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Inter-Tel 8664 User Manual

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Model 8664/8665
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  • Page 1 Model 8664/8665 User Guide...
  • Page 3 Inter-Tel, Inc. as a guide for end-users. It provides infor- mation necessary to use the Model 8664/8665 endpoints. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 5: Regulatory Information

    The following information is provided by SpectraLink , the manufacturer of the Model 8664 and 8665 wireless IP endpoints. Detailed information about how to use the Model 8664 and 8665 wireless IP endpoints are described throughout the guide. WARNING: Changes or modifications to this equipment not approved by Inter- Tel, Inc.
  • Page 6 (SAR) I PECIFIC BSORPTION NFORMATION Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF expo- sure guidelines with safety levels for hand-held wireless IP endpoints.
  • Page 7 Telecommunications Industry Association (CTIA) Web site at http://www.wow- com.com. The only authorized headsets that may be utilized with the Model 8664 and 8665 Wireless Telephones are those obtainable from SpectraLink or it’s reseller partners. The measured SAR of the SNP2400 Wireless Telephone is 0.0495W/kG @ 2412 Mhz (head) and 0.0309W/kG @ 2412 Mhz (body).
  • Page 8 LECTRO AGNETIC NTERFERENCE OMPATIBILITY NOTE: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility. Facilities: To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hos- pitals or health care facilities may be using equipment that is sensitive to external RF energy.
  • Page 9 PERATIONAL ARNINGS For Vehicles Equipped with an Air Bag: Do not place a portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.
  • Page 10 viii...

  • Page 11: Table Of Contents

    Changing Volume Levels ..........59 ©Inter-Tel, Inc. April 2005 printed in US...
  • Page 12 CONTENTS PAGE Returning to Default Operation ..........59 Speed Dialing.

  • Page 13: Finding Your Way

    Model 8664........

  • Page 14: Welcome

    The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. BOUT UIDE This guide contains instructions for using the Model 8664 and 8665 wireless IP end- ® points on the Inter-Tel telephone system. To help you find information quickly, this guide is divided into five separate sections, as indicated by the tabs.

  • Page 15: About Your Endpoint

    BOUT NDPOINT Your Model 8664/8665 endpoint is equipped with several features that allow you to perform various functions. These features include: • Liquid Crystal Display (LCD): Shows call, system, and feature information. • Dialpad Buttons: Allow you to enter numbers, letters, and special characters.

  • Page 16: Model 8664

    Model 8664 The illustration below displays the external components of the Model 8664 endpoint. Earpiece Volume Buttons Display Select Down Softkeys Power Off/End Call Power On/Start Call Menu Dialpad Function Line Microphone Charging Contacts Headset Jack ® Inter-Tel Model 8664/8665 User Guide...

  • Page 17: Model 8665

    The illustration below displays the external components of the Model 8665 endpoint. Earpiece Volume Buttons Display Select Down Softkeys Power On/Start Call Power Off/End Call Menu Dialpad Function Line Microphone Charging Contacts Headset Jack ® Inter-Tel Model 8664/8665 User Guide...

  • Page 18: Status Indicators

    DND messages (see page 46) and using the directories (see page 69). Melody The Charge Complete melody is played when the endpoint is first powered on after a completed charge. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 19: Feature Buttons

    59). • Push-to-Talk Button*: Broadcasts messages to other Push-to-Talk group mem- bers (see page 79). • Battery Release Buttons*: Releases the battery pack from the endpoint (see page 12). *Model 8665 endpoint only. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 20: Display And Menu Button

    NOTE: The backlight comes on when any button is pressed or when there is an incom- ing call. This light turns off after 10 seconds if another button is not pressed within that period. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 21: Function Button And Softkeys

    Feat Access programmable buttons for specific features. Pgm1 Pgm2 Pgm3 Pgm4 Pgm5 NOTE: Depending on how your telephone system is configured, you may need to use Feat softkey before you dial a feature code. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 22: About Operating Modes

    PERATING ODES The default mode for the Model 8664 and 8665 endpoints is the idle mode, which is also the power-saving mode. If the display shows just the extension number, the end- point is in idle mode. While the endpoint is in idle mode, the various endpoint fea- tures, functions, and menus are not available.

  • Page 23: About Battery Packs And Chargers

    ACKS AND HARGERS The Model 8664 and 8665 endpoints require a charged battery pack to operate. The Nickel Metal Hydride (NiMH) rechargeable battery pack will need to be charged peri- odically. A charged battery pack provides four hours of talk time or 80 hours of idle time.

