How To Process A Mail/Telephone Order/E-Commerce Transaction - PC-EFTPOS i5100 Operating Manual

5.8 How to Process a Mail/Telephone Order/e-Commerce
Transaction.
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions. ECOM (Electronic Commerce) transactions are those
initiated over the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as
the cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact the
EFTPOS Helpdesk on 1300 650 977.
Note:
• Until registered as a MOTO/ECOM merchant you must not process MOTO or
ECOM transactions.
• An authorisation of a MOTO or ECOM transaction only establishes that the funds
are available in the cardholder's account and that the card has not been reported
lost or stolen. It does not guarantee that the person whose name appears on
the card is making the purchase or that the purchase will not be subject to a
chargeback.
• You will be liable for all chargebacks on MOTO/ECOM transactions.
• You must retain all merchant receipts for at least eighteen months from the
transaction date.
TERMINAL DISPLAY
READY
LOGO
hh:mm
ENTER CCV
ON POS
CREDIT
PRESS ENTER
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
PROCEDURE
Initiate a MOTO or ECOM transaction via the
POS.
dd/mm/yy
This message will be displayed if the CCV was not
entered when the transaction was initiated via
the POS. Key in the CCV on the POS and press
ACCEPT. Or, if the CCV is not available, just press
ACCEPT.
If CANCEL is selected the terminal will return to
the idle state.
Note: CCV is described in section 9.0, Minimising
Fraud.
$X.XX
Confirm the transaction amount and press ENTER.
TRANSACTION PROCEDURES
39