Pitney Bowes Relay 3000 User Manual page 102

7 • Troubleshooting and Error Messages
Issue
ENVELOPES
Poor Envelope Feed
Envelope side guides
set incorrectly.
Poor envelope quality. Check that the envelopes are not curled. Try a
Envelopes loaded
incorrectly.
Envelopes Fail to Open
Envelopes loaded
incorrectly.
Poor envelope quality. Check the envelopes are not stuck due to
Envelope Sealing Problems
No sealing solution.
Seal mode not
selected.
Poor sealing.
7-4
Possible Solutions
Set the guides to the envelope width and then
back off 1/4 turn.
new box of envelopes. Make sure to fan stack
before loading.
Load envelopes flap side up with the flap
feeding last.
Load envelopes flap side up with the flap
feeding last.
excessive dampness.
Try a new box of envelopes.
Refill the sealer unit.
• Check job setup.
• Activate sealing mode.
You may need to replace the sealing felts.
(Refer to the "Change the Sealer Unit Felts"
procedure in this section.)
SV63138 Rev. A