Pitney Bowes ADDRESSRIGHT DA500 Operator's Manual
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Pitney Bowes ADDRESSRIGHT DA500 Operator's Manual

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AddressRight
DA500/DA550
Printer
TM
Operator Guide
US English Version

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Summary of Contents for Pitney Bowes ADDRESSRIGHT DA500

  • Page 1 AddressRight DA500/DA550 Printer Operator Guide US English Version...
  • Page 2 Pitney Bowes or others. Pitney Bowes assumes no responsibility for any such use of the information. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license, either express or implied, under any Pitney Bowes or any third party’s patent, copyright, or other intellectual property rights is granted...

  • Page 3: Table Of Contents

    Printer Features ... 3-2 Speed ... 3-2 Print Qualities ... 3-2 Internal Fonts ... 3-2 Font Size ... 3-3 Material Thickness ... 3-3 Media Size ... 3-3 Approved Media Types ... 3-3 Pitney Bowes DA500/DA550 Operator Guide Table of Contents...
  • Page 4 Chapter 6, Troubleshooting Problems and Solutions ... 6-2 Feed Problems ... 6-2 Print Quality Problems ... 6-3 Interface Problems ... 6-4 Connector Diagram ... 6-5 Motor Problems ... 6-6 Barcode Problems ... 6-6 Other Problems ... 6-7 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 5 8. Envelope Feed Delay ... A-30 9. Auto Envelope Eject ... A-30 10. ROM Revision Number ... A-31 Appendix B, Specifications DA500/DA550 Specifications ... B-1 Index Index to the Contents of this Manual ... i-1 Pitney Bowes DA500/DA550 Operator Guide Table of Contents...
  • Page 6 Table of Contents Pitney Bowes DA500/DA550 Operator Guide...

  • Page 7: Welcome To The Da500/Da550

    Chapter The DA500/ DA550 Printer Overview The Pitney Bowes DA500/ DA550 is a versatile, easy- to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order sup- plies and where to get more information about using your DA500/DA550.

  • Page 8: Using This Guide

    1 • DA500/DA550 Printer - Overview Welcome to The Pitney Bowes DA500/DA550 ink jet printer is a desk- top printer used to print addresses, graphics and other the DA500/ information, in color (DA550), on a wide range of material DA550 Ink Jet of various sizes, construction and composition.

  • Page 9: System Requirements

    As you use your printer, there may be times when you need help to solve a specific application problem, or you may want additional information about printer operation. Pitney Bowes provides several information resources. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Printer - Overview • 1...

  • Page 10: Online Help

    Right-click on items in question for the "What's This" Help button. If you're using Pitney Bowes programs such as Envelope Designer™ or SmartMailer™, press the F1 key while you're using the program to display information about the open screen.

  • Page 11: Printer Options

    You'll find the latest information about our products and Printer services as well as answers to frequently asked technical Options questions. Pitney Bowes offers several very useful options for your DA500/DA550: • Envelope Designer™ Plus lets you create a profes- sional looking envelope in a matter of seconds.

  • Page 12: Ordering Supplies

    The following supplies are available for your DA500/ DA550 printer: Supplies • Single Black Ink Cartridge (continued) (order number 711-1) • Single Color Ink Cartridge (DA550 only) (order number 660-5) • 4 Pack of Black Ink Cartridges (order number 660-9) Pitney Bowes DA500/DA550 Operator Guide...
  • Page 13 Chapter Setting Up the DA500/DA550 Printer This chapter explains how to unpack, assemble and connect your new printer. In this chapter: Unpacking the Printer ... 2-2 Package Contents ... 2-3 Setting Up the DA500/DA550 ... 2-4 Choosing a Location ... 2-5 Important Safety Notes ...

  • Page 14: Chapter 2, Setting Up The Da500/Da550 Printer

    2 • Setting Up the DA500/DA550 Printer Unpacking As you remove the DA500/DA550 contents from the box, check the parts against the list on the opposite page. the Printer (Shipped Assembled) Pitney Bowes DA500/DA550 Operator Guide...

