Canon iR C3380 series Service Manual page 465

Code Main Cause/Detail of Detection
0001 Detects the temperature detected by the sub thermistor is abnormally low (below 90 deg
C) for 1 sec continuously while adjusting print temperature.
0002 Detects the abnormally low temperature (open circuit) when turning ON the fixing
heater.
E004 Thermistor is not connected
0000 During walm-up rotation, the thermistor connection signal (FUSER CNCTX) is open. - Confirm the cable connection
E009 Error in pressure/release of fixing film unit
0001 In case that the output of fixing automatic pressure phase sensor is not changed although
rotating/reversing the fixing motor
E012 Drum/ITB motor error
0001 Lock of the motor fails to be detected 3 sec or more after the motor starts to operate.
0100 Detects the motor lock signal for more than 3 sec although the motor is not ordered to
startup.
E013 Error in the waste toner motor
0001 Detects the fault in the waste toner motor
0002 Indicates that the waste toner motor does not rotate due to the open circuit.
E015 Error in the registration/multifeeder motor
0000 Indicates that the signal indicates the motor rotates with the target speed is not sent to
the port after passing more than 3 sec from the startup of the motor.
E020 Error in the developing assembly (toner fault: ATR error)
0010 Indicates that the patch level is higher than the upper limit of the target although setting
it as the minimum when initializing Yellow ATR.
0011 Indicates that the patch level is higher than the upper limit of the target although setting
it as the minimum when initializing Magenta ATR.
0012 Indicates that the patch level is higher than the upper limit of the target although setting
it as the minimum when initializing Cyan ATR.
0013 Indicates that the patch level is higher than the upper limit of the target although setting
it as the minimum when initializing Black ATR.
0020 Indicates that the patch level is lower than the lower limit of the target although setting
it as the maximum when initializing Yellow ATR.
0021 Indicates that the patch level is lower than the lower limit of the target although setting
it as the maximum when initializing Magenta ATR.
0022 Indicates that the patch level is lower than the lower limit of the target although setting
it as the maximum when initializing Cyan ATR.
0023 Indicates that the patch level is lower than the lower limit of the target although setting
it as the maximum when initializing Black ATR.
0100 Measured density value of patch for Yellow is higher than the upper limit.
0101 Measured density value of patch for Magenta is higher than the upper limit.
0102 Measured density value of patch for Cyan is higher than the upper limit.
0103 Measured density value of patch for Black is higher than the upper limit.
0200 Measured density value of patch for Yellow is lower than the lower limit.
0201 Measured density value of patch for Magenta is lower than the lower limit.
0202 Measured density value of patch for Cyan is lower than the lower limit.
0203 Measured density value of patch for Black is lower than the lower limit.
E021 Developing motor error
0000 Indicates that the signal indicates the motor rotates with the target speed is not sent to
the port after passing more than 3 sec from the startup of the motor.
E025 Error in the toner motor
0000 Indicates an error of Y developing assembly toner supply
0001 Indicates an error of M developing assembly toner supply
0002 Indicates an error of C developing assembly toner supply
0003 Error of Bk developing assembly toner supply
0100 Y buffer supply error
0101 M buffer supply error
0102 C buffer supply error
0103 Bk buffer supply error
E026 Toner empty error
XX=01:Y XX=02:M XX=03:C XX=04:K
XX01 After toner runs out, toner density fails to go back to normal even if toner replacement
and toner recovery have been performed 5 times or more in succession.
E032 The counter of the NE controller fails to operate.
0001 A break in the count pulse signal is detected.
Countermeasures
Check on connection of the sub thermistor/thermo
switch, Replace the fixing unit, Check on a break in the
heater, Replace the cover switch, Replace the main
power supply PCB, Replace the DC controller PCB
To recover from the error: In service mode
COPIER>FUNCTION>CLEAR >ERR
Replace the fixing heater.
Clear the error in service mode: COPIER >
FUNCTION > CLEAR > ERR.
- Replace the cable exchange, and established
- Replace the fixing unit
- Replace the DC controller PCB.
Check the pressure/release mechanism. Check the
connection of the connector. Replace the motor.
Check on connection of the connector, Replace the
motor
Replace the waste toner motor.
Replace the waste toner motor. Replace the DC
controller PCB.
Check on connection of the connector, Replace the
motor, Replace the fixing roller
Clean the ATR sensor window. Check the mounting of
the developing assembly. Check the ATR sensor open
circuit. Replace the ATR sensor.
Check the toner leakage from the toner buffer block
within the developing assembly. Replace the patch
image reading sensor
Check on connection of the developing motor and the
DC controller PCB, Replace the DC controller PCB,
Replace the developing motor
Check on connection of the toner motor and the DC
controller PCB, Replace the DC controller PCB,
Replace the toner motor
Replace the toner container, Check on a position of the
developing shutter
Check on a break in the cable
Chapter 16
16-3