = F if the settlement is generated by the host system at the bank. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 52: How To Print A Pre-Settlement Report

    PRE-SETTLEMENT The terminal is connecting to the bank and processing the pre-settlement. PLEASE wAIT PRE-SETTLEMENT This message is displayed if the pre-settlement is approved. A pre-settlement report will be printed. APPROVED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...
  • Page 53 PRE-AUTH TOTALS REFUND COUNT PURCHASE COUNT PURCHASE $99999.99 PURCHASE $99999.99 REFUND $99999.99 ------------ ------------ TOTAL AUD $99999.99 TOTAL AUD $99999.99 DINERS TOTALS PURCHASE COUNT REFUND COUNT PURCHASE $99999.99 REFUND $99999.99 ------------ TOTAL AUD $99999.99 PC-EFTPOS i5100 MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 54: How To Reprint Last Settlement

    The terminal is connecting to the bank and processing the last settlement. PLEASE wAIT LAST SETTLEMENT This message is displayed if the last settlement is approved. A last settlement report will be printed. APPROVED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...
  • Page 55 SETTLEMENT COMPLETE X00* * X = T if the settlement is generated by the terminal (manual or automated settlements). X = F if the settlement is generated by the host system at the bank. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 56: Fall Back Sales Procedures

    VERIFY SIGNATURE signature matches the signature on the card, CORRECT? press YES on the POS. Otherwise press NO. CREDIT SALE This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE FALL BACK SALES PROCEDURES...
  • Page 57 Note: The terminal is only able to convert to EFB mode if it has already performed a successful logon and a successful transaction on that day. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE FALL BACK SALES PROCEDURES...

  • Page 58: Manual Fall Back

    These are your evidence of the transaction in case the customer later disputes it. If you require any additional information, please contact the EFTPOS Helpdesk on 1300 650 977. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE FALL BACK SALES PROCEDURES...

  • Page 59: Standalone Lite Mode

    FUNCTION: Key in 11112223 and press ENTER. INTERNAL PRINTER? Press ENTER to use the internal printer, or [ENTER] = YES press CLEAR to use an external printer. [CLEAR] = NO PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...
  • Page 60 CLEAR to print one copy of receipts. [CLEAR] = NO SWIPE START TRANSACTIONS? Press ENTER to enable swipe start transactions, or press CLEAR to disable swipe [ENTER] = YES start transactions. [CLEAR] = NO PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 61: Switching Between Standalone Lite Mode And Integrated Mode

    The user can access the terminal functions, by pressing the account (soft) keys. The diagram below illustrates the terminals standalone lite function menu structure. LOGO LOGO LOGO PURC CASH RFND SETL LAST INIT COPY SHFT          PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 62: Terminal Logon Using Standalone Lite Mode

    SHFT    INITIALISATION The terminal is connecting to the bank and processing the transaction. PLEASE wAIT LOGON The terminal prints the logon receipt and returns to the main menu. PASSED PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 63: Purchase Using Standalone Lite Mode

    PIN and press ENTER, or just press PIN AND/OR ENTER ENTER. Displayed while the transaction is processed DEBIT/CREDIT SALE online to the bank. The issuer’s name (eg: PROCESSING MASTERCARD) is displayed on this screen. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 64: Cash Only Using Standalone Lite Mode

    Press the soft key below CASH. PURC CASH RFND    CASH-OUT AMOUNT? Key in the cash amount and press ENTER. $X.XX TOTAL AMOUNT If the total amount is correct, press ENTER. $X.XX PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...
  • Page 65 If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 10.2, Response Codes. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 66: Refund Using Standalone Lite Mode

    Where prompted, have the cardholder key CHEQUE $X.XX in their PIN and press ENTER, or just press PIN AND/OR ENTER ENTER. DEBIT/CREDIT RFND The terminal is connecting to the bank and processing the transaction. PROCESSING PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 67: Terminal Settlement Using Standalone Lite Mode

       Key in the settlement password and press PASSwORD ENTER. The terminal is connecting to the bank and SETTLEMENT processing the settlement. PLEASE wAIT A settlement report will be printed. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 68: Print A Pre-Settlement Report Using Standalone Lite Mode

    Key in the settlement password and press PASSwORD ENTER. The terminal is connecting to the bank and LAST SETTLEMENT processing the last settlement. PLEASE wAIT A last settlement report will be printed. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 69: Reprint The Last Transaction Using Standalone Lite Mode

    SHIFT TOTALS A shift report will be printed. PRINTING RESET Press ENTER to reset the shift totals, or press SHIFT TOTALS? CANCEL to exit without resetting the shift totals. YES OR NO PC-EFTPOS i5100 MERCHANT OPERATING GUIDE STANDALONE LITE MODE...

  • Page 70: Contactless Payments

    5.0 Transaction Procedures for further instructions on transaction processing. • MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. • Visa® is a registered trademark of Visa Worldwide PTe Limited. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 71 If a cardholder wants to know what those limits or restrictions are, refer them to their card issuer. The contactless reader and the EFTPOS terminal will always guide you and the cardholder as to how the transaction needs to be completed. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...