  • Page 15: Package Contents

    Ink Jet Cartridges (Color - DA550 only, and Black - both models) • Quick Setup Instructions • Printer Operating Guide • Operator Training Guide • POSTNET Certificate • Installation Quality Report • Operator Safety Tip Card Pitney Bowes DA500/DA550 Operator Guide...

  • Page 16: Setting Up The Da500/Da550

    Rear is the area of the printer with the cable interface panel. Left side is the input area of the printer. Right side is the output area of the printer. Feed Ramp Sliding and Lock Knob Fence Pitney Bowes DA500/DA550 Operator Guide Output Stacker...

  • Page 17: Choosing A Location For Your Printer

    Insure that there is no strain on the power cord where it passes between the equipment, walls or furniture. • Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 18: Assembling The Da500/Da550

    If the machine has Safety Notes been dropped or has otherwise had the covers stressed in any way, report it to your Pitney Bowes Customer Service Representative.• Keep fingers, loose clothing, jewelry and long hair away from the moving parts.

  • Page 19: Attach The Wireframe To The Printer

    You can adjust both the height and side-to-side position of the wireframe to accommodate the size and type of the material you're running. We talk about this in the next chapter. Pitney Bowes DA500/DA550 Operator Guide Tabs Height Adjustment Slot...

  • Page 20: Install The Sliding Fence

    The fence fits snugly in the slots to ensure accurate positioning during operation. The next chapter explains how to set the fence to the width of the material you're running. Pitney Bowes DA500/DA550 Operator Guide Sliding Fence in Position...

  • Page 21: Position The Output Stacker Tray

    (continued) it on the output area. Right to left placement of the tray varies with the size of the media being printed. Pitney Bowes DA500/DA550 Operator Guide Output Stacker Tray...

  • Page 22: Connect The Parallel Cable Or Serial Cable

    Power Switch 2. Secure the connector by snapping the two wire clips over the corresponding tabs on the connec- tor, as shown in the figure below. 2-10 Serial Port Parallel Port Fuse Power Receptacle Pitney Bowes DA500/DA550 Operator Guide...
  • Page 23 XON/XOFF or DTR handshaking settings to communicate with the DA500/DA550 Use the following sub menus to change the DA500/DA550 serial communications: A. Baud Rate, B. Parity, C. Word Length and D. Line Termination. Pitney Bowes DA500/DA550 Operator Guide 2-11...

  • Page 24: Connect The Power Cord

    • The LCD menu shows the "STARTUP" and "INI- TIALIZING" screens. • After the print head carriage moves to the right and parks in the maintenance station, the LCD shows the "ON LINE" screen. 2-12 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 25: Install The Ink Jet Cartridges (Color & Black)

    20 degree angle with copper strip to the bottom and in first. Pitney Bowes DA500/DA550 Operator Guide WARNING! The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children.
  • Page 26 Otherwise, select "NO". 11. Press Enter. The display returns to the "OFF LINE" screen. IMPORTANT: When installing cartridges on the DA550, please immediately perform the CMYK Printing Align- ment procedure found on page 5-4. 2-14 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 27: Removing The Ink Jet

    4. To remove the ink jet cartridge (color or black), place your thumb on the grooved surface and press down until it pops loose. 5. Lift the print cartridge out of the cradle. Pitney Bowes DA500/DA550 Operator Guide 2-15...
  • Page 28 2 • Setting Up the DA500/DA550 Printer This page is intentionally blank 2-16 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 29 Chapter DA500/DA550 Basics In this chapter you'll learn about key features of the DA500/DA550 printer and how to adjust it to meet the requirements of your print jobs. In this chapter: Printer Features ... 3-2 Set Up the Job ... 3-4 Set the Separator Gap ...

  • Page 30: Chapter 3, Da500/Da550 Basics

    10,000 # 10 envelopes, 3 lines, 10 pt, Black Draft, Letter, Executive 13 (14 including Code 3 of 9 Barcode) 4 to 30 0.003" to .118" Pitney Bowes DA500/DA550 Operator Guide...

