Fall Back Sales Procedures; Electronic Fall Back - PC-EFTPOS i5100 Operating Manual

7.0 FALL BACK SALES PROCEDURES.

7.1 Electronic Fall Back.

The Electronic Fall Back (EFB) facility is available only when enabled on the terminal,
and only for certain card types.
Electronic Fall Back is the ability to continue performing transactions on the terminal,
even when communication with the host system for on-line approval has been lost
or the card issuer is unavailable. In EFB mode, transactions are stored within the
terminal and manual vouchers are not required. After communication has been
restored, the terminal forwards the stored transactions to the Bank for processing.
Your Merchant Letter of Offer contains your debit and credit floor limits.
You are reminded that you must not "split" a sale in order to avoid obtaining
authorisation.
When processing in EFB Mode some differences apply to normal 'on-line' processing:
• For credit card transactions that are over your credit card floor limit, you will be
required to enter an authorisation number which you can obtain by calling 1300
301 831. Alternatively ask your customer for an alternate means of payment.
• Signature capture is required on all EFB transactions regardless of the account
selection or whether PIN was entered. The terminal will process the transaction in
accordance with the EFB floor limits and other validation settings.
• Cheque/Savings account transactions exceeding your debit card floor limit will be
declined. Ask your customer for an alternate means of payment.
When communication has been lost and the amount of the transaction is over your
floor limit, the terminal will display the following:
TERMINAL DISPLAY
ENTER AUTH ID
VERIFY SIGNATURE
CORRECT?
CREDIT SALE
APPROVED
54
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
ON POS
PROCEDURE
You will be required to enter an authorisation
number, which you can obtain by calling 1300 301
831.
Key in the authorisation number on the POS and
press ACCEPT.
Have the customer sign the receipt. If the
signature matches the signature on the card,
press YES on the POS. Otherwise press NO.
This message will be displayed if the transaction
is approved.
FALL BACK SALES PROCEDURES