Page 1 Administrator’s Guide for the Polycom® SoundPoint® IP/SoundStation® IP/ VVX™ Family SIP 3.2.3 March 2010 1725-11530-323 Rev. A...
Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
SoundPoint IP/SoundStation IP/VVX phone systems. This guide covers the SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 550, 560, 650, and 670 desktop phones, the SoundStation IP 6000 and 7000 conference phones, and the Polycom VVX 1500 business media phone.
Page 4 Administrator’s Guide for the SoundPoint IP/SoundStation IP/VVX Family...
Page 5: Table Of Contents
SoundStation IP Conference Phones ....... 1–4 Polycom VVX 1500 Business Media Phone ......1–6 Key Features of Your SoundPoint IP / SoundStation IP / VVX Phones 1–6...
Page 6 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 4 Configuring Your System ......4–1 Setting Up Basic Features .
Page 7 Contents Instant Messaging ......... . 4–29 Multilingual User Interface .
Page 8 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Voice Quality Monitoring ........4–83 Dynamic Noise Reduction .
Page 9 Contents A Configuration Files ......A–1 Master Configuration Files ........A–2 Application Configuration .
Page 10 Migration Dependencies ........C–10 Supported SoundStation IP 7000 / Polycom HDX Software Interoperability .
Page 11 Contents Modifying Phone’s Configuration Using the Web Interface ..C–27 Capturing Phone’s Current Screen ......C–30 LLDP and Supported TLVs .
Page 12 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family...
Page 13: Introducing The Soundpoint Ip / Soundstation Ip / Vvx Family
1-6. SoundPoint IP Desktop Phones This section describes the current SoundPoint IP desktop phones. For individual guides, refer to the product literature available at http://www.polycom.com/voicedocumentation/. Additional options are also available. For more information, contact your Polycom distributor. 1 - 1...
Page 14 Documentation for the SoundPoint IP 300, 301, 500, 501, 600, and 601 desktop phones and the SoundStation IP 4000 conference phone is available at http://www.polycom.com/voicedocumentation/ The currently supported desktop phones are: • SoundPoint IP 320/321/330/331/335 • SoundPoint IP 430 1 - 2...
Page 15 Introducing the SoundPoint IP / SoundStation IP / VVX Family • SoundPoint IP 450 • SoundPoint IP 550/560 1 - 3...
Page 16: Soundstation Ip Conference Phones
SoundPoint IP 670 SoundStation IP Conference Phones This section describes the current SoundPoint IP conference phones. For individual guides, refer to the product literature available at http://www.polycom.com/voicedocumentation/. Additional options are also available. For more information, contact your Polycom distributor. 1 - 4...
Page 17 Introducing the SoundPoint IP / SoundStation IP / VVX Family The currently supported conference phones are: • SoundStation IP 6000 • SoundStation IP 7000 1 - 5...
Page 18: Polycom Vvx 1500 Business Media Phone
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Polycom VVX 1500 Business Media Phone This section describes the current Polycom VVX 1500 business media phone. For the individual guide, refer to the product literature available at http://www.polycom.com/voicedocumentation/.
Page 19 — 248 x 68 pixel graphical LCD for the SoundStation IP 6000 — 256 x 128 pixel graphical grayscale LCD for the SoundStation IP 7000 — 800 x 480 pixel graphical color LCD for the Polycom VVX 1500 (touch screen) •...
Page 20 Microbrowser — Supports a subset of XHTML constructs; otherwise runs like any other Web browser. • Polycom Browser on the Polycom VVX 1500 — Supports XHTML 1.1 constructs, HTML 4.01, JavaScript, CCS 2.1, and SVG 1.1 (partial support). • XML status/control API —...
Page 21: Overview
• A call server is active and configured to receive and send SIP messages. For more information on IP PBX and softswitch vendors, go to http://www.polycom.com/techpartners1/ This chapter contains information on: • Where SoundPoint IP / SoundStation IP / VVX Phones Fit •...
Page 22: Where Soundpoint Ip / Soundstation Ip / Vvx Phones Fit
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family refer to Configuring Your System on page 4-1. To troubleshoot any problems with your SoundPoint IP / SoundStation IP / VVX phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones on page 5-1.
Page 23: Session Initiation Protocol Application Architecture
Overview Session Initiation Protocol Application Architecture The software architecture of the SIP application is made of 4 basic components: • BootROM—loads first when the phone is powered on • Application—software that makes the device a phone • Configuration—configuration parameters stored in separate files •...
Page 24: Sip Application
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 5. Downloads the master configuration file. This file is either called <MAC-address>.cfg or 000000000000.cfg . This file is used by the BootROM and the application for a list of other files that are needed for the operation of the phone.
Page 25: Configuration
Overview Configuration The SoundPoint IP / SoundStation IP / VVX phones can be configured automatically through files stored on a central provisioning server, manually through the phone’s local UI or web interface, or by using a combination of the automatic and manual methods. The recommended method for configuring phones is automatically through a central provisioning server, but if one is not available, the manual method will allow changes to most of the key settings.
Page 26 IP address of an application server. All phones in an installation usually share this category of files. Polycom recommends that you create another file with your organization’s modifications. If you must change any Polycom templates, back them up first.
Page 27 Overview Parameters can be stored in the files in any order and can be placed in any number of files. The default is to have 2 files, one for per-phone setting and one for system settings. The per-phone file is typically loaded first, and could contain system level parameters, letting you override that parameter for a given user.
Page 28: Resource Files
“Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones“ at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html .
Page 29 — Handset, Headset, and Speakerphone—SoundPoint IP phones come standard with a handset and a dedicated headset connection (headset not supplied). All SoundPoint IP, SoundStation IP, and Polycom VVX phones have full-duplex speakerphones. — Idle Display Animation—All phones can display a customized animation on the idle display in addition to the time and date.
Page 30 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family — Last Call Return—The phone allows call server-based last call return. — Local / Centralized Conferencing—The phone can conference together the local user with the remote parties of two independent calls and can support centralized conferences for which external resources are used such as a conference bridge.
Page 31 Browser and Microbrowser—The SoundPoint IP 430, 450, 550, 560, 600, 601, 650, and 670 desktop phones, the SoundStation IP 6000, and 7000 conference phones, and the Polycom VVX 1500 phones (pre-SIP 3.2.2) support an XHTML microbrowser. — Microsoft Live Communications Server 2005 Integration—SoundPoint IP and SoundStation IP phones can be used...
Page 32 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family — Presence—Allows the phone to monitor the status of other users/devices and allows other users to monitor it. Requires call server support. — Real-Time Transport Protocol Ports—The phone treats all real- time transport protocol (RTP) streams as bi-directional from a control perspective and expects that both RTP end points will negotiate the respective destination IP addresses and ports.
Page 33 Overview — DTMF Tone Generation—Generates dual tone multi-frequency (DTMF) tones in response to user dialing on the dial pad. — Dynamic Noise Reduction— Provides maximum microphone sensitivity, while automatically reducing background noise on SoundStation IP 7000 conference phones. — IEEE 802.1p/Q—The phone will tag all Ethernet packets it transmits with an 802.1Q VLAN header.
Page 34: New Features In Sip 3.2
Audio Codecs—Support for Internet Low Bitrate Codec (iLBC) added for the SoundPoint IP 32x/33x, 450, 550, 560, 650, and 670, d SoundStation IP 6000 and 700, and Polycom VVX 1500. • Video Codecs—Support the standard video codecs on the Polycom VVX 1500 phones.
Page 35 Microbrowser—Support for a Webkit-style browser for the Polycom VVX 1500 phone only. Documentation of the newly released SoundPoint IP 321/331/335 and 450 desktop phones and Polycom VVX 1500 business media phone has also been added. Note When SoundPoint IP 32x/33x is used in this guide, it includes the SoundPoint IP 320, 321, 330, 331, and 335 phones.
Page 36 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 2 - 16...
Page 37: Setting Up Your System
However, if you want to register a single SoundPoint IP / SoundStation IP / VVX phone, refer to “Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones“ at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulle tins_pub.html...
Page 38: Setting Up The Network
Basic network settings can be derived from DHCP, or entered manually using the phone’s LCD-based user interface, or downloaded from configuration files. Polycom recommends using DHCP where possible to eliminate repetitive manual data entry. The following table shows the manually entered networking parameters that...
Page 39 Setting up Your System Alternate Configuration File Local Parameter DHCP Option DHCP DHCP (application only) FLASH Refer to DHCP • • • boot server Menu on page address • • Note: This value SIP server address is configurable. SNTP server 42 then 4 •...
Page 40: Supported Provisioning Protocols
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Supported Provisioning Protocols The BootROM performs the provisioning functions of downloading configuration files, uploading and downloading the configuration override file and user directory, and downloading the dictionary and uploading log files.
Page 41 Setting up Your System Note Setting Option 66 to tftp://192.168.9.10 has the effect of forcing a TFTP download. Using a TFTP URL (for example, tftp://provserver.polycom.com) has the same effect. Note Both digest and basic authentication are supported when using HTTP/S for the SIP application.
Page 42: Modifying The Network Configuration
Settings>Network Configuration. Advanced Settings are locked by default. Enter the administrator password to unlock. The factory default password is 456. Polycom recommends that you change the administrative password from the default value. Phone network configuration parameters may be modified by means of: •...
Page 43 Setting up Your System Main Menu The following configuration parameters can be modified on the main setup menu: Name Possible Values Description DHCP Client Enabled, Disabled If enabled, DHCP will be used to obtain the parameters discussed in DHCP or Manual TCP/IP Setup on page 3-2.
Page 44 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Note A parameter value of “???” indicates that the parameter has not yet been set and saved in the phone’s configuration. Any such parameter should have its value set before continuing.
Page 45 Setting up Your System Possible Name Values Description Boot Server (continued) 1=Custom The phone will look for the option number specified by the Boot Server Option parameter (below), and the type specified by the Boot Server Option Type parameter (below) in the response received from the DHCP server.
Page 46 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Possible Name Values Description VLAN Discovery 0=Disabled No VLAN discovery through DHCP. (default) 1=Fixed Use predefined DHCP vendor-specific option values of 128, 144, 157 and 191. If this is used, the VLAN ID Option field will be ignored 2=Custom Use the number specified in the VLAN ID Option field as the...
Page 47 Setting up Your System Name Possible Values Description Server Address dotted-decimal IP address The provisioning server to use if the DHCP client is disabled, the DHCP server does not send a boot server domain name string option, or the Boot Server parameter is set to Static. The phone can contact multiple IP addresses per DNS name.
Page 48 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Ethernet Menu The following Ethernet configuration parameters can be modified on the Ethernet menu: Name Possible Values Description LLDP Enabled, Disabled If enabled, the phone will use the LLDP protocol to communicate with the network switch for certain network parameters.
Page 49 Note parameters are only available on phones with a second Ethernet port. Only the SoundPoint IP 560 and 670 and Polycom VVX 1500 phones supports the LAN Port Mode and PC Port Mode setting of 1000FD.The 1000BT LAN Clock and...
Page 50: Setting Up The Provisioning Server
The maximum number of servers to be tried is configurable. For more information, contact your Certified Polycom Reseller. 3 - 14...
Page 51 Use this procedure as a recommendation if this is your first provisioning server setup. 1. Install a provisioning server application or locate suitable existing server(s). Polycom recommends that you use RFC-compliant servers. 2. Create an account and home directory. If the provisioning protocol requires an account name and password, the server Note account name and password must match those configured in the phones.
Page 52 Provisioning Server Security Policy You must decide on a provisioning server security policy. Polycom recommends allowing file uploads to the provisioning server where the security environment permits. This allows event log files to be uploaded and changes made by the phone user to the configuration (through the web server and local user interface) and changes made to the directory to be backed up.
Page 53: Deploying Phones From The Provisioning Server
For more information on why to create another configuration file, refer to the “Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” white paper at http://www.polycom.com/global/documents/support/technical/products /voice/white_paper_configuration_file_management_on_soundpoint_ip_ph ones.pdf...
Page 54 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Edit contents of phone[MACaddress].cfg if desired. For example, edit the parameters. 2. Create new configuration file(s) in the style of sip.cfg by performing the following steps: Create application sipXXXX.cfg file by using the sip.cfg file from the distribution as templates.
Page 55 Setting up Your System 4. Reboot the phones by pressing the reboot multiple key combination. For more information, refer to Multiple Key Combinations on page C-11. The BootROM and SIP application modify the APPLICATION APP_FILE_PATH attribute of the <MACaddress>.cfg files so that it references the appropriate sip.ld files.
Page 56 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Provisioning SoundStation IP 7000 Phones Using C-Link Normally the SoundStation IP 7000 conference phone is provisioned over the Ethernet by the provisioning server. However, when two SoundStation IP 7000 phones are daisy-chained together, the one that is not directly connected to the Ethernet can still be provisioned (known as the secondary).
Page 57: Upgrading Sip Application
If the secondary’s static provisioning server does not exists, use the primary’s provisioning server (ignoring the source). For more information on daisy-chaining and setting up the SoundStation IP 7000 conference phone, refer to the Setup Guide for the Polycom SoundStation IP 7000 Phone, which is available at http://www.polycom.com/voicedocumentation/.
Page 58: Phones
Supporting SoundPoint IP, SoundStation IP, and Polycom VVX Phones If you need to upgrade any Polycom VVX 1500 phones running SIP 3.1.3 or earlier Warning to SIP 3.2.2, you must perform additional steps before rebooting the phone to download the new SIP software.
Page 59: Supporting Soundpoint Ip 300, 301, 500, 501, 600 And 601 And Soundstation Ip 4000 Phones
Setting up Your System 4. Reboot the phones using automatic methods such as polling or check-sync. Using the reboot multiple key combination should be done as a backup option only. For more information, refer to Multiple Key Combinations page C-11. Since the APPLICATION APP_FILE_PATH attribute of the <MACaddress>.cfg files references the individual sip.ld files, it is possible to verify that an update is applied to phones of a particular...
Page 60: File Structure
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 2. Copy sip.ld, sip.cfg and phone1.cfg from the SIP 3.2.0 or later release distribution onto the provisioning server. These are the relevant files for all phones except the SoundPoint IP 300, 301, 500, 501, 600, 601 and SoundStation IP 4000 phones.
Page 61 SoundPoint IP 300 and 500 phones. For more information, refer to “Technical Bulletin 35311: Supporting SoundPoint IP 300, 301, 500, 501, 600, and 601 and SoundStation IP 4000 Phones with SIP 2.2.0 or SIP 3.2.0 and Later Releases“at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html 3 - 25...
Page 62 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 3 - 26...
Page 63: Configuring Your System
Configuring Your System After you set up your SoundPoint IP / SoundStation IP / VVX phones on the network, you can allow users to place and answer calls using the default configuration, however, you may require some basic changes to optimize your system for best results.
Page 64 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • Missed Call Notification • Connected Party Identification • Context Sensitive Volume Control • Customizable Audio Sound Effects • Message Waiting Indication • Distinctive Incoming Call Treatment • Distinctive Ringing •...
Page 65: Call Log
Configuring Your System Call Log The phone maintains a call log. The log contains call information such as remote party identification, time and date, and call duration. It can be used to redial previous outgoing calls, return incoming calls, and save contact information from call log entries to the contact directory.
Page 66: Called Party Identification
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family For related configuration changes, refer to Customizable Audio Sound Effects on page 4-6. Called Party Identification The phone displays and logs the identity of the remote party specified for outgoing calls.
Page 67: Missed Call Notification
Configuring Your System Missed Call Notification The phone can display the number of calls missed since the user last looked at the Missed Calls list. The phone can be configured to use a built-in missed call counter or to display information provided by a Session Initiation Protocol (SIP) server.
Page 68: Customizable Audio Sound Effects
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Customizable Audio Sound Effects Audio sound effects used for incoming call alerting and other indications are customizable. Sound effects can be composed of patterns of synthesized tones or sample audio files. The default sample audio files may be replaced with alternates in .wav file format.
Page 69: Message Waiting Indication
Configuring Your System Message Waiting Indication The phone will flash a message-waiting indicator (MWI) LED when instant messages and voice messages are waiting. Configuration changes can be performed centrally at the provisioning server: Central Configuration file: Specify per-registration whether the MWI LED is enabled or disabled. (provisioning phone1.cfg •...
Page 70: Distinctive Call Waiting
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify the mapping of Alert-Info strings to ring types. sip.cfg (provisioning • For more information, refer to Alert Information <alertInfo/>...
Page 71: Handset, Headset, And Speakerphone
Enable or disable DND using the Do Not Disturb key on the Interface SoundPoint IP 550, 560, 650, and 670 and the Polycom VVX 1500 or the “Do Not Disturb” option on the Features menu on the SoundPoint IP 32x/33x, 430, and 450 and SoundStation IP 5000, 6000 and 7000.
Page 72: Local Contact Directory
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Enable or disable persistent headset mode. sip.cfg (provisioning For more information, refer to User Preferences <up/>...
Page 73 Configuring Your System Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Set whether the directory uses volatile storage on the phone. sip.cfg (provisioning • For more information, refer to Local Directory <local/> on page server) A-86.
Page 74: Index
URL) or a string that element is also used to associate incoming callers with a particular constitutes a valid SIP directory entry. For Polycom VVX 1500 phones, the maximum field length is 128 characters; for all other phones, the maximum is 32 characters.
Page 75: Local Digit Map
Configuring Your System Element Permitted Values Interpretation UTF-8 encoded string label of up to 40 bytes Note: In some cases, this will be less than 40 characters due to UTF-8’s variable length encoding. Note: The label of a contact directory item is by default the label attribute of the item.
Page 76: Microphone Mute
For more information digit maps, refer to “Technical Bulletin 11572: Changes to Local Digit Maps on SoundPoint IP / SoundStation IP / VVX Phones“ at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html . Digit maps do not apply to on-hook dialing. The parameter settings described in Note Dial Plan <dialplan/>...
Page 77: Speed Dial
7000 conference phones, the speed dial index range is 1 to 99. For all other SoundPoint IP and Polycom VVX phones, the range is 1 to 9999. If Presence watching is enabled for speed dial entries, their status will be shown on the idle display (if the SIP server supports this feature).
Page 78: Idle Display Animation
All phones can display a customized animation on the idle display in addition to the time and date. For example, a company logo could be displayed (refer Adding a Background Logo on page C-6). Note Currently customized animations are not supported on the Polycom VVX 1500. 4 - 16...
Page 79: Ethernet Switch
A-64. Graphic Display Backgrounds You can set up a picture or design to be displayed on the background of the graphic display of all SoundPoint IP 450, 550, 560, 650, and 670 and Polycom VVX 1500 phones. 4 - 17...
Page 80 A-95. server) Local Local Phone User On the Polycom VVX 1500, the user can save one of the images as Interface the background by selecting Save as Background on the touch screen. To modify the backgrounds displayed on the supported SoundPoint IP phones: 1.
Page 81: Automatic Off-Hook Call Placement
For images, select a filename. For example: bg.hiRes.gray.bm.3.name=”polycom.jpg” bg.hiRes.gray.bm.3.em.name=”polycomEM.jpg” bg.hiRes.gray.bm.3.adj=”0” The default size for images on a phone is 320 x 160. The default size for images on an Expansion Module is 160 x 320. Use a photo editor on a computer to adjust the image you want to display.
Page 82: Call Transfer
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify whether RFC 2543 (c=0.0.0.0) or RFC 3264 (a=sendonly or sip.cfg a=inactive) outgoing hold signaling is used. (provisioning server) •...
Page 83: Local / Centralized Conferencing
Configuring Your System Configuration changes can be performed centrally at the provisioning server: Central Configuration file: Specify whether to allow a transfer during the proceeding state of a sip.cfg consultation call. (provisioning server) • For more information, refer to SIP <SIP/> on page A-11.
Page 84: Call Forward
VVX business media phone. This feature requires a license key for activation on all phones except the SoundStation IP 7000 and the Polycom VVX 1500. Using this feature may require purchase of a license key or activation by Polycom channels. For more information, contact your Certified Polycom Reseller.
Page 85: Diversion
Configuring Your System • If server-based call forwarding is enabled, but inactive, and the user selects the call forward soft key, the “moving arrow” icon does not appear on the user’s phone (incoming calls are not forwarded). Server-based and local call forwarding are disabled if Shared Call Appearance or Note Bridged Line Appearance is enabled.

