Configure The Service Agent - IBM pSeries 630 6C4 Service Manual

Configure the Service Agent

Note: You must configure the network before you configure the Service Agent.
To start the Service Agent, click on the Service Agent icon on the HMC virtual terminal window.
If you are configuring Service Agent for the first time, select Start Service Agent Processes to start the
service agent processes. Select Service Agent UI. You are prompted to type specific information or
parameters pertinent to Service Agent.
To configure the Service Agent, do the following:
1. Read and accept the License Agreement.
2. For the initial password prompt, type:
password
The word password is the default password that has been supplied.
Note: User IDs and passwords are case-sensitive. Enter the user ID and password exactly as
shown.
3. Type the information as follows:
Customer Contact Name
The person that IBM can reach when an error is reported to IBM by the Service Agent.
Customer Phone Number
The phone number associated with the person whose name is placed in the Customer
Contact Name field.
Customer Email
The e-mail address of the person whose name is placed in the Customer Contact Name
field.
Queue Country/Region
The country or region in which the HMC is located. Click the drop-down list to expand the
country or region choices. Type the first letter of the desired country or region to move to the
first occurrence of a country or region whose first letter matches your choice.
Gateway Type
The machine type of the processor subsystem.
Gateway Serial Number
The serial number of the processor subsystem that you designate to be the machine to send
Service Agent information to IBM.
Gateway Model Number
The model number of the processor subsystem that you designate to be the machine to send
Service Agent information to IBM.
4. Select Continue. The Service Agent interface displays.
5. Select Network. Fill in the appropriate information.
Note: Some of the fields are prefilled with information taken from the Service Agent initial
configuration panel.
6. Select OK.
7. Expand the contents of the Gateway category by clicking the key next to your Gateway machine.
8. Select Dialer.
9. Select Location. Select the location phone number closest to your physical location. Several of the
fields are then completed by Service Agent based on the location phone number you selected.
594 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide