Polycom VVX Business Media Phones User Guide
3 Choose your desired filter selection:
If you select Favorites, only your BroadSoft UC-One Favorites display on the Home screen and
in the UC Contacts list.
If you select Online, only the BroadSoft UC-One contacts that are currently online display on the
Home screen and in the UC Contacts list.
View Contacts and Groups
You can access your BroadSoft UC-One contacts and groups on your phone, but you cannot create new
groups, delete existing groups, or move contacts from one group to another on your phone. You can alter
groups only in the BroadSoft UC-One client on your computer.
To view the BroadSoft UC-One contacts:
1 Select Directories > UC-One Contacts.
Your UC-One contacts display by groups. Contacts display under the All Contacts group if there are
no user-defined groups.
2 Choose a group and select your contact.
The contact screen is displayed.
Troubleshooting: An error message is displayed when I try to view my UC-One contacts
If the message "Authentication failure" is displayed when you try to view UC-One contacts, make sure
you entered the correct BroadSoft UC-One credentials on your phone. See the section
Your BroadSoft UC-One Credentials
Search for BroadSoft UC-One Contacts
You can search for UC-One contacts from the UC-One Contacts screen.
To search for BroadSoft UC-One contacts from the UC-One Contacts screen:
1 Select Directories > UC-One Contacts.
2 Select Search or tap the Search icon
A search field is displayed, as shown next.
3 Enter your contact's first or last name.
A list of search results display.
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