Configure The Service Agent - IBM eserver pSeries 690 Installation Manual

Configure the Service Agent

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Note: You must configure the network before you configure the Service Agent.
To start the Service Agent, click on the Service Agent icon on the HMC virtual terminal
window.
If you are configuring Service Agent for the first time, select Start Service Agent
Processes to start the service agent processes. Select Service Agent UI. You are
prompted to type specific information or parameters pertinent to Service Agent .
To configure the Service Agent, do the following:
1. Read and accept the License Agreement.
2. Type the word
3. Type the information as follows:
4. Select Continue. The Service Agent interface displays.
password
for the initial password prompt. The word password is the default password
supplied by IBM.
Note: User IDs and passwords are case-sensitive. Enter the user ID and
password exactly as shown.
Customer Contact Name
The person that IBM can reach when an error is reported to IBM by the
Service Agent.
Customer Phone Number
The phone number associated with the person whose name is placed in
the Customer Contact Name field.
Customer Email
The e-mail address of the person whose name is placed in the Customer
Contact Name field.
Queue Country/Region
The country or region in which the HMC is located. Click the drop-down
list to expand the country or region choices. Type the first letter of the
desired country or region to move to the first occurrence of a country or
region whose first letter matches your choice.
Gateway Type
The machine type of the processor subsystem.
Gateway Serial Number
The serial number of the processor substem that you designate to be the
machine to send Service Agent information to IBM.
Gateway Model Number
The model number of the processor subsystem that you designate to be
the machine to send Service Agent information to IBM.
Chapter 4. Completing the Installation
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