Compaq DESKPRO 2000 SERIES Maintenance & Service Manual page 73

Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found.
Nonsystem disk message.
Hard drive operation seems slow.
Table 2-23
Solutions for Hard Drive Problems
Possible Solution
Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Either the directory structure is bad or there is a problem with a file. At the C:\> prompt, run
SCANDISK to check for problems. If problems exist, run SCANDISK /AUTOFIX to correct the
problems.
1. Cable could be loose. Check cable connections.
2. The system may not have automatically recognized a newly-installed device. If Windows 3.1
is installed, run Computer Setup and identify the new device. If Windows 95 is installed, run
Device Manager and identify the device.
3. If the drive is a secondary drive that has just been installed
on the same controller as the primary drive, verify that the jumpers for both drives are set
correctly.
1. The system is trying to start from a diskette that is not bootable. Remove the diskette from
the diskette drive.
2. The system is trying to start from the hard drive but the hard disk has been damaged. Insert a
bootable diskette into the diskette drive and restart the computer with Ctrl+Alt+Del.
3. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette
boot.
The hard disk files may be fragmented.
At the C:\> prompt, run SCANDISK to check for problems. If problems exist, run SCANDISK /F to
correct the problems. If a large number of lost allocation units is found, run the MS-DOS
defragmentation program DEFRAG. See the Microsoft Windows & MS-DOS 6.2 User's Guide for
more information.
Alternatively, at the C:\> prompt, run SCANDISK to check for problems. If problems exist, run
SCANDISK /AUTOFIX to correct the problems. If a large number of lost allocation units is found,
run the MS-DOS defragmentation program DEFRAG. Type HELP SCANDISK for more information.
Compaq Deskpro 2000 2-31