Page 86: Directed Call Pick-Up
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Directed Call Pick-Up Calls to another phone can be picked up by dialing the extension of the other phone. This feature depends on support from a SIP server. With many SIP servers, directed call pick-up is implemented using a particular star code sequence.
Page 87: Last Call Return
Configuring Your System Last Call Return The phone allows server-based last call return. This feature depends on support from a SIP server. With many SIP servers, this feature is implemented using a particular star code sequence. With some SIP servers, specific network signaling is used to implement this feature.
Page 88: Configurable Feature Keys
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family This section also provides information for making configuration changes for the following advanced call server features: • Shared Call Appearances • Bridged Line Appearance • Busy Lamp Field •...
Page 89: Multiple Line Keys Per Registration
Multiple Line Keys per Registration More than one Line Key can be allocated to a single registration (phone number or line) on SoundPoint IP and Polycom VVX 1500 phones. The number of Line Keys allocated per registration is configurable. Configuration changes can be performed centrally at the provisioning server...
Page 90: Multiple Call Appearances
The bitmaps and bitmap animations used for graphic icons on the display can be changed and repositioned. LED flashing sequences and colors can be changed. Customizable fonts and indicators are not supported on the Polycom VVX 1500. Note 4 - 28...
Page 91: Instant Messaging
SoundPoint IP 450, 550, 560, 650, and 670, SoundStation IP 6000, and 7000, and Polycom VVX 1500. A WGL4 character set is displayed the SoundStation IP 7000. For more information, refer to http://www.microsoft.com/OpenType/otspec/WGL4E.HTM.
Page 92: Downloadable Fonts
A-91. Downloadable fonts are not supported on the SoundStation IP 6000 and 7000 and Note the Polycom VVX 1500. Synthesized Call Progress Tones In order to emulate the familiar and efficient audible call progress feedback generated by the PSTN and traditional PBX equipment, call progress tones are synthesized during the life cycle of a call.
Page 93: Browser And Microbrowser
Note On some older phones, the Applications key is labeled Services. The Polycom VVX 1500 phones running SIP 3.2.2 or later support a full browser. This can be launched by pressing the App key or it can accessed through the Menu key by selecting Applications.
Page 94: Real-Time Transport Protocol Ports
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify the Application browser home page, a proxy to use, and size sip.cfg limits.
Page 95: Network Address Translation
Configuring Your System Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify whether to filter incoming RTP packets by IP address, sip.cfg whether to require symmetric port usage or whether to jam the (provisioning destination port and specify the local RTP port range start.
Page 96: Corporate Directory
This feature requires a license key for activation except on the SoundStation IP Note 7000 and Polycom VVX 1500. Using this feature may require purchase of a license key or activation by Polycom channels. For more information, contact your Certified Polycom Reseller.
Page 97 Configuring Your System Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify the location of the corporate directory’s LDAP server, the sip.cfg LDAP attributes, how often to refresh the local cache from the LDAP (provisioning server, and other miscellaneous parameters.
Page 98: Recording And Playback Of Audio Calls
Recording and Playback of Audio Calls Note This feature requires a license key for activation except for the Polycom VVX 1500. Using this feature may require purchase of a license key or activation by Polycom channels. For more information, contact your Certified Polycom Reseller.
Page 99: Digital Picture Frame
Note A slide show of multiple personal images stored on a USB flash drive can be displayed on the Polycom VVX 1500 phone during the idle mode. The supported formats include JPEG, BMP, and PNG. The maximum image size is 9999x9999.
Page 100: Enhanced Feature Keys
This capability applies to the SoundPoint IP 32x/33x, 430, 450, 550, 560, 650, and 670 desktop phones and Polycom VVX 1500 business media phones. The enhanced feature key functionality is implemented using Star Code sequences and SIP messaging. The enhanced feature key macro language was designed to follow current configuration file standards and to be extensible.
Page 101 Configuring Your System Enhanced Feature Key Definition Language This section defines the additional fields to be entered into a configuration file for controlling the enhanced feature key behavior. The definition language follows the XML style notation. The following elements are part of the definition language: •...
Page 102 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Name Interpretation label This field defines the text string that will be used as a label on any user text entry screens during enhanced feature key operation. The value can be any string including the null string (in this case, no label appears).
Page 103 Configuring Your System Name Interpretation label This parameter sets the prompt text that will be presented to the user on the user prompt screen. The value can be any string including the null string (in this case, no label appears). If this parameter is omitted, the Null string is used.
Page 104 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Special Characters The following special characters are used to implement the enhanced feature key functionality: • ! — The characters following it are a macro name. • ' or ASCII (0x27) — This character delimits the commands within the macro.
Page 105 • refer Note: Polycom recommends that you always define this field. If it is not defined, the supplied digits will be dialed using INVITE (if no active call) or DTMF (if an active call). The use of refer method is call server dependent and may require the addition of star codes.
Page 106 Create a new configuration file in the style of sip.cfg in order to make configuration changes. For more information on why to create another configuration file,refer to the “Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” white paper at http://www.polycom.com/global/documents/support/technical/products/voice/white_ paper_configuration_file_management_on_soundpoint_ip_phones.pdf...
Page 107 Configuring Your System Useful Tips The following information should be noted: • Activation of the enhanced feature key will fail if configured values are invalid except where noted in previous sections. • All failures are logged at level 4 (minor). •...
Page 108 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Examples Configuration File Changes You must make the the following changes to the <feature/> parameter that is defined in the sip.cfg configuration file: <feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/> Action String Example The action string “$Changup$*444*$P1N4$$Tinvite$$Cwaitconnect$$P2N3$$Cpause2$$Tdt mf$$Changup$”...
Page 109 Configuring Your System efk.efkprompt.1.label="Enter Number: " efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.type="numeric" efk.efkprompt.1.digitmatching="style1" /> Contact Directory Changes You must make the following contact directory changes for the definition of “Call Park”: <directory> <item_list> <item> <fn>Call Park</fn> <ct>!callpark</ct> <sd>2</sd> <rt>4</rt> <ad>0</ad> <ar>0</ar> <bw>0</bw> <bb>0</bb> </item> </item_list>...
Page 110: Configurable Soft Keys
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family To use the Call Park key during an active call: 1. When there is an active call on line 2233: Select the Call Park soft key. The Call Park screen appears. Enter the number where you want to park the active call, then select the Enter soft key.
Page 111 A chained list of actions It is possible to disable the display of specific standard keys—the soft keys that are displayed on SoundStation IP, SoundStation IP, and Polycom VVX 1500 phones—to make room for other soft keys that your organization wants displayed.
Page 112 This capability applies to the SoundPoint IP 32x, 33x, 430, 450, 550, 560, 650, and 670, and Polycom VVX 1500 phones. This capability is linked to the Enhanced Feature Key feature (refer to Enhanced Feature Keys on page 4-38.)
Page 113 Configuring Your System To map a chained list of actions to a soft key: 1. Configure speed dial index 2 in contact directory with a regular phone number. For example, enter “2900” in the contact field. 2. Configure speed dial index 1 in contact directory with “!2” in contact field.
Page 114: Lcd Power Saving
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family LCD Power Saving This feature is only supported on the Polycom VVX 1500. Note This feature applies during configured non-working hours and when the phone is idle. Working hours are defined in the configuration files and users can change the default values through the phone’s menu to accommodate...
Page 115 Configuring Your System Configuration changes can be performed centrally at the provisioning server or locally: Central Configuration file: Specify whether diversion should be disabled on shared lines. sip.cfg (provisioning • For more information, refer to Shared Calls <shared/> on page server) A-84.
Page 116: Bridged Line Appearance
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Bridged Line Appearance Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be presented visually to phones that share that line.
Page 117: Busy Lamp Field
For more information, refer to “Quick Tip 37381: Enhanced BLF“at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html . Polycom recommends that the BLF not be used in conjunction with the Microsoft Live Communications Server 2005 feature. For more information, refer to Microsoft Live Communications Server 2005 Integration on page 4-64.
Page 118: Voice Mail Integration
Messages key on the SoundPoint IP 430, 450, 550, 560, 650, and 670 and the MSG key on the Polycom VVX 1500 (Instant messages are still accessible from the Main Menu).
Page 119: Multiple Registrations
The SoundPoint IP 32x/33x and 430 support a maximum of two registrations, the SoundPoint IP 450 supports three registrations, the SoundPoint IP 550 and 560 support four, and the SoundPoint IP 650 and 670 and the Polycom VVX 1500 support 6. Up to three SoundPoint IP Expansion Modules can be added to a single host SoundPoint IP 650 and 670 phone increasing the total number of registrations to 34.
Page 120: Sip-B Automatic Call Distribution
SIP-B Automatic Call Distribution For more information on SIP-B and supported features on SoundPoint IP, Note SoundStation IP, and Polycom VVX phones, contact Polycom Product Management. The phone allows Automatic Call Distribution (ACD) login and logout. This feature depends on support from a SIP server.
Page 121: Feature Synchronized Automatic Call Distribution
The SIP signaling used for this implementation is described in the Device Key Synchronization Requirements Document; Release R14 sp2; Document version 1.6. Contact Polycom Product Management for more information. The Feature Synchronized ACD feature is supported on SoundPoint IP 32x/33x, 430, 450, 550, 560, 650, and 670, SoundStation IP 6000 and 7000, and Polycom VVX 1500 phones.
Page 122: Server Redundancy
(for example, shared lines, presence, and Message Waiting Indicator). Polycom phones support configuration of multiple servers per SIP registration for this purpose. In some cases, a combination of the two may be deployed.
Page 123 Configuring Your System For more information, refer to “Technical Bulletin 5844: SIP Server Fallback Enhancements on SoundPoint IP Phones” at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html Configuration changes can be performed centrally at the provisioning server: Central Configuration file: Specify global primary and fallback server configuration parameters.
Page 124 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • If TCP is used, then the signaling fails if the connection fails or the Send fails. • If UDP is used, then the signaling fails if ICMP is detected or if the signal times out.
Page 125 Configuring Your System Note It is possible to configure the phone for more than two servers per registration, but you need to exercise caution when doing this to ensure that the phone and network load generated by registration refresh of multiple registrations do not become excessive.
Page 126: Presence
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Presence The Presence feature allows the phone to monitor the status of other users/devices and allows other users to monitor it. The status of monitored users is displayed visually and is updated in real time in the Buddies display screen or, for speed dial entries, on the phone’s idle display.
Page 127 Configuring Your System Polycom recommends that the BLF not be used in conjunction with the Microsoft Live Communications Server 2005 feature. For more information, refer to Busy Lamp Field on page 4-55. Configuration changes can performed centrally at the provisioning server:...
Page 128 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family For the feature.2.name = messaging attribute, set feature.2.enabled to 1. Locate the voIpProt parameter. Set the voIpProt.server.x.transport attribute to TCPpreferred or TLS. Your selection depends on the LCS configuration. The TLS protocol is not supported on SoundPoint IP 300 and 500 phones.
Page 129 Configuring Your System Save the modified phone1.cfg configuration file. To set up a dual registration with Microsoft Live Communications Server 2005 as the presence server: 1. (Optional) Modify the sip.cfg configuration file as follows: Open sip.cfg in an XML editor. Locate the feature parameter.
Page 130: Access Url In Sip Message
SIP signaling to refer to XHTML web content that can be rendered by the SoundPoint IP and SoundStation IP phone’s Microbrowser and the Polycom VVX 1500 phone’s Browser. Supporting this feature allows use of the phone’s display to provide information before someone takes a call and while they are on a call (for example, a SIP re-INVITE).
Page 131 Configuring Your System • Call Center—Scripts for different call center groups The phone can access a script of questions for an agent to ask a caller when a call comes in. The script can be different for each agent group. •...
Page 132 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Web Content Retrieval Web content is retrieved either spontaneously (active mode) or at the request of the user (passive mode). • Active Mode. Two methods can be used to achieve spontaneous web content retrieval: static configuration parameters or parameters received as part of the SIP signaling.
Page 133 Currently only the HTTP scheme is supported. So an example header might look like: Access-URL: <http://server.polycom.com/content23456.xhtml> This header may be placed in SIP requests and responses, as appropriate so long as the messages are part of an INVITE-initiated dialog and the phone can associate them with an existing phone call.
Page 134: Static Dns Cache
Configuration File Examples Polycom recommends that you create another file with your organization’s modifications. If you must change any Polycom templates, back them up first. For more information, refer to the “Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” white paper at http://www.polycom.com/global/documents/support/technical/products/voice/white_...
Page 135 Configuring Your System Example 1 This example shows how to configure static DNS cache using A records IP addresses in SIP server address fields. When the static DNS cache is not used, the sip.cfg configuration would look as follows: reg.1.address="1001" reg.1.server.1.address="172.23.0.140"...
Page 136 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family reg.1.server.2.port="5075" reg.1.server.2.transport="UDPOnly" When the static DNS cache is used, the sip.cfg configuration would look as follows: reg.1.address="1002" reg.1.server.1.address="sipserver.example.com" reg.1.server.1.port="" reg.1.server.1.transport="UDPOnly" reg.1.server.2.address="" reg.1.server.2.port="" reg.1.server.2.transport="" dns.cache.SRV.1.name="_sip._udp.sipserver.example.com " dns.cache.SRV.1.ttl= "3600" dns.cache.SRV.1.priority="1" dns.cache.SRV.1.weight="1"...
Page 137: Display Of Warnings From Sip Headers
Configuring Your System reg.1.server.1.address="sipserver.example.com" reg.1.server.1.port="" reg.1.server.1.transport="" reg.1.server.2.address="" reg.1.server.2.port="" reg.1.server.2.transport="" dns.cache.NAPTR.1.name="sipserver.example.com" dns.cache.NAPTR.1.ttl= "3600" dns.cache.NAPTR.1.order="1" dns.cache.NAPTR.1.preference="1" dns.cache.NAPTR.1.flag="s" dns.cache.NAPTR.1.service=" SIP+D2U" dns.cache.NAPTR.1.regexp="" dns.cache.NAPTR.1.replacement="_sip._udp.sipserver.example.com" dns.cache.SRV.1.name="_sip._udp.sipserver.example.com " dns.cache.SRV.1.ttl= "3600" dns.cache.SRV.1.priority="1" dns.cache.SRV.1.weight="1" dns.cache.SRV.1.port="5075" dns.cache.SRV.1.target="primary.sipserver.example.com" dns.cache.SRV.2.name="_sip._udp.sipserver.example.com " dns.cache.SRV.2.ttl= "3600" dns.cache.SRV.2.priority="2" dns.cache.SRV.2.weight="1" dns.cache.SRV.2.port="5075" dns.cache.SRV.2.target="secondary.sipserver.example.com dns.cache.A.1.name="primary.sipserver.example.com" dns.cache.A.1.ttl="3600" dns.cache.A.1.address="172.23.0.140" dns.cache.A.2.name="secondary.sipserver.example.com" dns.cache.A.2.ttl="3600" dns.cache.A.2.address="172.23.0.150"...
Page 138: Quick Setup Of Soundpoint Ip / Soundstation Ip / Vvx Phones
(or through the phone’s menu). For details on how to configure SoundPoint IP, SoundStation IP, and VVX phones for quick setup, refer to “Technical Bulletin 45460: Using Quick Setup with SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html...
Page 139: Setting Up Audio Features
Configuring Your System Configuration changes can be performed centrally at the boot server: Central Configuration file: Turn this feature on or off . sip.cfg (boot server) • For more information, refer to Provisioning <prov/> on page A-114. Setting Up Audio Features Proprietary state-of-the-art digital signal processing (DSP) technology is used to provide an excellent audio experience.
Page 140: Jitter Buffer And Packet Error Concealment
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Jitter Buffer and Packet Error Concealment The phone employs a high-performance jitter buffer and packet error concealment system designed to mitigate packet inter-arrival jitter and out-of-order or lost (lost or excessively delayed by the network) packets. The jitter buffer is adaptive and configurable for different network environments.
Page 141: Dtmf Tone Generation
Configuring Your System DTMF Tone Generation The phone generates dual tone multi-frequency (DTMF) tones in response to user dialing on the dial pad. These tones are transmitted in the real-time transport protocol (RTP) streams of connected calls. The phone can encode the DTMF tones using the active voice codec or using RFC 2833 compatible encoding.
Page 142: Audio Codecs
Background Noise Suppression <ns/> on page A-56. Audio Codecs The following table shows which audio codecs are support by each of the SoundPoint IP, SoundStation IP, and Polycom VVX phones: Phone Supported Audio Codecs SoundPoint IP 430 G.711μ-law, G.711a-law, G.729AB SoundPoint IP 320/321/330/331 G.711μ-law, G.711a-law, G.729AB, iLBC...
Page 143: Background Noise Suppression
Configuring Your System Effective Sample audio Algorithm MIME Type Ref. Bit Rate Rate Frame Size bandwidth Lin16 L16/8000 RFC 1890 128 Kbps 8 Ksps 10ms 3.5 KHz L16/16000 256 Kbps 16 Ksps 7 KHz L16/32000 512 Kbps 32 Ksps 14 KHz L16/44100 705.6 Kbps 44.1 Ksps...
Page 144: Comfort Noise Fill
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family There are no related configuration changes. Comfort Noise Fill Comfort noise fill is designed to help provide a consistent noise level to the remote user of a hands-free call. Fluctuations in perceived background noise levels are an undesirable side effect of the non-linear component of most AEC systems.
Page 145: Voice Quality Monitoring
3-2. Voice Quality Monitoring This feature requires a license key for activation except for the Polycom VVX 1500. Note Using this feature may require purchase of a license key or activation by Polycom channels. For more information, contact your Certified Polycom Reseller.
Page 146: Dynamic Noise Reduction
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family The RTCP XR packets are compliant with RFC 3611 - RTP Control Extended Reports (RTCP XR). The packets are sent to a report collector as specified in draft RFC draft-ietf_sipping_rtcp-summary-02. Three types of quality reports can be enabled: •...
Page 147: Setting Up Video Features
H.323 Protocol Video Transmission By default, at the start of a video call, the Polycom VVX 1500 phone transmits an RTP encapsulated video stream with images captured from the local camera. Users can stop and start video transmission by pressing the Video key, and then selecting the appropriate soft key.
Page 148: Video Codecs
Mode, and Local Camera View. The user can set the individual camera settings from the menu through Settings > Basic > Video > Camera Settings. Video Codecs The following table summarizes the Polycom VVX 1500 phone’s video codec support: Effective Frame...
Page 149: H.323 Protocol
Configuring Your System H.323 Protocol This feature requires a license key for activation on the Polycom VVX 1500. Using Note this feature may require purchase of a license key or activation by Polycom channels. For more information, contact your Certified Polycom Reseller.
Page 150 SW 9.0.5.1 Polycom V500™ SIP/ISDN/H.323 SW 9.0.5.1 Refer to the Release Notes for the latest list of supported Polycom Note endpoints/bridges/call servers (or gatekeepers)/media servers and any supported third party products. Any issues (and possible workarounds) with any of the above-mentioned products are also documented in the Release Notes.
Page 151 Configuring Your System Configuration File Changes Configuration changes can be performed centrally at the provisioning server: Central Configuration file: Specify H.323 protocol, server, gatekeeper, and DTMF signaling sip.cfg parameters. (provisioning server) • For more information, refer to Protocol <voIpProt/> on page A-7. Specify call routing parameters.
Page 152 Calls made using H.323 cannot be forwarded or transferred. — The Transfer and Forward soft keys are not displayed during an H.323 call on a Polycom VVX 1500 phone. The Forward soft key is not displayed on the idle display of a Polycom VVX 1500 phone if the primary line is an H.323 line.
Page 153 Configuring Your System The following example phone1.cfg configuration file shows the relevant parameters: • To set to configure one SIP line, one H.323 line, and a dual protocol line—both SIP and H.323 can be used. • To set the preferred protocol for off-hook calls on the third (dual protocol) line to SIP 4 - 91...
Page 154: Setting Up Security Features
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Setting Up Security Features This section provides information for making configuration changes for the following security-related features: • Local User and Administrator Privilege Levels • Custom Certificates • Incoming Signaling Validation •...
Page 155: Custom Certificates
Note For more information on using custom certificates, refer to “Technical Bulletin 17877: Using Custom Certificates With SoundPoint IP Phones” at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html Configuration changes can be performed locally: Local...
Page 156 Polycom phones in certain deployment scenarios (for example, if three-way local conferencing is required). When using SRTP with Polycom VVX 1500 phone, limit the video bandwidth on the Note Polycom VVX 1500 to 384kbps; otherwise you will experience performance issues.
Page 157: Configuration File Encryption
1500 Phones“at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html This X.509 digital certificate is ‘signed’ by the Polycom Root CA and may be used for a server to authenticate the phone when initiating Transport Layer Security (TLS) based communications such as those used for HTTPS provisioning and TLS SIP signaling encryption.
Page 158 The following is an example of a Polycom device certificate (if opened with the Microsoft Internet Explorer 7 or Firefox 3.5 browser on a computer running Microsoft XP Service Pack 3): The device certificate and associated private key are stored on the phone in its non-volatile memory as part of the manufacturing process.
Page 159: Mutual Tls Authentication
This feature requires that the phone being used has a Polycom factory-installed device certificate. Refer to the previous section, Digital Certificates.
Page 160: Configuring Soundpoint Ip / Soundstation Ip / Vvx Phones Locally
The location of the Certificate Revocation List (CRL)—a list of all expired certificates signed by the Polycom Root CA—is part of the Polycom Root CA digital certificate. If Mutual TLS is enabled, the Polycom Root CA must be downloaded onto the HTTPS server.
Page 161 Menu Access To unlock these menus, enter the user or administrator passwords. The administrator password can be used anywhere that the user password is used. (Polycom recommends that you change the administrative password from the default value.) Factory default passwords are:...
Page 162 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 4 - 100...
Page 163: Troubleshooting Your Soundpoint Ip / Soundstation Ip / Vvx Phones
• Upgrading Review the latest Release Notes for the SIP application for known problems and possible workarounds. For the latest Release Notes and the latest version of this Administrator’s Guide, go to Polycom Technical Support at http://www.polycom.com/support/voice/. 5 - 1...
Page 164: Error Messages
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family If a problem is not listed in this chapter nor described in the latest Release Notes, contact your Certified Polycom Reseller for support. Error Messages There are several different error messages that can be displayed on the phone when it is booting.
Page 165: Sip Application Error Messages
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Error, application is not present! There is no application stored in flash memory and the phone cannot boot. A compatible SIP application must be downloaded into the phone using one of the supported provisioning protocols.
Page 166: Status Menu
(outline). Once the phone is registered, the icon shown (solid). On the SoundStation IP 7000, the icons are On the Polycom VVX 1500, the icons are Flashing Time If the phone has not been able to contact the SNTP server or if one has not been configured, the date/time display will flash until this is fixed.
Page 167: Log Files
DSP events. Logging levels are adjusted in the configuration files or via the web interface. You should not modify the default logging levels unless directed to by Polycom Technical Support. Inappropriate logging levels can cause performance issues on the phone.
Page 168 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family The parameters for log level settings are found in the sip.cfg configuration file. They are log.level.change.module_name. Log levels range from 1 to 6 (1 for the most detailed logging, 6 for critical errors only). There are currently 27 different log types that can be adjusted to assist with the investigation of different problems.
Page 169 Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones The following figure shows an example of a configuration file and the resulting log file. Manual Log Upload If you want to look at the log files without having to wait for the phone to upload them (which could take as long as 24 hours or more), initiate an upload by pressing correct combination of keys on the phone.
Page 170: Reading A Boot Log
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Reading a Boot Log The following figure shows a portion of a boot log file: Boot Failure Messages The following figure shows a number of boot failure messages: 5 - 8...
Page 171: Reading An Application Log
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Reading an Application Log The following figure shows portions of an application log file: 5 - 9...
Page 172: Reading A Syslog
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Reading a Syslog The following shows a portion of a syslog log file—the messages look identical to the normal log with the addition of a timestamp and IP address: Testing Phone Hardware To obtain more detailed troubleshooting information, you can access certain menus on the SoundPoint IP and SoundStation IP phone that test the phone...
Page 173: Power And Startup
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP / Do one of the following: SoundStation IP / VVX family SIP • Verify that no lights appear on the unit phone has no power.
Page 174: Controls
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following: IP / SoundStation IP / VVX family •...
Page 175: Access To Screens And Systems
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Access to Screens and Systems Symptom Problem Corrective Action There is no response from The SoundPoint IP / Do one of the following: feature key presses. SoundStation IP / VVX family SIP •...
Page 176: Calling
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following: the SoundPoint IP family SIP • Check that the display is illuminated. phone.
Page 177: Displays
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following: the SoundPoint IP family SIP The display is incorrect. • Check that the display is illuminated.
Page 178: Audio
Troubleshooting Audio and Echo Issues • Echo on external calls ® on SoundPoint IP Phones” at through a gateway. http://www.polycom.com/usa/en/support/v • Internal calls (no gateway), oice/soundpoint_ip/VoIP_Technical_Bullet handsfree echo. ins_pub.html • Internal calls (no gateway), handset to handset echo.
Page 179: Upgrading
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones Upgrading Symptom Problem Corrective Action SoundPoint IP 300, 301, 500, New features are not supported The attempt to load the new application 501, 600, and/or 601 and/or on the SoundPoint IP 300, 301, will fail since there is no SoundStation IP 4000 behave 500, 501, 600, and 601 and...
Page 180 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 5 - 18...
Page 181 Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Session Initiation Protocol (SIP) application. It is a reference for all parameters that are configurable when using the centralized provisioning installation model. This appendix contains information on: •...
Page 182: Master Configuration Files
If a phone does not find its own <Ethernet address>.cfg file, it will use this one, and establish a baseline configuration. This file is part of the standard Polycom distribution of configuration files. It should be used as the template for the <Ethernet address>.cfg files.
Page 183 Configuration Files   <APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="phone1.cfg, sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY=""> <APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_212.ld" CONFIG_FILES_SPIP300="phone1_212.cfg, sip_212.cfg"/> <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_212.ld" CONFIG_FILES_SPIP500="phone1_212.cfg, sip_212.cfg"/> <APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_313.ld" CONFIG_FILES_SPIP301="phone1_313.cfg, sip_313.cfg"/> <APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_313.ld" CONFIG_FILES_SPIP501="phone1_313.cfg, sip_313.cfg"/> <APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_313.ld"...
Page 184 This provides a convenient means of overriding the behavior of one or more phones without changing the baseline configuration files for an entire system. For more information, refer to the “Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” white paper at http://www.polycom.com/global/documents/support/technical/products/voice/white_ paper_configuration_file_management_on_soundpoint_ip_phones.pdf...
Page 185: Application Configuration
An example is below: <?xml version=”1.0” standalone=”yes”?>   ...
Page 186: Protocol
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Polycom recommends that you create another file with your organization’s modifications. If you must change any Polycom templates, back them up first. For more information, refer to the“Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones”...