  • Page 24: Desktop Charger

    NOTE: Make sure you are using the charger that is designed specifically for your end- point. The chargers for the Model 8664 and 8665 endpoints are different sizes and you must use the charger that is compatible with your endpoint.

  • Page 25: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.
  • Page 26 • Programming a fax destination (see page • Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page ® Inter-Tel Model 8664/8665 User Guide...

  • Page 27: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 28: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 29: What You See And Hear

    EE AND As you can see, your Model 8664/8665 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: • If you hear four fast tones or repeating fast tones (reorder tone), you have pressed...
  • Page 30 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 31: Getting Started

    Using Do-Not-Disturb Mode ......46 Using Reminder Messages ......48 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 32: Introduction

    NTRODUCTION Now that you know what your Model 8664/8665 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. URNING NDPOINT...

  • Page 33: Setting Up Voice Mail

    If you do not want to use a password, just press Say “Accept” or press to accept the entry or say “Erase” or press erase and re-enter your password. The system prompts you to record your direc- tory name. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 34: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8664/8665 User Guide...

  • Page 35: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 36: Making And Receiving Calls

    CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8664/ 8665 before you begin using it.
  • Page 37 Although the Model 8664/8665 endpoints do not support handsfree mode, they do support the two features that will override handsfree mode on another extension.

  • Page 38: Receiving Intercom Calls

    To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out: When you hear busy signals, press and hang up. When the line is available, your endpoint rings. To cancel the queue request before your endpoint rings: Press ® Inter-Tel Model 8664/8665 User Guide...

  • Page 39: Receiving Outside Calls

    Dial A call is automatically placed to the preset emergency number. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8664/ 8665 before you begin using it. NOTE: Dial in Europe for emergency services.

  • Page 40: Placing Calls On Hold

    Feat Feat Dial the System Hold feature code, Hang up or place another call. To return to a call that is on System Hold: Press LINE Press the flashing line number ( Call ® Inter-Tel Model 8664/8665 User Guide...

  • Page 41: Placing Conference Calls

    To transfer the conference to another extension: Press MENU Press the number that corresponds to the option. Dial the TRANSFER desired extension number and then hang up when you are ready to complete the transfer. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 42: Transferring Calls

    Although transferring calls is considered a basic function of an endpoint, your Model 8664/8665 endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voice mail, or even an outside line.

  • Page 43: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 44: Forwarding Calls

    While in idle mode, press to bring up the two-line display. MENU Press until the softkey is available. Press the softkey and then press MENU Press the number that corresponds to the option. FWD OFF ® Inter-Tel Model 8664/8665 User Guide...

  • Page 45: Automatic System Forwarding

    Press the number that corresponds to the option. SEND TO DEST Press and then press the number that corresponds to the OUTSIDE CALL MENU option. Dial the outside telephone number, or use a speed-dial number (see page 60). Press ® Inter-Tel Model 8664/8665 User Guide...

  • Page 46: Redialing A Number

    Redl Redl A line is selected automatically, and the saved number is dialed. NOTE: If there is no redial number available, the display shows NO NUMBER TO DIAL. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 47: Displaying Information On Your Endpoint

    (This does not put the party on hold.) To use the mute feature: Press until the softkey is available. Mute Press the softkey. Mute To turn the mute feature off: Press the softkey. Mute ® Inter-Tel Model 8664/8665 User Guide...

  • Page 48: Using The Message Feature

    MENU Press the softkey. Press and then press the number that corresponds to the CANCEL MES- MENU option. SAGE Dial the extension number of the endpoint where you left the message. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 49: Retrieving Messages

    (If you have more than one message, use the softkey to scroll to the desired message.) Press and then press the number that corresponds to the option DELETE MENU to delete the message. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 50: Accessing Your Mailbox

    “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Cancel” or press to cancel or return to the previous menu. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 51: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 52: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 53 NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 54: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 55: Recording And Sending Voice Mail Messages

    • Say “Replay” or press to replay your message. • Say “Append” or press to add to your message. • Say “Erase” or press to erase and re-record your message. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 56 If you select the copy or special delivery options and then do not respond to the prompts, the system will time out and deliver your message to the original recipient. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 57: Canceling Unheard Voice Mail Messages

    NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 58: Using Do-Not-Disturb Mode

    “IN MEETING UNTIL 3:30.” To enable DND: While in idle mode, press to bring up the two-line display. MENU Press and then press the number that corresponds to the option. MENU ® Inter-Tel Model 8664/8665 User Guide...
  • Page 59 **The character available depends on the software version. To cancel DND: While in idle mode, press to bring up the two-line display. MENU Press until the softkey is available and then press the softkey. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 60: Using Reminder Messages

    AM or for PM. To cancel all reminder message requests before they signal you: While in idle mode, press to bring up the two-line display. MENU Dial To clear a received reminder message: Press ® Inter-Tel Model 8664/8665 User Guide...

