PC-EFTPOS i5100 Operating Manual page 32

Note:
1. The entering of PIN on credit is optional. Allow the cardholder to enter their PIN
at the terminal prompt. If the cardholder bypasses PIN entry a signature will
need to be obtained to authorise the transaction. A PIN on Debit is mandatory.
For a credit account, a signature may be required for a refund even when a PIN
has been entered.
Before completing the refund, check that the transaction was approved. Hand the
customer their copy of the transaction record and their card. If the transaction
is declined, the terminal will display an error message giving the reason. An
explanation of the error code is available in section 10.2, Response Codes.
Approved Refund Receipt
(signature required)
BANKSA TEST LAB
97 KING WILLIAM STREET
ADELAIDE SA 5000
MasterCard
ACCT TYPE
TRANS TYPE
TERMINAL ID
POS REF
INV/ROC NO
BANK REF
DATE/TIME
AMOUNT
TOTAL AUD
AUTH
APPROVED
CARDHOLDER SIGN HERE
X
30
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
MERCHANT COPY
................11234 (C)
CREDIT
REFUND
28010101
123456789876
000549
000778
23 JUN 09 11:18
$201.00
$201.00
25817
Approved Refund Receipt
no signature required)
BANKSA TEST LAB
97 KING WILLIAM STREET
ADELAIDE SA 5000
MasterCard
ACCT TYPE
TRANS TYPE
TERMINAL ID
POS REF
INV/ROC NO
BANK REF
DATE/TIME
AMOUNT
TOTAL AUD
AUTH
08 APPROVED
Remember to always check the
receipt to verify if a transaction has
(approved with PIN,
CUSTOMER COPY
................11234 (C)
REFUND
28010101
123456789876
000549
000778
23 JUN 09 11:18
$201.00
$201.00
been approved.
TRANSACTION PROCEDURES
CREDIT
25817
00