PC-EFTPOS i5100 Operating Manual page 87

Code Display
00
APPROVED
08 APPROVED
With signature
Y1
APPROVED
Y3 APPROVED
01
CALL FOR AUTH
02
CALL FOR AUTH
03 INVALID PPID
04
CONTACT CARD ISSUER
05 CANNOT PAY
06
CANNOT PAY
08 APPROVED PENDING
SIGNATURE
12 INVALID TRANSACTION
13
CANNOT PAY
14 CONTACT CARD ISSUER
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
Cause/Action
• The transaction has been approved
• The transaction has been approved if the
signature is correct
• The transaction has been approved
• The transaction has been approved
• Unable to obtain electronic authorisation
• Call for authorisation from appropriate
authorisation centre then complete manual
sales voucher if approved
• Unable to obtain electronic authorisation
• Call for authorisation from appropriate
authorisation centre then complete manual
sales voucher if approved
• Contact the Helpdesk
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• The transaction is approved if the signature
is correct
• The cardholder should now sign the receipt
• Retry the transaction selecting a different
account
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
85
TROUBLE SHOOTING