  • Page 61: Moving On

    ACD Hunt Groups ....... . . 76 Using the Push-to-Talk Feature ......79 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 62: Introduction

    Exits the menus NOTE: In addition to the endpoint configuration options mentioned above, you can view certain administrator settings from this menu such as IP Address, etc. Only your administrator can change these options. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 63: Changing The Ring Type

    • High: Used for moderate background noise. • Severe: Used for extremely noisy conditions. After you select an option, press to exit out of the menus and return the end- point to the idle display. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 64: Enabling Push-To-Talk

    Push-to-Talk. The Channel option is displayed. Press to edit the Channel and select a channel (1-8) for two-way radio transmission (1-8). Press to exit out of the menus and return the endpoint to the idle display. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 65: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 66: Changing The Voice Mail Message Envelope

    Personal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 67: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 68: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 69: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 70 NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 71: Changing Volume Levels

    HANGING OLUME EVELS You can change the volume level of the handset on the Model 8664 and Model 8665 endpoints with the volume buttons located on the side of the endpoint (see page 4 page 5 for photos). NOTE: The ring volume is also adjustable for the Model 8665 endpoint. To adjust the ring volume for the Model 8665, use the volume buttons as indicated below.

  • Page 72: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Model 8664/8665 User Guide...
  • Page 73 Dial the desired location code (0-9) you want to erase. Press the softkey repeatedly until the name is erased. Mute Press to continue. Press repeatedly until the number is erased. Mute Press to save the changes. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 74 (For example, press to dial the speed-dial number programmed under the softkey.) Pgm1 OR, Press until the speed-dial buttons are displayed, and then press the appropriate speed-dial button ( Pgm1- 5 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 75: System Speed Dial

    Displays the previous location code on the System Speed-Dial PREVIOUS: list. • Displays the next location code on the System Speed-Dial list. NEXT: • Returns to step 4 (above). START OVER: • Automatically calls the number displayed. CALL: ® Inter-Tel Model 8664/8665 User Guide...

  • Page 76: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press the softkey and then dial Feat OR, Press ® Inter-Tel Model 8664/8665 User Guide...

  • Page 77: Paging

    3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ NOTE: Although you can make pages from the Model 8664 and 8665, you cannot receive them. Making Pages To make pages: While in idle mode, press to bring up the two-line display.

  • Page 78: Performing A "Hookflash" During A Call

    ( ) are available. Pgm 1-5 Dial Press the softkey you want to program. Dial the feature code you want to store under that button. (Refer to page 100 default feature codes.) ® Inter-Tel Model 8664/8665 User Guide...

  • Page 79: Dss/Blf Buttons

    The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 80: Using Account Codes

    . This code will be used for all calls made from your endpoint until it is disabled. To disable the account code you set for your endpoint: While in idle mode, press to bring up the two-line display. MENU Dial and press ® Inter-Tel Model 8664/8665 User Guide...

  • Page 81: Screening Calls

    NOTE: When using the directories, press the Msg softkey to switch back and forth icon is displayed, the between numeric and alphanumeric mode. When the endpoint is in alpahnumeric mode. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 82 #or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 83: Voice Mail Directory

    When adjoining characters are under the same button, press to advance to the next character. For example, 5666 66337777 enters “Jones.” NUMBER OF TIMES BUTTON IS PRESSED BUTTON & ‘ ñ ® Inter-Tel Model 8664/8665 User Guide...
  • Page 84 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Model 8664/8665 User Guide...

  • Page 85: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 86: Remote Feature Access

    If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Dial Press to hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 87: Requesting Agent Help

    . Your microphone is muted and you cannot be heard by either party unless you press the softkey Mute • To reject the call: Press and then press the number that corresponds to the MENU option. REJECT HELP ® Inter-Tel Model 8664/8665 User Guide...