Page 187 Configuration Files • Request <request/> • Feature <feature/> • Resource <res/> • Microbrowser <mb/> • Applications <apps/> • Peer Networking <pnet/> • DNS Cache <dns/> • Soft Keys <softkey/> • LCD Power Saving <powerSaving/> Protocol <voIpProt/> This attribute includes: • Server <server/>...
Page 188 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Server <server/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voIpProt.server.dhcp.available 0 or 1 If set to 1, check with the DHCP server for SIP server IP address.
Page 189 Configuration Files Permitted Attribute Values Default Interpretation voIpProt.server.x.address dotted-deci Null IP address or host name and port of a SIP mal IP server that accepts registrations. Multiple address or servers can be listed starting with x=1, 2, ... host name for fault tolerance.
Page 190 Registration <reg/>on page A-134. For more information, refer to “Technical Bulletin 5844: SIP Server Fallback Enhancements on SoundPoint IP Phones“ at http://www.polycom.com/usa/en/support/voic e/soundpoint_ip/VoIP_Technical_Bulletins_p ub.html voIpProt.server.x.retryTimeOut Null or If set to 0 or Null, use standard RFC 3261 non-negativ signaling retry behavior.
Page 191 Configuration Files Permitted Attribute Values Default Interpretation voIpProt.server.H323.x.address dotted-deci Null Address of the H.323 gatekeeper. mal IP Note: Only one H.323 gatekeeper per phone address or is supported; if more than one is configured, host name only the first is used. voIpProt.server.H323.x.port 0, Null, 1 to Null...
Page 192 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation voIpProt.SIP.useSendonlyHold 0 or 1 If set to 1, the phone will send a reinvite with a stream mode attribute of “sendonly” when a call is put on hold.
Page 193 Configuration Files Permitted Attribute Values Default Interpretation voIpProt.SIP. 0 or 1 If set to 1, a transfer can be completed during allowTransferOnProceeding the proceeding state of a consultation call. If set to 0, a transfer is not allowed during the proceeding state of a consultation call.
Page 194 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation voIpProt.SIP.authOptimizedInFailover If set to 1, when failover occurs, the first new SIP request is sent to the server that sent the proxy authentication request. If set to 0, when failover occurs, the first new SIP request is sent to the server with the highest priority in the server list.
Page 195 Configuration Files Permitted Attribute Values Default Interpretation voIpProt.SIP.header.warning.codes. comma Null A list of accepted warning codes. accept separated If set to Null, all codes are accepted. Only list codes between 300 and 399 are supported. For example, if you want to accept only codes 325 to 330: voIpProt.SIP.header.warning.codes.acc ept = 325,326,327,328,329,330...
Page 196 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation voIpProt.SIP.strictReplacesHeader 0 or 1 Null This parameter applies only to directed call pick-up attempts initiated against monitored BLF resources. If set to 1 or Null, the phone requires call-id,to-tag, and from-tag to perform a directed call-pickup when call.directedCallPickupMethod is configured...
Page 197 If set to 0, it is disabled. Note: If a H.323 call from a Polycom VVX 1500 selects a lower-quality codec (H.261) but the called device also support H.264, this parameter should be enabled to resolve the situation.
Page 198 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Outbound Proxy <outboundProxy/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voIpProt.SIP.outboundProxy.address dotted-deci Null IP address or host name and port of a SIP mal IP server to which the phone shall send all address or...
Page 199 Configuration Files Alert Information <alertInfo/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voIpProt.SIP.alertInfo.x.value string to Null Alert-Info fields from INVITE requests will be compare compared against as many of these against the parameters as are specified (x=1, 2, ..., N) value of and if a match is found, the behavior Alert-Info...
Page 200 “SUBSCRIBE” or “NOTIFY”. If set to Null, all events will be validated. voIpProt.SIP.requestValidation. A valid string Polycom Determines string used for Realm. digest.realm SPIP Special Events <specialEvent/> This configuration attribute is defined as follows:...
Page 201 Configuration Files Dialog <dialog/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voIpProt.SIP.dialog.useSDP 0 or 1 If set to 0, new dialog event package draft is used (no SDP in dialog body). If set to 1, for backwards compatibility, use this setting to send SDP in dialog body.
Page 202 If set to 1 or Null, validation of the SIP header validate.uriScheme URI scheme is enabled. If set to 0, validation is disabled. H.323 <H323/> At this time, this attribute is used with the Polycom VVX 1500 phone only. Note This configuration attribute is defined as follows: Permitted Attribute...
Page 203: Dial Plan
Configuration Files Permitted Attribute Values Default Interpretation voIpProt.H323.dtmfViaSignaling. 0 or 1 If set to 1, the phone will support H.245 H245alphanumericMode signaling channel alphanumeric mode DTMF transmission. Note: If both alphanumeric and signal mode are enabled, the phone will give preference to sending DTMF in alphanumeric mode where there is the possibility of sending in both modes.
Page 204 0 or 1 A flag to determine if the dial plan applies to for calls made through the Polycom HDX or SoundStructure systems. If set to 1, the dial plan applies. If set to 0 or Null, the dial plan does not apply.
Page 205 SIP protocol, whereas all four digit numbers starting with 33 are placed using the H.323 protocol. Only Polycom VVX 1500 phones will match the “H”. It is ignored by all other phones Note and the user will need to press the Send soft key to complete dialing. For example, if the digit map is “33xxH”, the result is as follows:...
Page 206 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • If a digit map does not comply, it is not included in the digit plan as a valid one. That is, no matching is done against it. •...
Page 207: Localization
Configuration Files • Emergency <emergency/> Server <server/> This configuration attribute is defined as follows: Attribute Permitted Values Default Interpretation dialplan.routing.server.x. dotted-decimal IP address Null IP address or host name and port of address or host name a SIP server that will be used for routing calls.

