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Provisioning and Configuration Guide SoundPoint IP
Error Messages
Code: Description
0 : No problems
1 : Wrong parameter
2 : Network not available
3 : VOIP_FWU_STATUS_UNKNOWN
4 : Firmware files too big
5 : Timeout waiting for file
6 : Server not specified
7 : VOIP_FWU_STATUS_UNSPECIFIED_ERROR
8 : Illegal use of the Firmware updates API
9 : Syntax error found in the DirFile
4 - 2
There are several different error messages that can be displayed on the phone
when it is booting. Some of these errors are fatal, meaning that the phone will
not able to boot until this issue has been resolved, and some are recoverable,
meaning the phone will continue booting after the error, but the configuration
of the phone may not be what you were expecting.
Most of these errors are also logged on the phones' bootlog (found in the
gateway's web administration), however, if you are having trouble connecting
to the provisioning server, the phone will likely not be able to upload the
bootlog for you to examine.
Firmware Update Errors
A number of errors can occur when initiating a firmware update or while
firmware update is in progress.
Interpretation
This error code indicates that everything is working as
specified
This is an internal error code that indicates that the
firmware update application cannot access the selected
software version. (The selected software is not present
in the dir list.)
This error appears to the user when the
SoundPoint IP 200W experiences network problems.
This can be due to an unplugged Ethernet cable or an
HTTP/1.1 response codes (most are presented to the
user as a network error).
This error indicates that the firmware file cannot be
found on the firmware update server (HTTP/1.1 404).
The firmware update file is too big.
The server is busy and cannot process the Get Request
within a reasonable amount of time.
Firmware update server is not specified.
This error covers a lot of miscellaneous issues, for
example, the wrong format for the downloaded firmware
update file was used.
The firmware update API has been used incorrectly.
This error indicates that there is a syntax error in the
DirFile. The DirFile contains all information needed for a
firmware update; this includes information about code
size, link date, languages, and so on.
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