  • Page 88: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 89 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Press to return to the two-line display. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 90: Ending An Acd Hunt Group Call

    To terminate the ACD Agent wrap-up period before the timer expires: Dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 91: Using The Push-To-Talk Feature

    SING THE EATURE NOTE: This feature is not available on the Model 8664 endpoint. The Push-to-Talk (PTT) feature allows Model 8665 users to broadcast and receive voice messages among the PTT group by broadcasting the message on a shared chan- nel, similar to the way a handheld, two-way radio operates.
  • Page 92 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 93: Using E-Mail Reader

    Changing Message Envelopes ......92 Voice Mail Flowchart (Advanced Mailbox)....93 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 94: Introduction

    Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 111. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 95: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 90). ® Inter-Tel Model 8664/8665 User Guide...

  • Page 96: Using Your Advanced Mailbox

    If you have a six-line display end- point, you can also access menus and options by pressing the associated menu button on the display. Longer menu options are abbreviated to fit the display. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 97: Setting Up Your E-Mail Password

    40 characters. In addi- tion, your e-mail administrator can set further restrictions for password length, allowed characters, number of attempts etc. Check with your administrator if you encounter any difficulties setting up your e-mail password. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 98 • Say “Accept” or press to accept. • Say “Re-enter” or press to erase and re-enter the password. Hang up. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 99: Accessing E-Mail Messages

    Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8664/8665 User Guide...
  • Page 100 • Say “Higher” or press to raise the volume. • Say “Delete Message” or press to delete the message. • Say “Cancel” or press to return to the previous menu. ® Inter-Tel Model 8664/8665 User Guide...
  • Page 101 • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 102: Accessing Fax Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 103: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 104: Changing Message Envelopes

    Personal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8664/8665 User Guide...

  • Page 105: Voice Mail Flowchart (Advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Model 8664/8665 User Guide...
  • Page 106 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 107: Learning More

    Default Feature Codes ....... . 100 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 108: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Model 8664/8665 User Guide...

  • Page 109: Frequently Asked Questions (Faqs)

    Inter-Tel reseller. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 110 P2P audio, consult your system administra- tor. Are accessories available for the Model 8664 and 8665 endpoints? Q14. Yes, accessories such as belt clips, chargers, and headsets are available from the Inter- A14.
  • Page 111 If you need further assistance, contact your local authorized Inter-Tel reseller. Resellers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 112: Default Feature Codes

    Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Model 8664/8665 User Guide...
  • Page 113 Hunt Group Remove/Replace Message Message – Cancel Message Left Message – Cancel Message On Endpt Message – Silent Message Microphone Mute On/Off Page Program Buttons Program Station Password Queue (Callback) Request Record-A-Call Redial Redirect Call ® Inter-Tel Model 8664/8665 User Guide...
  • Page 114 Review Buttons Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Transfer To Hold Transfer To Ring ® Inter-Tel Model 8664/8665 User Guide...
  • Page 115 NOTES ® Inter-Tel Model 8664/8665 User Guide...
  • Page 116 ® Inter-Tel Model 8664/8665 User Guide...

  • Page 117: Index

    36 power off 20 power on 20 PTT (Push-to-Talk) 7, 79 Date, Time, Name, and Extension Number 35 softkeys 9 Default Feature Codes 93 up and down volume 7, 59 Defaults 59, 67 ® Inter-Tel Model 8664/8665 User Guide...
  • Page 118 76 Hunt Groups 77 record-a-call 64 system forwarding 33 Ending a Conference Call 29 Ending an ACD Hunt Group Call 78 IC Line 10 Entering Account Codes 68 Idle Mode 10 ® Inter-Tel Model 8664/8665 User Guide...
  • Page 119 25 recovering deleted 91 secondary extension buttons 67 Messaging, Remote 38, 57 softkeys as feature buttons 66 Microphone 29, 35 Push-to-Talk (PTT) Model 8664, illustration 4 button 79 Model 8665, illustration 5 button/feature 7 Modes feature 79 active 10...
  • Page 120 Softkeys 9 Speaker 35 Specific Absorption Rate (SAR) Information iv Waiting Calls 27 Speed Dialing 60 What the Administrators Can Do for You 96 Standard Account Codes 68 What You See and Hear 17 ® Inter-Tel Model 8664/8665 User Guide...
  • Page 121 Working in Hunt Groups 76 Wrap-Up Timer 78 Zones, Page 65 ® Inter-Tel Model 8664/8665 User Guide...
  • Page 122 ® Inter-Tel Model 8664/8665 User Guide...
  • Page 123 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 124 Part No. 935.4522 Issue 9, April 2005 A:46/5633A...

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