Page 208 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Multilingual <ml/> The multilingual feature is based on string dictionary files downloaded from the provisioning server. These files are encoded in standalone XML format. Several eastern European and Asian languages are included with the distribution.
Page 209 Configuration Files Attribute Permitted Values Interpretation lcl.ml.lang.clock.x.longFormat 0 or 1 If attribute present, overrides lcl.datetime.date.longFormat. If 1, display the day and month in long format (Friday/November), otherwise use abbreviations (Fri/Nov). lcl.ml.lang.clock.x.dateTop 0 or 1 If attribute present, overrides lcl.datetime.date.dateTop. If 1, display date above time, otherwise display time above date.
Page 210 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 4. Add a lcl.ml.lang.clock.menu.x attribute to the configuration file. 5. Add lcl.ml.lang.clock.x.24HourClock, lcl.ml.lang.clock.x.format, lcl.ml.lang.clock.x.longFormat and lcl.ml.lang.clock.x.dateTop attributes and set them according to the regional preferences. 6. (Optional) Set lcl.ml.lang to be the new language_region string. Basic character support includes the following Unicode character ranges Name...
Page 211: User Preferences
Configuration Files Date and Time <datetime/> This configuration attribute is defined as follows: Permitted Attribute Values Interpretation lcl.datetime.time.24HourClock If set to 1, display time in 24-hour clock mode rather than a.m./p.m. lcl.datetime.date.format string which Controls format of date string. includes ‘D’, ‘d’ D = day of week and ‘M’...