  • Page 31: Font Size

    Any folded material needs to be tabbed. Refer to Appendix B, Specifications, for detailed specifica- tions for the DA500/DA550, including specific require- ments for using each type of material. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3 Width Height Thickness 12.5"...

  • Page 32: Setting Up A Job

    1. H-Block Separators Adjust to the thickness of your material. The gap between the H-Block separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 33 (Item 7). 7. Wireframe Slide Lock Lever (Not Shown) Locks the wireframe slide in position. 8. Feed Fence Helps confine the stack. Adjust to the width of your material plus 1/16" clearance. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3...
  • Page 34 Guides the printed material as it exits the printer. Adjust so that each roller overlaps the edge of the material by 1/4". 13. Transport Door Open to gain access to the print cartridge and exit rollers. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 35: Set The Separator Gap

    If the gap is too small, material will jam at the feed roller entrance. If you're running post cards and have feeding problems, set a smaller gap between the H-Block separators and feed rollers, or use thinner media. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3...
  • Page 36 3 • DA500/DA550 Basics Setting the Separator Gap Setting Up A (continued) Place a sample piece against the input wall and between the separator fingers and the feed roller H-Block Lock Knob Support Plate Pitney Bowes DA500/DA550 Operator Guide...

  • Page 37: Center The Wireform

    2. Push down on the wireframe lock lever to free the wireframe slide. 3. Center the wireframe under your sample piece of material. 4. Pull up on the lock lever to secure the wireframe in position. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3...
  • Page 38 3 • DA500/DA550 Basics Setting Up A (continued) Lock Lever 3-10 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 39: Set The Feed Angle

    1. Loosen the lock knob on the wireframe slide. 2. Move the wireframe up or down as required. 3. Tighten the lock knob to secure the wireframe. Wire Frame Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3 adjust to a low angle. (45 degree Angle).

  • Page 40: Position The Sliding Fence

    NOTE: Proper clearance is important. If you push the fence tight up against the stack, it could retard feeding and cause jams. If the clearance is too great, pieces could skew as they feed into the printer. Sliding Fence 3-12 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 41: Load Material

    NOTE: Envelope feeding is generally more reliable if there are more than just a couple of envelopes in the input bin. 6. Adjust the position of the feed ramp as described on the next page. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3 3-13...

  • Page 42: Adjust The Position Of The Feed Ramp

    Is the separator gap adjustment correct? • Is the wireframe centered under the material? • Is the feed angle okay? • Is there a slight clearance between the sliding fence and the edge of the stack? 3-14 Feed Ramp Pitney Bowes DA500/DA550 Operator Guide...

  • Page 43: Adjust The Media Thickness Lever

    It is also possible that ink may not dry thoroughly on certain very glossy materials. Always test high gloss materials for their drying qualities before you buy them in quantity and attempt to run a print job. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3 3-15...

  • Page 44: Adjust Upper Exit Rollers

    If this happens, move the roller or rollers toward the nearest clear zone, that is, an area free of printing. 3-16 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 45 NOTE: As the stack approaches the 5" limit, there is a potential for stacking misfeed (pieces not neatly stacked one on top of the other). This can cause envelopes to stack out of ZIP Code sequence. Pitney Bowes DA500/DA550 Operator Guide DA500/DA550 Basics • 3 3-17...

  • Page 46: Print A Test Piece

    Test Env. button on the interface panel at the rear of the machine. When you're satisfied with the setup adjustments, you're ready to run the job. The next chapter explains use of the printer with your computer. 3-18 Test Env. Display On Line Pitney Bowes DA500/DA550 Operator Guide...
  • Page 47 Chapter Using the DA500/DA550 With Your Computer This chapter has instructions for installing the DA500/DA550 printer driver and selecting the printer from a computer application. In this chapter: Printer Driver Software ... 4-2 Selecting Printer Properties ... 4-3 Using the Printer Properties Windows ...

