Activate Call Forwarding With Avaya; Deactivate Call Forwarding With Avaya; Transfer A Call With Avaya; Add A System To A Call With Avaya - Polycom realpresence group series User Manual

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Activate Call Forwarding with Avaya

To activate call forwarding:

1 Make sure that the Polycom system is not in a call.

2 From the Place a Call screen on the Polycom system, dial the Feature Access Code provided by

the Avaya Communication Manager administrator, followed by the E.164 extension of the system to

which you want to forward the calls. For example, dial *22016 if *2 is the Feature Access Code and

2016 is the system E.164.

3 Wait for confirmation beeps.

To deactivate call forwarding:

1 From the Polycom system Place a Call screen, dial the Feature Access Code provided by the

Avaya Communication Manager administrator. For example, #2 if #2 is the Feature Access Code for

disabling call forwarding.

2 Wait for confirmation beeps.

To transfer a call:

1 While in a call, press the # key on your Polycom system remote control to access the tone pad.

2 Press the Select button to activate flash hook. The first far-end system is placed on hold.

3 Wait for a dial tone, and then dial the extension of the far-end system to which you want to transfer

the call. The call connects both audio and video between the local system and the second far-end

system. The first far-end system is still on hold.

4 Hang up the near-end system. The two far-end systems are now connected in a call with audio and

video, if the capabilities are present.

To add a system to a call:

1 While in a call, press the # key on the Polycom system remote control to access the tone pad.

2 Press the Select button to activate flash hook. The far-end system is put on hold.

3 Wait for a dial tone, and then dial the extension of the system that you want to add to the call.

4 Press the Select button again. The call becomes an audio-only conference with all of the systems. If

the system that dialed the flash hook hangs up, the other systems remain connected in a call with

audio and video, if the capabilities are present.

Polycom, Inc.

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