Better Together Over Ethernet Issues; Troubleshoot Polycom Btoe Connector Installation Issues; Troubleshoot Polycom Btoe Connector Start Issues - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide
Common Recording Issues and Solutions
The recording stopped during a call.
The message "USB device removed
unsafely.Recording canceled" displayed when I
removed my USB flash drive during a call.
The message "Unsupported USB device attached"
displayed.

Better Together over Ethernet Issues

Use the following solutions as a guide to resolving issues, problems, or common difficulties while installing
the Polycom BToE Connector or pairing your devices.

Troubleshoot Polycom BToE Connector Installation Issues

If the Polycom BToE Connector fails to install, download and reinstall the application from
Support on your computer.
If the application installation continues to fail, find the log file for the installation error and call
Technical Support. The technical support representative needs the log file to understand why the installation
failed.
To find the log file:
1 Open the Start menu and select your user name.
Select the folders AppData > Local > Temp > MSI*.LOG.
2
If you cannot access the log files, contact your system administrator for assistance.

Troubleshoot Polycom BToE Connector Start Issues

If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other
application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the failed
to start error and call Polycom Technical
understand why the application failed to start.
To find the log file:
1 Open the Start menu and select your user name
2 Select the folders AppData > Local > Polycom > Polycom BToE Connector.
Polycom, Inc.
If the USB flash drive becomes full during recording,
recording stops and the message "USB device is full.
Recording stopped" is displayed.
Delete previous recordings to make space on the USB
drive. See the section
information on deleting recordings.
Do not remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
Refer to Technical Bulletin 38084: Supported USB
Devices for a list of USB devices supported on
Polycom phones.
Support. The technical support representative needs the log file to
Browse Recorded Calls for
Polycom Voice
Polycom
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