Page 212 2 dB > 10 kHz. up.audioSetup.auxInput 0 - Other Null Auxiliary audio input. Input, If set to Null, default value is 2. 1 - Polycom Wireless Mic, 2 - off up.audioSetup.auxOutput 0 - Other Null Auxiliary audio output. Input, If set to Null, default value is 2.
Page 213 The user must choose between SIP and H.323 to place a call. Note: This parameter is supported on the Polycom VVX 1500 only. A - 33...
Page 214: Tones
If set to 0, a routing confirmation dialog is presented with a choice for each possible routing. Note: This parameter is supported on the Polycom VVX 1500 only. up.callTypePromptPref 0 or 1 A flag to determine which interface is used to place calls.

Page 215 Configuration Files Dual Tone Multi-Frequency <DTMF/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation tone.dtmf.level -33 to -3 Level of the high frequency component of the DTMF digit measured in dBm0; the low frequency tone will be two dB lower. tone.dtmf.onTime positive When a sequence of DTMF tones is...
Page 216 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation tone.dtmf.viaRtp 0 or 1 If set to 1, encode DTMF in the active RTP stream, otherwise, DTMF may be encoded within the signaling protocol only when the protocol offers the option.
Page 217: Sampled Audio For Sound Effects
Configuration Files In the following table, x is the chord-set number and cat is one of callProg, ringer, or misc. Permitted Attribute Values Interpretation tone.chord.cat.x.freq.y 0-1600 Frequency for this component in Hertz; up to four chord-set components can be specified (y=1, 2, 3, 4). tone.chord.cat.x.level.y -57 to 3 Level of this component in dBm0.

