Inter-Tel 8560 User Manual page 109

What do I do if my 8660 IP endpoint loses audio?
Q15.
Loss of audio on an IP endpoint may indicate a firewall conflict. Contact your system
A15.
administrator to resolve this issue.
Why can't I use the Agent Help or Record-a-Call features on my 8660 IP endpoint?
Q16.
If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
A16.
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your system administra-
tor.
Why can't I use one of the features described in this guide?
Q17.
There are a few reasons why you might not be able to access the feature. Some possi-
A17.
ble reasons include:
•
Your system software version may not support the feature. Check with your sys-
tem administrator to see which software version your telephone system currently
uses and if there are any features restrictions for your system.
•
Your system administrator may not have enabled the feature for your endpoint.
•
Your system administrator may have programmed your endpoint to block the fea-
ture.
If I need further assistance, how do I get technical support?
Q18.
First, contact your system administrator if you have a question that is not covered in
A18.
this user guide. If you need further assistance, contact your local authorized Inter-Tel
reseller. Resellers can be located using the Inter-Tel Web site at www.inter-tel.com.
All Inter-Tel sales, service, and support are handled at the local level.
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Inter-Tel Model 8560/8660 User Guide
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