Troubleshooting Without Diagnostics; Checklist For Solving Minor Problems - Compaq DESKPRO 2000 SERIES Maintenance & Service Manual

2.5

Troubleshooting Without Diagnostics

This section describes some simple, preliminary tests and guidelines for troubleshooting the computer
without using the diagnostics.

2.5.1 Checklist for Solving Minor Problems

If you encounter some minor problem with the computer or a software application, go through the
following checklist for possible solutions before running any of the diagnostic utilities:
Is the computer connected to a working power outlet?
Is the computer turned on and the power light illuminated?
Are all cables connected properly and seated?
Is the monitor turned on and the power light illuminated?
If the monitor is dim, turn up the brightness and contrast controls of the monitor.
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
Are all of the necessary device drivers installed?
Have all printer drivers been installed for each application?
Is the CONFIG.SYS file correct?
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file (OS/2) correct?
Was a nonbootable diskette loaded in the diskette drive at powerup?
Are all switch settings correct?
Have all jumper settings been set as instructed by the configuration utility?
Was Computer Setup run after installing options (memory, disk drives, expansion boards, etc.) and
before installing industry standard architecture (ISA) boards?
2-26 Troubleshooting