Scanning Problems - Fuji Xerox DocuPrint CM215 Series User Manual

Scanning Problems

Problem
The scanner does not work.
The printer scans very slowly.
(DocuPrint CM215 f/CM215 fw
only)
Document misfeeds or multiple
feeds occur in the ADF.
(DocuPrint CM215 f/CM215 fw
only)
Vertical stripes appear on the
output when scanned using the
ADF.
A smear appears at the same
location on the output when
scanned using the
glass.
Images are skewed.
392 Troubleshooting
Action
Make sure that you place the document to be scanned facing down
on the
for the DocuPrint CM215 f/CM215 fw.)
There may not be enough available memory to hold the document
you want to scan. Try the
lowering the scan resolution rate.
Check that the Ethernet or USB cable is connected properly.
Make sure that the Ethernet or USB cable is not defective. Switch the
cable with a known good cable. If necessary, replace the cable.
Check that the scanner is configured correctly. Check the application
you want to use to make certain that the scanner job is being sent to
the correct port.
For the DocuPrint CM215 f/CM215 fw, graphics are scanned more
slowly than text when using the
feature.
Communication speed becomes slow in scan mode because of the
large amount of memory required to analyze and reproduce the
scanned image.
Scanning images at a high resolution takes more time than scanning
at a low resolution.
Make sure that the document's paper type meets the specifications
for the printer.
See also:
• "Preparing a Document" on page 163
• "Making Copies From the ADF (DocuPrint CM215 f/CM215 fw
Only)" on page 166
Check whether the document is properly loaded in the ADF.
Make sure that the
Make sure that the number of document sheets do not exceed the
maximum capacity of the ADF.
Make sure that the document is not curled.
Fan the document well before loading it in the ADF.
Clean the
See also:
• "Cleaning the Scanner" on page 415
Clean the
See also:
document
• "Cleaning the Scanner" on page 415
Make sure that you place the document to be scanned facing down
on the
for DocuPrint CM215 f/CM215 fw.)
document glass, or facing up in the ADF.
Preview
document guides
ADF glass.
document glass.
document glass, or facing up in the ADF.
(ADF is available only
function to see if that works. Try
Scan to E-Mail or Scan to Network
are adjusted properly.
(ADF is available only