PC-EFTPOS i5100 Operating Manual page 80

How to Process a Refund.
The card issuer will determine if a PIN will need to be entered and/or a signature will
be required to complete the transaction.
Contactless Reader
Display
WELCOME
PRESENT CARD
$XX.XX
PIN OR ENTER
ON TERMINAL
PROCESSING
ONLINE
SIGNATURE
REQUIRED
TRANSACTION
APPROVED
78
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
Terminal Display
READY
LOGO
hh:mm dd/mm/yy
REFUND $XX.XX
PRESENT CARD
CREDIT $XX.XX
PIN OR ENTER
CARD RFND
PROCESSING
VERIFY SIGNATURE
CORRECT?
CARD RFND
APPROVED
Procedure
Initiate a REFUND
transaction via the POS.
The cardholder can hold/
tap their card on the
contactless card reader.
Where prompted, have
the cardholder key in their
PIN and press ENTER, or
just press ENTER.
The terminal is
connecting to the bank
and processing the
transaction.
If signature is required:
Have the customer
sign the receipt. If the
signature matches the
signature on the card,
press the soft key next to
YES, or press ENTER.
(NO or CANCEL will
cancel the transaction).
This message is
displayed when the
transaction is approved.
CONTACTLESS PAYMENTS