Cancellation Of Facility; Damaged, Lost Or Stolen Equipment; Merchant Receipts; Eftpos Stationery - PC-EFTPOS i5100 Operating Manual

1.2 Cancellation of Facility.

If your merchant facility is cancelled for any reason, this equipment and materials
must be returned to us. To make arrangements for return call the EFTPOS Helpdesk
on 1300 650 977. You must ensure that all equipment and materials are available to
be returned within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the
bank as instructed.

1.3 Damaged, Lost or Stolen Equipment.

You are responsible for your equipment. If equipment is damaged, lost or stolen, you
will be charged for their replacement.

1.4 Merchant Receipts.

You must retain all merchant receipts printed, in a secure manner for reconciliation
and in case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.

1.5 EFTPOS Stationery.

All items of stationery relating to fall back procedures can be ordered by phone or
online on the internet.
Please place your orders before running your stocks too low. Orders will be delivered
to you within five business days.
There are no additional fees for stationery supplies.
Ordering Stationery Online
Log on to http://www.banksa.com.au/business/payment-solutions/ to order
stationery online. Select 'Order Merchant Stationery' from the menu on the right of
the page, which will direct you to the stationery order page on the BankSA website
and enter the following details:
• Merchant Number (MID)
• Trading Address Postcode
then:
• Select your stationery items and quantities and follow the prompts.
Ordering Stationery By Phone
Call the EFTPOS Helpdesk on 1300 650 977 (available 24/7). Follow the prompts
and use your phone keypad to enter the following details:
• Select your stationery items and quantities
then:
• Merchant Number (MID)
• Trading Address Postcode
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PC-EFTPOS i5100 MERCHANT OPERATING GUIDE INTRODUCTION