PC-EFTPOS i5100 Operating Manual page 88

Code Display
30 FORMAT ERR CALL
HELPDESK
39
WRONG ACCOUNT
41
CONTACT CARD ISSUER
43
CONTACT CARD ISSUER
51
CANNOT PAY
52
WRONG ACCOUNT
53
WRONG ACCOUNT
54 EXPIRED CARD
CANNOT PAY
55 INVALID PIN
56 CONTACT CARD ISSUER
86
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
Cause/Action
• Power the terminal off and on and retry the
transaction
• Contact the Helpdesk whilst the cardholder
is present to confirm if the transaction has
been processed correctly
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Contact manual Credit Card Authorisations
• Press the option for extension 500
• Contact manual Credit Card Authorisations
• Press the option for extension 500
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Check the card expiry date
• Obtain another form of payment
• Advise cardholder to contact card issuer
• The cardholder has entered the wrong PIN
• Retry the transaction with the correct PIN
• Obtain another form of payment
• Advise cardholder to contact card issuer
TROUBLE SHOOTING