Mge Customer Care Center - MGE UPS Systems EX 11RT Installation And User Manual

Technical Support and Product Services
Technical questions? If you encounter a problem while following the instructions in this manual, or have
?
questions about the operation, repair, or servicing of your equipment, please direct calls to MGE UPS
SYSTEMS, INC. Customer Care Center or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the part number, assembly number, and serial
number of the unit and include them in any discussions or correspondence.
Part Number: _____________________________________________________________________
Assembly Number: _____________________________________________________________________
Serial number: _____________________________________________________________________
Who To Contact
Customer Care Center:
Field Service Engineer:
Customer FAQ
or International calls:
Commitment: MGE UPS SYSTEMS, INC. is committed to providing easy to access factory trained experts that will
provide responses to any questions that you might have.
Scheduling Field Service Engineer Support
Scheduling of the MGE Field Service Engineers typically should be done 7 to 10 days before they are
required on-site. If the startup of the UPS is critical to maintaining your schedule, please call the MGE
toll free telephone number at 1-800-438-7373, to insure a safe installation and startup that will maintain
the MGE warranty and insure smooth performance
Return Policy for Repair (RMA)
Should you require factory service for your equipment, contact MGE's Customer Support Services and obtain a Return
Materials Authorization (RMA) prior to shipping your unit. Never ship equipment to MGE without first obtaining an RMA.
Date: ______________________________________________________
RMA Number: ______________________________________________________
Contact Name: ______________________________________________________

MGE Customer Care Center

1-800-523-0142, extension 1113
1-800-438-7373
(USA and Canada Only)
1-714-557-1636
(Ask for Technical Support Group, TSG)
(USA and Canada Only)