View Call Statistics For An Active Multipoint Call With The Remote Control; Polycom Technical Support; Locate The System Serial Number; Locate The Software Version - Polycom realpresence group series User Manual

To view information about a point-to-point call in progress:
» Go to > System Information
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and select More
Information.
View Call Statistics for an Active Multipoint Call with the Remote
Control
To view information about a multipoint call in progress:
1 Go to > System Information
2 Do one of the following:
 To view a participant's details, select Participants, navigate to the desired participant, and select
More Information. The participants' active streams are displayed beneath the participant
information.
 To quickly access information about a particular stream or streams associated with a particular
user, navigate to Streams for calls using Advanced Video Coding (AVC) or Participant Streams
for calls using Scalable Video Coding (SVC). Use the Back and Next Participant buttons to
navigate to the participant with the stream or streams you want to view. Navigate to the desired
stream and select More Information.
 To quickly access a list of all active audio, video, and content streams within the call, navigate to
Active Streams (available in SVC calls only). Select the desired stream, and select More
Information.

Polycom Technical Support

If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your Polycom distributor or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.
Enter the following information about your RealPresence group system, then ask a question or describe the
problem. This information helps us to respond faster to your issue. In addition, please provide any diagnostic
tests or troubleshooting steps that you have already tried.

Locate the System Serial Number

You can view the system serial number on the local interface of the RealPresence Group system.
» To locate the system serial number (14 digits), go to
System Detail or locate the number on the back of the system.

Locate the Software Version

You can view the software version on the local interface of the RealPresence Group system.
» To locate the software version, go to
Polycom, Inc.
Call Statistics.
>
Call Statistics. A list of participants in the call displays.
>
> System Information > Information > System Detail.
> System Information > Information >
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