Page 218: Sound Effects
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family In the following table, x is the sampled audio file number. Attribute Permitted Values Interpretation saf.x Null OR valid path name If Null, the phone will use a built-in file. OR an RFC If set to a path name, the phone will attempt to download this file 1738-compliant URL to a...

Page 219 Configuration Files This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation se.stutterOnVoiceMail 0 or 1 If set to 1, stuttered dial tone is used in place of normal dial tone to indicate that one or more messages (voice mail) are waiting at the message center.
Page 220 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Note Currently, patterns that use the sampled instruction are limited to the following format: sampled followed by optional silence and optional branch back to the beginning. In the following table, x is the pattern number, y is the instruction number. Both x and y need to be sequential.
Page 221 Configuration Files Call progress pattern number Use within phone alternate call waiting tone (distinctive) confirmation tone howler tone (off-hook warning) record warning message waiting tone alerting intercom announcement tone barge-in tone secondary dial tone Ringer Patterns The following table maps ringer pattern numbers to their default descriptions. Ringer pattern number Default description Silent Ring...
Page 222 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Ringer pattern number Default description Sampled audio file 6 Sampled audio file 7 Sampled audio file 8 Sampled audio file 9 Sampled audio file 10 Note Silent Ring will only provide a visual indication of an incoming call, but no audio indication.
Page 223 Configuration Files Ring type <rt/> Ring type is used to define a simple class of ring to be applied based on some credentials that are usually carried within the network protocol. The ring class includes attributes such as call-waiting and ringer index, if appropriate. The ring class can use one of four types of ring that are defined as follows: ring Play a specified ring pattern or call waiting indication.
Page 224: Voice Settings
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Note Modification of se.rt.modification.enabled and se.rt.x.name parameters through the user interface will be implemented in a future release. Voice Settings <voice/> This configuration attribute is defined as follows: Permitted Attribute Values...

Page 225 Configuration Files Codec Preferences <codecPref/> Permitted Attribute Values Default Interpretation voice.codecPref.G711Mu Null, 1-3 Specifies the codec preferences for SoundPoint IP 32x/33x, and 430 phones. voice.codecPref.G711A 1 = highest 3 = lowest voice.codecPref.G729AB Null = do not use voice.codecPref.iLBC.13_33kbps Null Give each codec a unique priority, this will dictate the order used in SDP negotiations.
Page 226 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation voice.codecPref.IP_6000.G711Mu Null, 1-13 Specifies the codec preferences for the SoundStation IP 6000 phone. voice.codecPref.IP_6000.G711A Interpretation as above. voice.codecPref.IP_6000.G722 voice.codecPref.IP_6000.G7221.16kbps Null voice.codecPref.IP_6000.G7221.24kbps Null voice.codecPref.IP_6000.G7221.32kbps voice.codecPref.IP_6000.G729AB voice.codecPref.IP_6000.G7221C.
Page 227 Configuration Files Permitted Attribute Values Default Interpretation voice.codecPref.IP_7000.G711Mu Null, 1-16 Specifies the codec preferences for the SoundStation IP 7000 phone. voice.codecPref.IP_7000.G711A Interpretation as above. voice.codecPref.IP_7000.G722 voice.codecPref.IP_7000.G7221.16kbps Null voice.codecPref.IP_7000.G7221.24kbps Null voice.codecPref.IP_7000.G7221.32kbps voice.codecPref.IP_7000.G7221C. Null 24kbps voice.codecPref.IP_7000.G7221C. Null 32kbps voice.codecPref.IP_7000.G7221C. 48kbps voice.codecPref.IP_7000.G729AB voice.codecPref.IP_7000.Lin16.16ksps Null voice.codecPref.IP_7000.Lin16.32ksps Null...
Page 228 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation voice.codecPref.VVX_1500.G711Mu Null, 1-16 Specifies the audio codec preferences for the Polycom VVX 1500 phone. voice.codecPref.VVX_1500.G711A Interpretation as above. voice.codecPref.VVX_1500. Null G719.32kbps voice.codecPref.VVX_1500. Null G719.48kbps voice.codecPref.VVX_1500.
Page 229 Configuration Files Permitted Attribute Values Default Interpretation voice.codecPref.VVX_1500. Null Siren14.48kbps voice.codecPref.iLBC.VVX_1500. Null 13_33kbps voice.codecPref.iLBC.VVX_1500. Null 15_2kbps Note Codecs with a default of Null are available for test purposes only and are not expected to be used in your deployment. Codec Profiles <audioProfile/> The following profile attributes can be adjusted for each of the five supported codecs.
Page 230 0 or 1 Gains <gain/> The default gain settings have been carefully adjusted to comply with the TIA-810-A digital telephony standard. Polycom recommends that you do not change these values. Attribute Default voice.gain.rx.analog.handset voice.gain.rx.analog.handset.VVX_1500 voice.gain.rx.analog.headset voice.gain.rx.analog.headset.VVX_1500...
Page 231 Configuration Files Attribute Default voice.gain.rx.analog.chassis.IP_330 voice.gain.rx.analog.chassis.IP_430 voice.gain.rx.analog.chassis.IP_450 voice.gain.rx.analog.chassis.IP_650 voice.gain.rx.analog.chassis.IP_6000 voice.gain.rx.analog.chassis.IP_7000 voice.gain.rx.analog.chassis.VVX_1500 voice.gain.rx.analog.ringer voice.gain.rx.analog.ringer.IP_330 voice.gain.rx.analog.ringer.IP_430 voice.gain.rx.analog.ringer.IP_450 voice.gain.rx.analog.ringer.IP_650 voice.gain.rx.analog.ringer.IP_6000 voice.gain.rx.analog.ringer.IP_7000 voice.gain.rx.analog.ringer.VVX_1500 voice.gain.rx.digital.handset voice.gain.rx.digital.headset voice.gain.rx.digital.chassis voice.gain.rx.digital.chassis.IP_450 voice.gain.rx.digital.chassis.IP_6000 voice.gain.rx.digital.chassis.IP_7000 voice.gain.rx.digital.chassis.VVX_1500 voice.gain.rx.digital.ringer voice.gain.rx.digital.ringer.IP_330 voice.gain.rx.digital.ringer.IP_430 voice.gain.rx.digital.ringer.IP_450 voice.gain.rx.digital.ringer.IP_650 voice.gain.rx.digital.ringer.IP_6000 voice.gain.rx.digital.ringer.IP_7000 voice.gain.rx.digital.ringer.VVX_1500 A - 51...
Page 232 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Attribute Default voice.gain.rx.analog.handset.sidetone voice.gain.rx.analog.handset.sidetone.VVX_1500 voice.gain.rx.analog.headset.sidetone voice.gain.rx.analog.headset.sidetone.VVX_1500 voice.gain.tx.analog.handset voice.gain.tx.analog.handset.VVX_1500 voice.gain.tx.analog.headset voice.gain.tx.analog.headset.VVX_1500 voice.gain.tx.analog.chassis voice.gain.tx.analog.chassis.IP_330 voice.gain.tx.analog.chassis.IP_430 voice.gain.tx.analog.chassis.IP_450 voice.gain.tx.analog.chassis.IP_650 voice.gain.tx.analog.chassis.IP_6000 voice.gain.tx.analog.chassis.IP_7000 voice.gain.tx.analog.chassis.VVX_1500 voice.gain.tx.digital.handset voice.gain.tx.digital.handset.IP_330 voice.gain.tx.digital.handset.IP_430 voice.gain.tx.digital.handset.IP_450 voice.gain.tx.digital.handset.IP_650 voice.gain.tx.digital.handset.VVX_1500 voice.gain.tx.digital.headset voice.gain.tx.digital.headset.IP_330 voice.gain.tx.digital.headset.IP_430 voice.gain.tx.digital.headset.IP_450 voice.gain.tx.digital.headset.IP_650 voice.gain.tx.digital.headset.VVX_1500 voice.gain.tx.digital.chassis...
Page 233 Configuration Files Attribute Default voice.gain.tx.digital.chassis.IP_430 voice.gain.tx.digital.chassis.IP_450 voice.gain.tx.digital.chassis.IP_650 voice.gain.tx.digital.chassis.IP_6000 voice.gain.tx.digital.chassis.IP_7000 voice.gain.tx.digital.chassis.VVX_1500 voice.gain.tx.analog.preamp.handset voice.gain.tx.analog.preamp.headset voice.gain.tx.analog.preamp.chassis voice.gain.tx.analog.preamp.chassis.IP_601 voice.handset.rxag.adjust.IP_330 voice.handset.rxag.adjust.IP_430 voice.handset.rxag.adjust.IP_450 voice.handset.rxag.adjust.IP_650 voice.handset.txag.adjust.IP_330 voice.handset.txag.adjust.IP_430 voice.handset.txag.adjust.IP_450 voice.handset.txag.adjust.IP_650 voice.handset.sidetone.adjust.IP_330 voice.handset.sidetone.adjust.IP_430 voice.handset.sidetone.adjust.IP_450 voice.handset.sidetone.adjust.IP_650 voice.headset.rxag.adjust.IP_330 voice.headset.rxag.adjust.IP_430 voice.headset.rxag.adjust.IP_450 voice.headset.rxag.adjust.IP_650 voice.headset.txag.adjust.IP_330 voice.headset.txag.adjust.IP_430 voice.headset.txag.adjust.IP_450 voice.headset.txag.adjust.IP_650 A - 53...
Page 234 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Attribute Default voice.headset.sidetone.adjust.IP_330 voice.headset.sidetone.adjust.IP_430 voice.headset.sidetone.adjust.IP_450 voice.headset.sidetone.adjust.IP_650 Acoustic Echo Cancellation <aec/> These settings control the performance of the speakerphone acoustic echo canceller. Polycom recommends that you do not change these values. Attribute Default voice.aec.hs.enable voice.aec.hs.lowFreqCutOff voice.aec.hs.highFreqCutOff 7000 voice.aec.hs.erlTab_0_300 voice.aec.hs.erlTab_300_600 voice.aec.hs.erlTab_600_1500 voice.aec.hs.erlTab_1500_3500...
Page 235 AEC is also enabled. Normally, AES should be used whenever AEC is used for handsfree or handset and both are enabled by default for those terminations These settings control the performance of the speakerphone acoustic echo suppressor. Polycom recommends that you do not change these values. Attribute Default voice.aes.hs.enable voice.aes.hs.duplexBalance...
Page 236 Background Noise Suppression <ns/> These settings control the performance of the transmit background noise suppression feature. Polycom recommends that you do not change these values. Attribute Default voice.ns.hs.enable voice.ns.hs.signalAttn voice.ns.hs.silenceAttn voice.ns.hd.enable voice.ns.hd.signalAttn voice.ns.hd.silenceAttn voice.ns.hf.enable voice.ns.hf.signalAttn...
Page 237 Automatic Gain Control <agc/> These settings control the performance of the transmit automatic gain control feature. Note Automatic Gain Control will be implemented in a future release. Polycom recommends that you do not change these values. Attribute Default voice.agc.hs.enable voice.agc.hd.enable voice.agc.hf.enable...
Page 238 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Attribute Default voice.rxEq.hs.IP_330.postFilter.enable voice.rxEq.hs.IP_430.postFilter.enable voice.rxEq.hs.IP_450.postFilter.enable voice.rxEq.hs.IP_650.postFilter.enable voice.rxEq.hs.VVX_1500.postFilter.enable voice.rxEq.hd.IP_330.preFilter.enable voice.rxEq.hd.IP_430.preFilter.enable voice.rxEq.hd.IP_450.preFilter.enable voice.rxEq.hd.IP_650.preFilter.enable voice.rxEq.hd.VVX_1500.preFilter.enable voice.rxEq.hd.IP_330.postFilter.enable voice.rxEq.hd.IP_430.postFilter.enable voice.rxEq.hd.IP_450.postFilter.enable voice.rxEq.hd.IP_650.postFilter.enable voice.rxEq.hd.VVX_1500.postFilter.enable voice.rxEq.hf.IP_330.preFilter.enable voice.rxEq.hf.IP_430.preFilter.enable voice.rxEq.hf.IP_450.preFilter.enable voice.rxEq.hf.IP_650.preFilter.enable voice.rxEq.hf.IP_6000.preFilter.enable voice.rxEq.hf.IP_7000.preFilter.enable voice.rxEq.hf.VVX_1500.preFilter.enable voice.rxEq.hf.IP_330.postFilter.enable voice.rxEq.hf.IP_430.postFilter.enable voice.rxEq.hf.IP_450.postFilter.enable voice.rxEq.hf.IP_650.postFilter.enable voice.rxEq.hf.IP_6000.postFilter.enable voice.rxEq.hf.IP_7000.postFilter.enable voice.rxEq.hf.VVX_1500.postFilter.enable...
Page 239 Configuration Files Transmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. Polycom recommends that you do not change these values. Attribute Default voice.txEq.hs.IP_330.preFilter.enable voice.txEq.hs.IP_430.preFilter.enable voice.txEq.hs.IP_450.preFilter.enable voice.txEq.hs.IP_650.preFilter.enable voice.txEq.hs.VVX_1500.preFilter.enable voice.txEq.hs.IP_330.postFilter.enable voice.txEq.hs.IP_430.postFilter.enable voice.txEq.hs.IP_450.postFilter.enable voice.txEq.hs.IP_650.postFilter.enable voice.txEq.hs.VVX_1500.postFilter.enable voice.txEq.hd.IP_330.preFilter.enable voice.txEq.hd.IP_430.preFilter.enable voice.txEq.hd.IP_450.preFilter.enable voice.txEq.hd.IP_650.preFilter.enable...
Page 240 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Attribute Default voice.txEq.hf.IP_6000.preFilter.enable voice.txEq.hf.IP_7000.preFilter.enable voice.txEq.hf.VVX_1500.preFilter.enable voice.txEq.hf.IP_330.postFilter.enable voice.txEq.hf.IP_430.postFilter.enable voice.txEq.hf.IP_450.postFilter.enable voice.txEq.hf.IP_650.postFilter.enable voice.txEq.hf.IP_6000.postFilter.enable voice.txEq.hf.IP_7000.postFilter.enable voice.txEq.hf.VVX_1500.postFilter.enable Voice Activity Detection <vad/> These settings control the performance of the voice activity detection (silence suppression) feature. Permitted Attribute Values...
Page 241 Configuration Files Quality Monitoring <quality monitoring/> This attribute includes: • Central Report Collector <collector/> • Alert Reports <alert/> • Server <server/> • RTCP-XR <rtcpxr/> Central Report Collector <collector/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voice.qualityMonitoring.collector.enable.
Page 242 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Alert Reports <alert/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voice.qualityMonitoring.collector. Null, 15 to 40 Null Threshold value of listening MOS alert.moslq.threshold.warning score (MOS-LQ) that causes phone to send a warning alert quality report.
Page 243 Configuration Files Server <server/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation voice.qualityMonitoring.collector.server.x. Dotted-decima Null IP address or host name and port of address l IP address or a SIP server (report collector) that host name accepts voice quality reports contained in SIP PUBLISH messages.
Page 244: Video Settings
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Video Settings <video/> This attribute is only supported for use on the Polycom VVX 1500. Note These configuration attributes are defined as follows: Permitted Attribute Values Default Interpretation video.enable...

