Polycom VVX 500 Series End User Training Participant Manual
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Polycom VVX 500 Series End User Training Participant Manual

Ena smartvoice
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  • Page 2: Table Of Contents

    What is a feature package and how does it affect how my phone works? ..........2 Overview to your Polycom VVX 500 or 600 Series ..................3 What’s the difference between how I use a Polycom VVX 500 series phones and the Polycom VVX 600 series phones? ............................3 What is the basic layout of my phone?.....................
  • Page 3 End User Training Participant Guide Polycom VVX 500 and 600 Series Phones I have a direct dial number I can call from outside the system: ............15 I have an extension-only number I cannot call from outside the system: ......... 15 What are the voicemail menu options? ....................

  • Page 4: Overview To Your Ena Smartvoice System

    Once you transfer a call, it no longer ties a line up on your phone Is ENA SmartVoice difficult to learn? The ENA SmartVoice system and the Polycom phones are very intuitive and easy to use. The hardest thing about the new system is it is different than your old system, and those key sequences are committed to your muscle memory.

  • Page 5: What Is A Feature Package And How Does It Affect How My Phone Works

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes What is a feature package and how does it affect how my phone works? Each phone extension is assigned a feature package as specified by your system administrator.

  • Page 6: Overview To Your Polycom Vvx 500 Or 600 Series

    What’s the difference between how I use a Polycom VVX 500 series phones and the Polycom VVX 600 series phones? The Polycom VVX 500 series phones and the Polycom VVX 600 series phones work exactly the same way. Both have color touchscreens, and the key sequences for performing each task (e.g., transferring calls) are identical.

  • Page 7: How Do I Use The Touch Screen

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes How do I use the touch screen? What is a soft key? Soft keys appear at the bottom of your screen and change depending on where you...
  • Page 8 End User Training Participant Guide Polycom VVX 500 and 600 Series Phones What is my extension? Your extension appears in the upper left corner of the screen. Your extension may appear twice.

  • Page 9: Making Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Making Calls Notes: You do not have to dial 9 or any other prefix to make an outbound call. You can dial any other ENA SmartVoice phone in your system using just the phone’s 4 or 5 digit extension.

  • Page 10: Answering Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Answering Calls How do I answer a call using the speakerphone? Tap Answer or press the Speaker button. If I am on a call, how do I answer a second call? Tap Answer.

  • Page 11: Holding Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Holding Calls How do I place a caller on hold? When you are on an active call, tap the Hold soft key. How do I take a caller off hold? When a caller is on hold, you see a Resume soft key.

  • Page 12: Transferring Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Transferring Calls How do I transfer a call if I want to talk to the recipient before I send the caller through (Consultative transfer)? Sometimes, you want to talk to the transfer recipient before sending the caller through.

  • Page 13: How Do I Cancel The Transfer If The Recipient Doesn't Want To Or Can't Take A Call

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones 4. After you have spoken with the recipient and are ready to complete the Notes transfer, tap More. 5. Tap Transfer. How do I cancel the transfer if the recipient doesn’t want to or can’t...

  • Page 14: How Do I Transfer A Call If I Don't Need To Talk To The Recipient Before I Send The Caller Through (Blind Transfer)

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes How do I transfer a call if I don’t need to talk to the recipient before I send the caller through (Blind transfer)? To transfer a call to a recipient without talking with the recipient first, you use the BlindXfer soft key.

  • Page 15: How Do I Transfer A Caller Directly To Someone's Voicemail

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes How do I transfer a caller directly to someone’s voicemail? To transfer a caller directly to someone’s voicemail, you use the VMxfer soft key. 1. Tap VMxfer.

  • Page 16: Voicemail

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Voicemail Notes How do I set up my voicemail? The first time you access the Message Center on your phone, the system will walk you through your voicemail setup. To access the Message Center: 1.

  • Page 17: How Do I Check My Voicemail From My Phone

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes How do I check my voicemail from my phone? To check your voicemail: 1. Tap the envelope icon at the top left of your screen. 2. Tap Message Center.

  • Page 18: How Do I Check My Voicemail From Another Ena Smartvoice Phone

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes How do I check my voicemail from another ENA SmartVoice phone? 1. Press the Messages button or icon of the phone you are using. 2. When you hear the voicemail greeting, press the star key (*).

  • Page 19: What Are The Voicemail Menu Options

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes What are the voicemail menu options? Depending on the feature package assigned to the extension, sub-menus may vary from the above chart.

  • Page 20: Recent Calls List

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Recent Calls List How do I use my phone’s Recent Calls lists? Tap the icon that looks like a clock to see your phone’s most recent received, placed, and missed calls.

  • Page 21: Conference Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Conference Calls How do I make a 3-party Conference Call? When you are on a call with one party: 1. Tap More. 2. Tap Confrnc. 3. Dial the third party.

  • Page 22: If I'm Already On Two Calls, How Do I Join Them Into A Conference Call

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes If I’m already on two calls, how do I join them into a conference call? When you are on one active call and have another caller on hold, or you have two callers on hold: 1.

  • Page 23: How Do I Pick Up A Parked Call

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones 4. Tap More. Notes 5. Tap Transfer. How do I pick up a parked call? When a person lets you know there is a call parked for you, he or she will also need to tell you the orbit number on which it is parked.

  • Page 24: Recording Calls

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Recording Calls Notes How do I record a call? 1. Insert a USB flash drive into the port on the back of your VVX 500 or 600 series phone.

  • Page 25: Paging

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Paging How do I make a zone page that is broadcast through the phone speakers? If your system administrator has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging soft key...

  • Page 26: Forwarding Calls From Your Phone

    End User Training Participant Guide Polycom VVX 500 and 600 Series Phones Notes Forwarding Calls from Your Phone ENA SmartVoice extensions assigned a Pro Feature Package are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not the access (star) codes show below.
  • Page 27 End User Training Participant Guide Polycom VVX 500 and 600 Series Phones...

This manual is also suitable for:

Vvx 600 series

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