  • Page 48: Chapter 4, Using The Da500/Da550 With Your Computer

    The printer drivers are contained on the Envelope De- signer™ Plus CD that comes with your printer. Select "printer drivers" from the initial screen and follow the on- screen prompts. The product code is on the label sheet contained in the pack. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 49: Selecting Printer Properties

    1. Click the "Start" button in the task bar, then select "Settings". 2. Click "Printers." The Printer window displays. 3. Right click the Pitney Bowes icon, then left click the Properties option. The Properties window opens and displays seven tabs, each of which allows access to different printer options.

  • Page 50: Using The Printer Properties Window

    You can use alphanumeric characters in combination with any querty keyboard symbol to designate the site. For example, if your printer is in building 27 in area C, you could use 27/C as the Location entry. button. information about the selected item. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 51 If the test page does not print, and if you have web access, click "Trouble- shoot...". The Print Troubleshooter website displays and helps guide you to the solution to your problem. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 52: Properties Window

    The window shown here is a standard Windows driver dialog, not developed by Pitney Bowes and not sup- ported by Pitney Bowes. The settings in this tab should not be changed as Pitney Bowes does not support networking it’s Envelope print-...
  • Page 53 Follow the subsequent prompts to identify and name the new port(s). To delete a port,select the desired port and then click "Delete Port". To set the transmissionretry value, click "Configure Port", enter the desired number of seconds, and then click "OK". Pitney Bowes DA500/DA550 Operator Guide...
  • Page 54 (spooled) unitl the printer is available. Use the Priority area of this window to rank the status of document to be printed. Settings range from 1 to 99, with 1 indicating the highest priority. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 55 "Hold mismatched docu- ments". When the option, "Print spooled documents first", is selected, the printer operates at maximum efficiency by selecting to printer documents that have completed spooling regardless of their designated priority. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 56 To insert a page between ech printed document: Click "Separator Page". 2. Click "Browse" to search for the file containing the page you want to use as the Separator. 3. Click "OK" to return to the Printer Properties window. 4-10 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 57 If you want to choose the desired colors, select the "Manual" option. Use the color profile portion of this window to: • Add or remove color profiles associated with this printer. • Change the default color profile. Pitney Bowes DA500/DA550 Operator Guide 4-11...
  • Page 58 To display the Security window, left click the Security tab in the Properties window. Printer Properties Window (continued) Pitney Bowes does not recommend Networking. There- fore, adding or removing permissions should not be used at this time. 4-12 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 59 Device Settings tab in the Properties window. Printer Properties Window (continued) Pitney Bowes recommends that you leave the manufac- turer-set default as it is in this window and refer to your envelope printing application to change envelope sizes. Pitney Bowes DA500/DA550 Operator Guide 4-13...

  • Page 60: Windows Application

    The illustration below shows a typical print dialog box with the DA550 selected. 4. Click OK to send the job to the printer. 4. Click "OK" to send the job to the printer. 4-14 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 61: Envelope Designer™ Plus

    Application (continued) Envelope The Pitney Bowes Envelope Designer™ Plus is an easy- to-use program that helps you create professional-looking Designer™ envelope layouts quickly. With Envelope Designer™ Plus Plus you can create and position a mailing address, return address, single-line message, barcode and graphics.
  • Page 62 4 • Using the DA500/DA550 with Your Computer This page is intentionally blank. 4-16 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 63 Chapter Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer running trouble-free. In this chapter: Preventive Maintenance ... 5-2 Cleaning ... 5-2 Print Quality Problems ... 5-2 Exit Rollers ... 5-3 Sensor ...

  • Page 64: Chapter 5, Printer Maintenance

    5 • Printer Maintenance Preventive The Pitney Bowes DA500/DA550 Ink Jet Printer is de- signed for trouble- free service with a minimal amount of Maintenance care. You should schedule regular cleaning of the Feed Rollers, Exit Rollers and Lower Guide.

  • Page 65: Exit Rollers

    Floor Periodically wipe the cover and floor assembly (feed deck) Assembly and with a soft cotton cloth, dampened with water only. Top Cover Pitney Bowes DA500/DA550 Operator Guide Printer Maintenance • 5 Sensor Location...