  • Page 72: Getting Started

    Note: The detachable connecting cable has 5 connections and is segmented into 3 major “arms” in this diagram, for easy identification. • Arm 1: Cables to the PC-EFTPOS i5100 terminal. • Arm 2: Cables to the contactless reader cable. •...
  • Page 73 Connecting the ViVOtech Contactless Card Reader. The ViVOtech contactless card reader is connected directly to the PC-EFTPOS i5100 terminal using the detachable connecting cable. The ViVOtech contactless card reader can be connected to a PC-EFTPOS i5100 terminal which is being used in either integrated mode or standalone lite mode.
  • Page 74 The contactlesss card reader will power up and display WELCOME on the screen. i. Re-insert the cable management clip on the base of the EFTPOS terminal to keep the cables in place. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 75 Cable Management Clip b. Refer to section 2.3 Connecting the PC-EFTPOS i5100 Terminal for information regarding installation and connection of the terminal. c. If the RS232 serial cable is connected to the base of the terminal, remove it from the RS232-1 port.
  • Page 76 Connecting the ViVOtech Contactless Card Reader. The ViVOtech contactless card reader is connected directly to the PC-EFTPOS i5100 terminal using the detachable connecting cable. The ViVOtech contactless card reader can be connected to a PC-EFTPOS i5100 terminal which is being used in either integrated mode or standalone lite mode.
  • Page 77 The contactlesss card reader will power up and display WELCOME on the screen. i. Re-insert the cable management clip on the base of the EFTPOS terminal to keep the cables in place. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...

  • Page 78: Transation Procedures

    The terminal is PROCESSING CARD SALE connecting to the bank and processing the ONLINE PROCESSING transaction. This message is TRANSACTION CARD SALE displayed when the APPROVED APPROVED transaction is approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 79 REQUIRED CORRECT? YES, or press ENTER. (NO or CANCEL will cancel the transaction). This message is TRANSACTION CARD SALE displayed when the APPROVED APPROVED transaction is approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 80 REQUIRED CORRECT? YES, or press ENTER. (NO or CANCEL will cancel the transaction). This message is TRANSACTION CARD RFND displayed when the APPROVED APPROVED transaction is approved. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 81 If the error re-occurs, the cardholder will be NO CONTACTLESS prompted to insert/swipe READER ERROR their card on the terminal. INSERT/SWIPE INSERT/SWIPE CARD Continue processing the CARD transaction using the terminal. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS...
  • Page 82 PC-EFTPOS i5100 MERCHANT OPERATING GUIDE MINIMISING FRAUD...

  • Page 83: Minimising Fraud

    Note: • Some cards do not have a CCV code. • CCV (Card Check Value) is also known as CVV and CVC. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE MINIMISING FRAUD...
  • Page 84 If your terminal is not functioning at all, you can revert to a manual imprinter. When seeking authorisation for a credit card transaction above the floor limit, be sure to provide the CCV number if available. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...

  • Page 85: Trouble Shooting

    Not printing 6. The terminal should print a logon receipt. This will confirm if the printer is operational. 7. Re-test the printer using the FEED button. 8. Call the Helpdesk if the problem persists. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...

  • Page 86: Response Codes

    Where your terminal displays a response code not listed in this guide, and you use an electronic terminal supplied by us, you should phone the EFTPOS Helpdesk on 1300 650 977 for clarification. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...
  • Page 87 • Advise cardholder to contact card issuer CANNOT PAY • Obtain another form of payment • Advise cardholder to contact card issuer CONTACT CARD ISSUER • Obtain another form of payment • Advise cardholder to contact card issuer PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...
  • Page 88 INVALID PIN • The cardholder has entered the wrong PIN • Retry the transaction with the correct PIN CONTACT CARD ISSUER • Obtain another form of payment • Advise cardholder to contact card issuer PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...
  • Page 89 • A settlement has been processed in the last 24 hours, or the settlement is being attempted between 9.30pm and 11.00pm (AEST) • Retry during settlement hours, making sure 24 hours have elapsed since the previous settlement PC-EFTPOS i5100 MERCHANT OPERATING GUIDE TROUBLE SHOOTING...
  • Page 90 • Contact the Helpdesk if the problem persists CANNOT PAY • Obtain another form of payment ISSUER UNAVAILABLE • Obtain another form of payment CANNOT PAY • Obtain another form of payment PC-EFTPOS i5100 MERCHANT OPERATING GUIDE GLOSSARY OF COMMON TERMS...

  • Page 91: Glossary Of Common Terms

    The ‘Record of Charge’ number found on your terminal receipt. Terminal (ID) Number An eight digit number that identifies your EFTPOS terminal. The terminal ID can be found on any transaction receipt or EFTPOS report printed from your POS. PC-EFTPOS i5100 MERCHANT OPERATING GUIDE NOTES...
  • Page 92 Information contained in this brochure was correct at time of printing (December 2011) and is subject to change. BankSA – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714. BSA04037 (10/14)

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