Page 245 If set to 0 or Null, video calls only use the full screen layout if it is selected by the user. video.forceRtcpVideoCodec 0 or 1 If set to 1, force the Polycom VVX 1500 to send Control RTCP feedback messages to request fast update I-frames for all video calls.
Page 246 Attribute Values Default Interpretation video.codecPref.H261 1 to 4 Specifies the video codec preferences for the Polycom VVX 1500 phone. video.codecPref.H264 1 to 4 video.codecPref.H2631998 1 to 4 video.codecPref.H263 1 to 4 Codecs with a default of Null are available for test purposes only and are not Note expected to be used in your deployment.
Page 247 1.3 (default) The Level is a constraint set to selected key algorithm parameters, codec in different level has different ability, at this time Polycom VVX 1500 support these level (1,1b,1.1,1.2,1.3), as to detailed level definition. For more information, refer to ITU-T H.264.
Page 248 1 (default) to 32 This value is H263/90000 format parameter CIF used to signal Polycom VVX 1500 receiving capability in SDP. This value also controls the TX frame size. If set to 1, CIF is used (provided the far end supports CIF=1);...
Page 249 1 (default) to 32 This value is H263-1998/90000 format parameter CIF used to signal Polycom VVX 1500 receiving capability in SDP. This value also controls the TX frame size. If set to 1, CIF is used (provided the far end supports CIF=1);...
Page 250 Interpretation video.profile.H2631998.annexT 0 or 1 This value is H263-1998/90000 format default Null parameter ANNEXT used to signal Polycom VVX 1500 receiving capability in the SDP. video.profile.H2631998.annexK 0 or 1 (default), This value is H263-1998/90000 format 2, 3, 4 parameter ANNEXK used to signal Polycom VVX 1500 receiving capability in the SDP.
Page 251: Quality Of Service
Configuration Files Permitted Attribute Values Default Interpretation video.camera.contrast 0 to 4 Null Set contrast level. The value range is from 0 (No contrast increase) to 3 (Most contrast increase, and 4 (Noise reduction contrast). If set to Null, the value 0 is used. video.camera.sharpness 0 to 6 Null...

Page 252 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • Other <other/> RTP <RTP/> These parameters apply to RTP packets. Permitted Attribute Values Default Interpretation qos.ethernet.rtp.user_priority User-priority used for Voice RTP packets. qos.ethernet.rtp.video.user_priority User-priority used for Video RTP packets.
Page 253 Configuration Files RTP <rtp/> These parameters apply to RTP packets. Permitted Attribute Values Default Interpretation qos.ip.rtp.dscp 0 to 63 or Null This parameter allows the DSCP of EF or packets to be specified. If set to a any of value, this will override the other AF11,AF12, qos.ip.rtp…...
Page 254 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation qos.ip.rtp.video.max_reliability 0 or 1 If set to 1, set max-reliability bit in the IP TOS field of the IP header, or else don’t set it. qos.ip.rtp.video.min_cost 0 or 1 If set to 1, set min-cost bit in the IP...
Page 255: Basic Tcp/Ip
Network Monitoring <netMon/> • Time Synchronization <sntp/> • Port <port/> • Keep-Alive <keepalive/> Network Monitoring <netMon/> Polycom recommends that you do not change these values. This configuration attribute is defined as follows: Permitted Attribute Values Default tcpIpApp.netMon.enabled 0 or 1 tcpIpApp.netMon.period...

Page 256 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation tcpIpApp.sntp.address.overrideDHCP 0 or 1 These parameters determine whether configuration file parameters override DHCP parameters for the SNTP server address and Greenwich Mean Time (GMT) offset.
Page 257 Configuration Files Permitted Attribute Values Default Interpretation tcpIpApp.sntp.daylightSavings.start.date 1-31 If fixedDayEnable is set to 1, use as day of the month to start DST. If fixedDayEnable is set to 0, us the mapping: 1 = the first occurrence of a given day-of-the-week in a month, 8 = the second occurrence of a given day-of-the-week...
Page 258 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Port <port/> This attribute includes: • RTP <rtp/> RTP <rtp/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation tcpIpApp.port.rtp.filterByIp 0 or 1 If set to 1, reject RTP packets arriving from (sent from) a non-negotiated (through SDP) IP address.
Page 259: Web Server
Configuration Files Keep-Alive <keepalive/> Allowing for the configuration of TCP keep-alive on SIP TLS connections, the phone can detect a failures quickly (in minutes) and attempt to re-register with the SIP call server (or its redundant pair). This configuration attribute is defined as follows: Permitted Attribute Values...

Page 260: Call Handling Configuration
Note: Setting this parameter to 1 can allow Polycom VVX 1500 phones to make calls using the H.323 protocol even though an H.323 gatekeeper is not configured.

Page 261 Configuration Files Permitted Attribute Values Default Interpretation call.dialtoneTimeOut Null, positive Time in seconds to allow the dial tone to be integer played before dropping the call. If set to 0, the call is not dropped. If set to Null, call dropped after 60 seconds. call.lastCallReturnString string of The string sent to the server when the user...
Page 262 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation call.stickyAutoLineSeize. Null, 0, or 1 Null If call.stickyAutoLineSeize is set to 1, this onHookDialing parameter has no effect. The regular stickyAutoLineSeize behavior is followed. If call.stickyAutoLineSeize is set to 0 or Null and this parameter is set to 1, this overrides the stickyAutoLineSeize behavior for hot dial only.
Page 263 0 or 1 If set to 1, video Tx is initially disabled after a call is auto-answered. Note: This parameter is supported on the Polycom VVX 1500 only. call.autoAnswer.SIP 0 or 1 If set to 1, auto-answer is enabled for all SIP calls.
Page 264 Note: Auto-routing is used when manual routing selection features are disabled. Refer to User Preferences <up/> on page A-31. Note: This parameter is supported on the Polycom VVX 1500 only. call.autoRouting. “SIP or If set to SIP, calls are placed via SIP if available, preferredProtocol “H323”...
Page 265: Directory
Configuration Files Permitted Attribute Values Default Interpretation call.shared.oneTouchResume 0 or 1 If set to 1, when a shared line has a call on hold the remote user can press that line and resume the call. If more than one call is on hold on the line then the first one will be selected and resumed automatically.