  • Page 66: Cmyk Printing Alignment (Da550 Only)

    1. Turn ON the DA550. When the startup completes, the following screen displays. 2. Press the Cartridge/+ button. 3. Replace the ink print cartridge (if you haven't done so already). The following prompt displays. Press any key to continue. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 67 6. When the prompt for horizontal color alignment displays, insert an envelope into the printer and press ENTER. 7. The following prompt displays and the sample shown on the next page prints on the envelope. Pitney Bowes DA500/DA550 Operator Guide Printer Maintenance • 5...

  • Page 68: Cmyk Printing

    (for the color and black cartridges, respectively). 9. Insert an envelope into the printer and press ENTER. The horizontal adjustment prompt displays and the sample shown on the next page prints on the envelope. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 69 11. Press (+) or (-) to move to the vertical alignment screen.. 12. Insert an envelope into the printer and press ENTER. The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope. Pitney Bowes DA500/DA550 Operator Guide Printer Maintenance • 5...
  • Page 70 The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope. NOTE: The number you selected will be highlighted and all lines on the envelope should now be aligned. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 71 CMYK Printing Alignment (DA550 ONLY continued) 15. Press MENU twice to return to the normal ON LINE screen. Pitney Bowes DA500/DA550 Operator Guide Printer Maintenance • 5...
  • Page 72 5 • Printer Maintenance This page is intentionally blank. 5-10 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 73: Troubleshooting

    Chapter Troubleshooting This chapter lists some com- mon printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions 6-2 Feed Problems ... 6-2 Print Quality Problems .. 6-3 Interface Problems ... 6-4 Serial Pin Connector Diagram ...

  • Page 74: Chapter 6, Troubleshooting

    6 • Troubleshooting Problems and Before contacting our Technical Operations Center or your Pitney Bowes Customer Service Representative, look for Solutions your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Feed...

  • Page 75: Print Quality Problems

    Solution: Problem Reason: Solution: Problem Reason: Solution: Pitney Bowes DA500/DA550 Operator Guide Troubleshooting • 6 No Print Ink cartridge problem. Purge ink cartridge (pg A-23). Clean cartridge jets with soft cotton cloth and water (in line with colors as shown).

  • Page 76: Interface Problems

    Make sure cable connections are tight, and that they are correct. Refer to serial pin diagram on the next page. If the problem still persists, call Pitney Bowes for service. Clear memory (pg A-16). Cycle power. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 77: Connector Diagram

    Connector Diagram PRINTER CHS GND SIG GND DB25 CHS GND SIG GND Pitney Bowes DA500/DA550 Operator Guide Troubleshooting • 6 Serial Pin Connector Diagram DB25 COMPUTER DB25 CHS GND SIG GND SIG GND...

  • Page 78: Motor Problems

    Solution: Motor Turning but no Feed Roller Move- ment Mechanical problem. Contact Pitney Bowes for Service. Barcode (Lower Right) is not Printing Barcode not enabled Turn barcode ON using Envelope Designer™ Plus , or the DA500/DA550 print driver or the printer’s control panel menus.

  • Page 79: Other Problems

    Reason: Solution: Problem Reason: Solution: Reason: Solution: Pitney Bowes DA500/DA550 Operator Guide Troubleshooting • 6 Address too High Address field is within 1/10" of the top edge of the media. Move address field down to within DMM specifications. Paper Out or Paper Jam Input area is empty.
  • Page 80 If the out- of-memory message appears, try reducing the size of your art and limiting the number and size of your fonts. Then shut the printer OFF, then ON and retry. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 81 Appendix Using the Control Panel Menus The printer menus are used to control how your printed material looks. This chapter describes each menu and its options. In this Appendix: Using the Control Panel ... A-2 Using the Menus ... A-3 Main Menu ...

  • Page 82: Appendix A, Control Panel Menus

    ON LINE or OFF LINE . When printer is OFF LINE, press to eject the last printed piece from the printer. When printer is ON LINE , press to scroll through menu items from bottom to top.printer. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 83: Using The Menus

    • • NOTE: The printer must be OFF LINE to access the menu options. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Displays the options on the Main Menu and the Setup Menu. The printer must be OFF LINE to access the menus.
  • Page 84 When you press the Enter button to define a new option, an asterisk will appear before the se- lected option. of the Menu until the printer displays OFF LINE . Then press the ON LINE button to print Pitney Bowes DA500/DA550 Operator Guide...

