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Table of Contents
Related Manuals for Polycom IP 500/501 SIP 2.0
Summary of Contents for Polycom IP 500/501 SIP 2.0
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Page 1: User Guide
User Guide SoundPoint IP 500/501 SIP 2.0 ® August, 2006... -
Page 2: Table Of Contents
Contents Introduction ... 1 Parts List ... 1 Installing SoundPoint Connecting Network and Power Source ...2 Connecting the Handset and Optional Headset ...3 Attaching the Base ...3 Features ... 4 Key Descriptions ... 5 Using SoundPoint Placing a Call ...6 Answering a Call ...7 Call Hold and Resume ...7 Multiple Calls on Hold ...7... - Page 3 Modifications ...22 Installation Instructions ...22 Plug Acts as Disconnect Device ...22 Industry Canada (IC) ...22 CE and VCCI Mark ...22 Polycom Limited Warranty and Limitation Liability ... 22 Exclusions ... 23 Warranty Exclusive... 23 Service Agreements... 23 Limitations of Liability ... 24 Disclaimer ...
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Page 4: Introduction
Be sure to verify with your Parts List The following items are included in your ® SoundPoint IP 500/501 SIP package. Check this list before installation to ensure ® Polycom SoundPoint IP 500/501 SIP Directories Services Call Lists Conference Transfer Redial Handset &... -
Page 5: Installing Soundpoint Ip 500/501 Sip
LAN cable as shown. Power over Ethernet (PoE) Option Using an Inline Power Cable (optional acces- sory from Polycom), the phone can be alter- nately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. -
Page 6: Connecting The Handset And Optional Headset
2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. -
Page 7: Features
Features Speakerphone Microphone Mute Headset Directories Feature Keys Services Access important features Call Lists using these keys. Conference Transfer Redial Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications. Hookswitch Speaker For ringer and... -
Page 8: Key Descriptions
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Services Line or Speed Dial keys. Services Services Call Lists Directories... -
Page 9: Using Soundpoint
Using SoundPoint Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. Using Hands-Free Speakerphone Mode: 1. With the handset on-hook, press any as- signed line key, dial tone. 2. Dial the desired number. Using the Headset: 1. -
Page 10: Answering A Call
Answering a Call Using the Handset: Pick up the handset. Conference Directories Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services press the line key ( Call Lists incoming call, or the Answer soft key . Buddy Status Using the Headset: Directories Conference... -
Page 11: General Key Use
Conference Conference General Key Use Transfer Transfer To navigate through menus and to enter data, these are useful tips: Redial Redial 1. Use Hold Hold lists. In some lists the keys can be used as “Page Up” and “Page Down”. Menu 2. -
Page 12: Transferring A Call
Transferring a Call 1. During a call, press Trnsfer soft key (the active call is placed on hold). Directories 2. Dial the number to which you want to transfer the call or use the arrow Services keys to access speed dial numbers, Call Lists missed, placed, and received call lists. -
Page 13: Call Forwarding
Call Forwarding Calls may be forwarded to another exten- sion as follows: 1. Press the Forward soft key from the phone’s idle display or press and select Features and Menu Forward... at any time. 2. (Optional) If multiple lines are in Messages use, select which line to forward. -
Page 14: Do Not Disturb
Conference Conference Time and Date Forward Time and Date is clearly displayed on the ® SoundPoint IP 500/501 SIP phone. If the Transfer phone cannot obtain a time and date from Call Lists the server, the display will flash. Contact your system administrator if either time or Speed Dial date is incorrect. -
Page 15: Call Lists
used, first select which line to change. 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring type. 4. Press Select to change to the se- lected ring type. or the Exit soft key 5. -
Page 16: Speed Dial
4. Enter the Contact number. This is a required field and it must be unique (not already in the direc- tory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. 6. Use to switch between Enabled and Disabled settings for the last four fields. -
Page 17: Multiple Lines
Multiple Lines ® Your SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. -
Page 18: Multiple Call Appearances
Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. -
Page 19: Voicemail
Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). -
Page 20: Multilingual Support (Localization)
Multilingual Support (Localization) Many languages are supported by the phone. To change language: 1. Press and select Settings, Menu Basic, Preferences, Language. 2. Scroll through the list of available Messages languages and press the Select soft key when the desired language is Do Not Disturb highlighted. -
Page 21: Optional Features
Optional Features Text Messaging You can send and receive Text messages on their phone. SIP Instant (Text) Messag- ing is supported in real-time. YReceived messages will be indicated by a flashing Message Waiting Indicator LED on the Menu To read text messages: 1. - Page 22 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference The figures show a typical Buddy Status screen dis- Services play of monitored phones and a My Status display. Call Lists Buddy Status My Status...
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Page 23: Troubleshooting
Troubleshooting No Dial-Tone Verify power is correctly applied to the ® SoundPoint IP 500/501 SIP phone: • Check that the display is illumi- nated. • Make sure the LAN cable is insert- ed properly at the rear of the phone (try unplugging and re-inserting the cable). -
Page 24: Safety And Compliance
No Response from Feature Key Presses Directories Conference Verify phone is in active state: Services • Make a call to the phone to check for inbound call display and ring- Call Lists ing as normal. If successful, try to Buddy Status press feature keys within the call to My Status access Directory or Buddy Status... -
Page 25: Modifications
Polycom or its authorized reseller. Polycom’s sole obligation under this ex- press warranty is at Polycom’s option and approved by Polycom, Inc. -
Page 26: Exclusions
THER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product. that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. -
Page 27: Limitations Of Liability
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copy- right or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other coun- tries. 2000 Thai Open Source Software Center... - Page 28 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta- tion files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, subli- cense, and/or sell copies of the Software, and to permit persons to whom the Soft- ware is furnished to do so, subject to the...
- Page 29 Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. B...