Compaq DESKPRO 2000 SERIES Maintenance & Service Manual page 79

Table 2-28
Continued
Problem
Diagnostics passes, but
the computer does not
communicate with the network.
Network controller stopped
working when an expansion board
was added to the computer.
Network controller stopped
working without apparent cause.
Cause
1. Network drivers are not loaded, or
driver parameters do not match
current configuration.
2. The network controller is not
configured for this computer.
3. The network controller interrupt or
memory overlaps the interrupt or
memory of an expansion board.
1. Network drivers are not loaded or
driver parameters do not match the
current configuration.
2. The cable is not securely connected.
3. The network controller interrupt or
memory overlaps the interrupt or
memory of another expansion board.
4. The network controller require drivers.
5. The files containing the network
drivers are corrupted.
1. The files containing the network
drivers are corrupted.
2. The cable is not securely connected.
3. The network controller
is defective.
Solution
1. Make sure the network drivers are loaded and that the
driver parameters match the configuration of the network
controller.
2. In Windows 3.1, run Network Setup found in the Control
Center, and reconfigure the network controller and/or
driver. Ensure that the driver parameters match the new
configuration. In Windows 95 or Windows NT, select the
Network icon at the Control Panel.
Reconfigure the driver if necessary, using the Network
Setup found in the Control Center.
3. Run Computer Setup and modify the network controller
memory value.
1. Make sure that the network drivers are loaded and that
the driver parameters match the configuration of the
network controller using Network Setup found in the
Control Center.
2. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
3. Run Computer Setup and modify the network controller
memory value.
4. Verify that the drivers were not accidentally deleted when
the drivers for a new expansion board were installed.
5. Reinstall the network drivers, using the backup diskettes
and then run Computer Setup.
1. Reinstall the network drivers using the backup diskettes
and then run Computer Setup.
2. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
3. Replace the network controller or system board.
Compaq Deskpro 2000 2-37