  • Page 85: Using The Main Menu

    5. Address Recovery 6. Clear Counter 7. Job Settings NOTE: The settings you define in a software appli- cation such as SmartMailer™ override any settings you choose in the printer menus. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus...
  • Page 86 B. SIZE C. WIDTH D. BOLD E. ITALIC F. OUTLINE A. LOCATION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF A. GET ADDRESS B. CLEAR MEMORY CLEAR ADDRESS (YES/NO) PIECE COUNTERS A. LOAD B. SAVE Pitney Bowes DA500/DA550 Operator Guide...

  • Page 87: Address Layout

    The left margin is the distance measured from the right edge of the material to the first printable character. Press the Enter button to select the desired measurement. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus...
  • Page 88 The Inverted option tells the printer that the top edge of the material feeds first. Select this option if, for example, you need to feed envelopes flap first. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 89 Control is set to Automatic, the printer acknowl- (continued) edges the orientation commands sent from the com- puter. Setting Orientation to Manual notifies the printer to use the menu settings for orientation. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus...
  • Page 90 8. When you’ve finished making selections, press the menu button several times to back out of the menu until the printer displays OFF LINE. Then press the ON LINE button to enable the printer. A-10 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 91: Print Quality

    Color 300 x 150 DPI This is the lightest of the three and prints at the fastest speed. Draft quality prints envelopes at the highest speed and saves ink. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-11...
  • Page 92 Letter or Draft) is displayed on the LCD panel. option. button several times to back out of the Menu until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 93: Font Selection

    Use italic to provide emphasis and add flair to address text that requires a finished, polished appearance. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-13...

  • Page 94: Barcode

    Menu until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer.o select the font options: Location, 5-Digit On/Off 9-Digit On/Off. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 95 4. Press the Enter button to select an option. 5. Press the Enter button at the 5-digit barcode 6. After making your selections, press the Menu Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Main Menu options until the BARCODE option displays on the LCD panel.
  • Page 96 + or – to turn the option ON or OFF. button several times to back out of the menu until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 97: Address Recovery

    To use this menu option: 1. Press the + or – buttons to scroll through the 2. Press the Enter button to select this option. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Main Menu options until the ADDRESS RECOV- ERY option displays on the LCD panel.

  • Page 98: Clear Counter

    LCD panel. COUNTER, (+ YES or – NO). Menu button several times to back out of the Menu, until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 99: Job Settings

    Press + (MORE) or – (LESS) to increase or decrease the desired job number. Press the Enter button to select the desired option. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-19...
  • Page 100 OFF LINE . Then, press the ON LINE button to enable the printer. NOTE: If your printer is attached to a computer, use thismenu to configure your printer so it is compatible with your computer’s setup. A-20 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 101: Using The Setup Menu

    3. Purge Print Head 4. Lines Per Address 5. Communications 6. Hex Dump Mode 7. Languages 8. Envelope Feed Delay 9. Envelope Auto Eject 10. ROM Revision # and Maintenance Count Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-21...

  • Page 102: Setup Menu

    NOTE: To print a list of the Main Menu and Setup Menu settings, press the test button when ROM REV displays. A-22 Menu Options A. BAUD RATE B. PARITY C. WORD LENGTH D. LINE TERMINATION A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE Pitney Bowes DA500/DA550 Operator Guide...

  • Page 103: Heavy Media Mode

    3. Press the + or – buttons to select: 4. Press the Enter button to select the desired 5. After making your selection, press the Menu Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Setup Menu options until the 1. HEAVY MEDIA LOAD appears on the LCD panel.
  • Page 104 4. Press the Menu button to back out of the menu until the printer displays OFF LINE . Then press the ON LINE button to enable the printer. A-24 The LCD will display “Print test pattern?” Pitney Bowes DA500/DA550 Operator Guide...

