Troubleshooting; General; The Device Does Not Respond; The Touchscreen Is Not Responding Accurately - TerreStar Genus User Manual

Troubleshooting

You can find extensive support for your device on the TerreStar Customer
Support website at www.TerreStar.com/support.
For information about service provider services, contact your service
provider.

General

The device does not respond

• The device may be low on power. For more information on charging the
device battery, see "Charging the battery" on page 67.
• If the battery is charged, turn the device off, then turn it on again. Press
and hold
Yes. Turn the device on by pressing and releasing
• If your device still does not respond, take the battery out, reinsert it and
turn the device on by pressing and releasing
tion, see "Insert the SIM card" on page 32.

The touchscreen is not responding accurately

Realign the touchscreen. For more information, see "Aligning the
touchscreen" on page 46.
. When asked whether you want to turn the device off, tap
.
. For more informa-
160