  • Page 105: Purge Print Head

    2. Press the Enter button to select this option. 3. To select Purge Print Head cycle, press Enter 4. Press the Menu button to back out of the menu Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Setup Menu options until 3. PURGE TEST HEAD appears on the LCD panel.

  • Page 106: Lines Per Address

    3 and 8 lines. 4. Press the Menu button to back out of the menu until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer. A-26 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 107: Communications

    The Baud Rate choices are (1200), (2400), (4800), (9600) and (19200). B. Parity Parity determines the integrity of data that is sent. The choices are (ODD), (EVEN) AND (NONE). Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-27...
  • Page 108 Setup Menu. Setup Menu options until the Communications option displays on the LCD panel. want. Continue to press menu, the + and - buttons and enter to scroll to and select the options’ next levels. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 109: Hex Dump Mode

    1. Press the + or – buttons to scroll through the 2. Press the Enter button to select this option Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Setup Menu options until 6. HEX DUMP MODE appears.
  • Page 110 Appendix A • Control Panel Menus 6. Hex Dump Mode (continued) A-30 " & ′ < – • > Hex Chart Pitney Bowes DA500/DA550 Operator Guide 96 112...
  • Page 111 When you’re finished using this option, use the Menu button to back out of the menu until the printer dis- plays OFF LINE . Then press the ON LINE button and send addresses to the printer. Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus A-31...

  • Page 112: Language

    ISO 61 NORW/DAN ISO 10 SWED/FIN ISO 16 PORTUGUESE ISO CHAR SET ISO 8859 Roman 8 WINDOWS LATIN PC 8 B. Inch / Millimeter This option selects the printer Measurement system— Inch or Millimeter. A-32 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 113 3. Press Enter to select the Language option you 4. Press the + button or – button to view the menu 5. When you’ve finished making selections, press Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Setup Menu options until 7. LANGUAGE ap- pears on the LCD panel.

  • Page 114: Envelope Feed Delay

    (LESS). 3. When you’ve finished making selections, press the Menu button to back out of the menu until the printer displays OFF LINE . Then, press the ON LINE button to enable the printer. A-34 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 115: Auto Envelope Eject

    3. Press the + button (ON) or the - button (OFF). 4. Press the Menu button to back out of the menu Pitney Bowes DA500/DA550 Operator Guide Appendix A • Control Panel Menus Setup Menu options until 9. AUTO ENVELOPE EJECT appears on the LCD panel.

  • Page 116: Rom Revision Number

    3. Press the Menu button to back out of the menu A-36 Setup Menu options until 10. ROM REVISION NUMBER appears on the LCD panel. until the printer displays “OFF LINE ”. Then, press the ON LINE button to enable the printer. Pitney Bowes DA500/DA550 Operator Guide...

  • Page 117: Appendix B, Specifications

    Appendix DA500/DA550 Specifications This Appendix contains detailed hardware and ma- terial specifications for the DA500/DA550 printer.
  • Page 118 PCL5, modified Driver Compatibility Windows 98/2000/NT/ME/XP compatible. Below is a table of the Microsoft operating systems currently supported and the dates Pitney Bowes currently ex- pects to stop providing support for the drivers that run in conjunction with those systems. Microsoft’s Microsoft Windows "Not Supported"...
  • Page 119 • Outline • Condensed • Italic Pitney Bowes DA500/DA550 Operator Guide Appendix B • Specifications Black - 150 x 600 DPI Color - 300 x 150 DPI Black - 300 x 600 DPI Color - 300 x 200 DPI Black - 600 x 600 DPI...
  • Page 120 5-digit barcode printing may be disabled through menu selection. Delivery point barcode is generated by transmit- ting the three digits. The printer is capable of printing planet barcode used for delivery confirmation services. Pitney Bowes DA500/DA550 Operator Guide...
  • Page 121 **with color ink cartridge installed Color Printing DA500 DA550 Pitney Bowes DA500/DA550 Operator Guide Appendix B • Specifications The printer is capable of printing an USPS Certified IBIP barcode as well as all types of 2-D barcodes defined for the countries (UK, Canadian, Euro, Australia etc.) and others to...
  • Page 122 3. Printing is allowed to the top edge of the media, however print quality will be degraded. 4. The lower 5/8 inch of the material is reserved for the lower right barcode when it is used. Trailing Edge (Top) Flap on opposite side Feed Direction Pitney Bowes DA500/DA550 Operator Guide Right...
  • Page 123 Humidity (Supplies): 10 to 90% Maximum Wet Bulb Temperature: 85°F (29°C) Shipment Conditions Temperature (Printer): -40 to 140°F Humidity (Supplies): 5 to 100% Maximum Wet Bulb Temperature: 85°F (29°C) Pitney Bowes DA500/DA550 Operator Guide Appendix B • Specifications (Acclaim #10 WW Commercial,Regular):...
  • Page 124 (continued) Operator position: no more than 65 dBa referenced to 20 µpa. Recommended Usage Pitney Bowes has tested this machine under many different conditions and recommends that you do not exceed the usage levels specified below: • Monthly usage is 77,000 pieces...
  • Page 125 Booklets are defined as media having physical dimen- sions 6 x 9" or larger. Booklets have an opening along their long edge which is covered by a flap with an adhesive seal. Pitney Bowes DA500/DA550 Operator Guide Appendix B • Specifications Width Height Thickness 3"...
  • Page 126 90 degrees with respect to the feed edge. Sheet stock may consist of 16 to 28 lb. bond as well as 60 to 80 lb. coated stock. The size and thickness constraints specified above apply. B-10 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 127 Official Official Official Official Official Official Monarch DIN C4 DIN C5 DIN C6 Pitney Bowes DA500/DA550 Operator Guide Appendix B • Specifications Envelope Sizes Dimensions Dimensions (Inch Height x Width Height x Width 3-1/2 x 6" 89 x 152 mm 6-1/2 x 6-1/2"...
  • Page 128 Appendix B • Specifications This page is intentionally blank. B-12 Pitney Bowes DA500/DA550 Operator Guide...

  • Page 129: Index

    Index...
  • Page 130 Control Panel Buttons Recommended 1-3 CMYK Printing Alignment (DA750 only) 5-4 Distance to Bottom A-8 Distance to Right A-7 Downloadable Fonts B-4 Draft Print Quality A-10 Driver Compatibility B-2 Driver, Software for Printer 4-2 Drying Times B-2 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 131 Glossy Material Print Quality 3-15 H-Block Separators 3-4 Heavy Material 3-11 Heavy Media A-23 Pitney Bowes DA500/DA550 Operator Guide Heavy Media Mode Using Menu to Select A-21 Hex Dump Mode A-29, A-30, A-31 Important Safety Notes 2-5 Inch / Millimeter...
  • Page 132 Print Quality 3-15, A-11, A-12 Setting with Menu A-10 Print Quality Problems 5-2, 6-3 Printer Does Not Respond 6-4 Printer Driver Software 2-3 Printer Features 3-3 Printer Operating Guide 2-3 Printhead Purging 5-2 Printhead/InkJet Cartridge B-7 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 133 Separator Gap 3-6 Serial Cable 1-3, 2-11 Cable Length 2-11 Connecting 2-11 Location of 2-5 Setting Up the DA550 2-4 Pitney Bowes DA500/DA550 Operator Guide Setup Adjustments Exit Rollers 3-16 Feed Angle 3-11 Feed Ramp 3-14 Media Thickness Lever 3-15...
  • Page 134 Using the Control Panel A-2 Using the Menus A-3, A-4, A-5, A-6 Using the Setup Menu A-21 Using This Guide 1-2 Weight B-2 Wire Frame 3-4 Assembling 2-7 Wire Frame (Input Material Stacker) 2-3 Wireform 3-9 Pitney Bowes DA500/DA550 Operator Guide...
  • Page 135 For Service or Supplies Web Site: www.pb.com Customer Support: 1-800-522-0020 Product Name: DA500, DA550 Model Number: W660, W680 PB Form SV61026 Rev. B 7/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Printed on recyclable paper *sv61026Revb*...

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