Page 266 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Local Directory <local/> The local directory is stored in either flash memory or RAM on the phone. The local directory size is limited based on the amount of flash memory in the phone.
Page 267 Configuration Files Permitted Attribute Values Default Interpretation dir.local.volatile.8meg 0 or 1 Attribute applies only to platforms with 8 Mbytes or more of flash memory. If set to 1, use volatile storage for phone-resident copy of the directory to allow for larger size. dir.local.nonVolatile.maxSize.8meg 1 to 100 Attribute applies only to platforms...
Page 268 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation dir.corp.address dotted-decimal Null The IP address or host name of the IP address or LDAP server interface to the host name or corporate directory.
Page 269 Configuration Files Permitted Attribute Values Default Interpretation dir.corp.attribute.x.type first_name, last_name This parameter defines how the last_name, attribute is interpreted by the phone. phone_number, Entries can have multiple attributes SIP_address, of the same type. Type ‘other’ is H323_address used for display purposes only. URL, If the user saves the entry to the other...
Page 270 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation dir.corp.viewPersistence 0 or 1 If set to 0, the browse position in the data on the LDAP server and the attribute filters are reset for subsequent usage of the corporate directory.
Page 271: Presence
If set to 0 or Null, leave sorting as negotiated between client and server. If set to 1, force sorting of queries. Note: Polycom does not recommend setting dir.corp.sortCtrl to 1 as it causes excessive LDAP queries. It should be used to diagnose LDAP servers with sorting problems only.

Page 272 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family font support for Unicode ranges not already embedded. The font file must be a Microsoft .fnt file format. The font file name must follow a specific pattern as described: •...
Page 273 Configuration Files The font delimiter is important to retrieve the different scrambled .fnt blocks. This font delimiter must be placed in the “copyright” attribute of the .fnt header. If you are simply adding or changing a few fonts currently in use, multiple .fnt files are recommended since they are easier to work with individually.
Page 274: Keys
500 milliseconds (1=500ms). SoundPoint IP 32x/33x, 430, 450, 550, 560, 650, and 670, SoundStation IP 6000 and 7000, and Polycom VVX 1500 key functions can be changed from the factory defaults, although this is typically not necessary. For each key whose function you wish to change, add an XML attribute in the format described in the following table to the <keys .../>...

Page 275: Backgrounds
The backgrounds used by the SoundPoint IP 450, 550, 560, 650, and 670 and the Polycom VVX 1500 phones are defined in this section. In the following table, w=1 to 3, x=1 to 6. hiRes parameters are used by SoundPoint IP 550, 560, 650, and 670 phones, medRes parameters are used by SoundPoint IP 450 phones, and VVX_1500 parameters are used by Polycom VVX 1500 phones.

Page 276 Null Graphic files for display on the phone. For example, if you set bg.VVX_1500.color.bm.1.name to Polycom.bmp, the user will be able to select “Polycom.bmp” as a background on the phone. bg.hiRes.color.selection Specify which type of background (w) and index for that type (x) is selected on reboot where w=1 to 3, x=1 to 6.
Page 277 Configuration Files Permitted Attribute Values Default Interpretation bg.hiRes.color.bm.x.name any string built-in Graphic files for display on the phone and value of Expansion Module. bg.hiRes.color.bm.x.em.name any string “Thistle” For x=1: • name is “Leaf.jpg” name is “LeafEM.jpg” For x=2: • name is “Sailboat.jpg” name is “SailboatEM.jpg”...
Page 278 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation bg.hiRes.gray.bm.x.name any string Graphic files for display on the phone and Expansion Module and also the brightness bg.hiRes.gray.bm.x.em.name any string adjustment to the graphic. For x=1: bg.hiRes.gray.bm.x.adj integer...
Page 279 Configuration Files Permitted Attribute Values Default Interpretation bg.medRes.gray.bm.x.name any string Graphic files for display on the phone and Expansion Module and also the brightness bg.medRes.gray.bm.x.em. any string adjustment to the graphic. name For x=1: bg.medRes.gray.bm.x.adj integer • name is “Leaf256x116.jpg” adjustment is “0”...
Page 280: Bitmaps
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Bitmaps <bitmap/> The bitmaps used by each phone model are defined in this section. Platform <IP 330/>, <IP_400/>, <IP_450/>, <IP_600/>, <IP_4000/>, and <IP_7000/> In the following table, x=IP_330, IP_400, IP_450, IP_600, IP_4000, or IP_7000 and y is the bitmap number.

Page 281 Configuration Files This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation ind.idleDisplay.mode 1 (default), 2, Null The idle display animation screen layouts. For example, for the SoundPoint IP 330/320: • If set to 1 or Null, the idle display animation size is 87 x 11 pixels.
Page 282 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Patterns <pattern/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. Permitted Attribute Values Interpretation ind.pattern.x.step.y.state...
Page 283 Configuration Files LEDs <led/> In the following table, x is the LED number. Permitted Attribute Values Interpretation ind.led.x.index This is for internal usage only and should not be changed (this is the logical index). ind.led.x.class positive integer Assigns the class (defined in Classes <class/>...
Page 284: Event Logging
IP 7000: 1-128 Event Logging <log/> Logging parameter changes can impair system operation. Do not change any Warning logging parameters without prior consultation with Polycom Technical Support. The event logging system supports the following classes of events: Level Interpretation Debug only...

Page 285 Configuration Files Each event in the log contains the following fields separated by the | character: • time or time/date stamp • 1-5 character component identifier (such as “so”) • event class • cumulative log events missed due to excessive CPU load •...
Page 286 Refer to above table for timestamp type. log.render.realtime 0 or 1 Set to 1. Note: Polycom recommends that you do not change this value. log.render.stdout 0 or 1 Set to 1. Note: Polycom recommends that you do not change this value.
Page 287 Scheduled Logging Parameters <sched/> The phone can be configured to schedule certain advanced logging tasks on a periodic basis. These attributes should be set in consultation with Polycom Technical Support. Each scheduled log task is controlled by a unique attribute set starting with log.sched.x where x identifies the task.
Page 288: Security
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Interpretation log.sched.x.startMode abs, rel Start at absolute time or relative to boot. log.sched.x.startTime positive Seconds since boot when startMode is rel or the start time in 24-hour integer OR clock format when startMode is abs.

Page 289 Configuration Files Encryption <encryption/> This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation sec.encryption.upload.dir 0 or 1 If set to 0, the phone-specific contact directory is uploaded to the server unencrypted regardless of how it was downloaded. This will replace whatever phone-specific contact directory is on the server even if it is encrypted.
Page 290 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family SRTP <srtp/> As per RFC 3711, you cannot turn off authentication of RTCP. Note This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation sec.srtp.enable 0 or 1 Null If set to 1 or Null, the phone accepts SRTP offers.
Page 291 Configuration Files Permitted Attribute Values Default Interpretation sec.srtp.key.lifetime 0, positive Null The master key lifetime used for the cryptographic integer attribute in the SDP. The value specified is the minimum 1024 number of SRTP packets. If set to 0 or Null, the master key lifetime is not set. If set to 1 or greater, master key lifetime is set.
Page 292 If set to 1 or Null, the tag values must match. If set to 0, the tag value is ignored. H.235 <H235/> At this time, this attribute is used with the Polycom VVX 1500 phone only. Note The H.235 Voice Profile implementation is Polycom HDX-compatible.
Page 293: License
Configuration Files This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation sec.H235. 0 or 1 If set to 1, H.235 Voice Profile RTP media mediaEncryption. encryption will be enabled. When enabled, media enabled encryption will be negotiated when such encryption is requested by the far end.

Page 294: Provisioning
5-512 Minimum free space in Kbytes to reserve in the file system when prov.fileSystem.ffs0.4meg.minFreeSpace downloading files from the provisioning server. prov.fileSystem.ffs0.2meg.minFreeSpace Note: Polycom recommends that prov.fileSystem.ffs0.8meg.minFreeSpace you do not change these parameters. Note: For the SoundPoint IP 650 phone, prov.fileSystem.ffs0.8meg.m inFreeSpace is internally replaced by 2X the value.

Page 295: Ram Disk
Configuration Files RAM Disk <ramdisk/> This attribute’s settings control the phone’s internal RAM disk feature. Polycom recommends that you do not change these values. This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation ramdisk.enable 0 or 1 If set to 1, RAM disk will be available.

Page 296: Feature
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Delay <delay/> These settings control the phone’s behavior when a request for restart or reconfiguration is received. Permitted Attribute Values Default Interpretation request.delay.type Null, “audio”, or call Defines the strategy to adopt before a request gets “call”...

Page 297 =“nway-conference”, feature.17.name = “call-recording”, and feature.19.name =“corporate-directory” are charged for separately. To activate these features, you must go to the Polycom Resource Center (http://extranet.polycom.com/csnprod/signon.html) to retrieve the activation code. However, these feature are included on the Polycom VVX 1500.
Page 298: Resource
This attribute’s settings control the maximum size or an external resource retrieved at run time. For more information, refer to “Technical Bulletin 35704: Allocating Adequate Memory for resources on SoundPoint IP and SoundStation IP Phones“ at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html . This attribute also includes: •...

Page 299: Microbrowser
Microbrowser is supported on the SoundPoint IP 430, 450, 550, 560, 601, 650, and 670, and the SoundStation IP 6000 and 7000 phones, and the Browser is supported on the Polycom VVX 1500 phones. This configuration attribute is defined as follows:...

Page 300 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Attribute Permitted Values Default Interpretation mb.ssawc.enabled 0 or 1 Null If set to 0 or Null, spontaneous display of web content is disabled. If set to 1, spontaneous display of web content is enabled.
Page 301 Configuration Files Main Browser <main/> This setting controls the home page used by the Microbrowser when that function is selected. Attribute Permitted Values Default Interpretation mb.main.home Any fully formed valid Null URL used for Microbrowser home page. If blank, HTTP URL. Length the browser will notify the user that a blank up to 255 characters.
Page 302: Applications
This attribute’s settings control the telephone notification events, state polling events, and the push server controls. For more information, refer to the Web Application Developer’s Guide, which can be found at http://www.polycom.com/voicedocumentation/. This attribute also includes: • Telephone Notification <telNotification/>...

Page 303 Configuration Files Telephone Notification <telNotification/> This configuration attribute is defined as follows: Attribute Permitted Values Default Interpretation apps.telNotification.URL Null The URL to which the phone sends notifications of specified events. The protocol used can be either HTTP or HTTPS. apps.telNotification. 0 or 1 If set to 0, incoming call notification is disabled.
Page 304 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Push <push/> This configuration attribute is defined as follows: Attribute Permitted Values Default Interpretation apps.push.messageType 0 to 3 Select the allowable push priority messages on phone. The values are: •...
Page 305: Peer Networking
Configuration Files Peer Networking <pnet/> Peer networking manages communications between Polycom devices. For the SoundStation IP 7000 conference phone, it manages daisy-chaining and video integation with the Polycom HDX video systems. This configuration attribute is defined as follows: Attribute Permitted Values...

Page 306: Dns Cache
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family DNS Cache <dns/> In the tables below, a maximum of 12 entries of NAPTR, SRV, and A record can be added. This attribute includes: • NAPTR <NAPTR/> attribute •...

Page 307 Configuration Files Attribute Permitted Values Default Interpretation dns.cache.NAPTR.x. string Null A string containing a substitution expression that regexp is applied to the original string held by the client in order to construct the next domain name to lookup. The grammar of the substitution expression is given in RFC 2915.
Page 308: Soft Keys
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family A <A/> This configuration attribute is defined as follows: Attribute Permitted Values Default Interpretation dns.cache.A.x.name valid hostname Null Hostname dns.cache.A.x.ttl 0 to 65535 Specifies the time interval that the resource record may be cached before the source of the information should again be consulted.

Page 309 Configuration Files Permitted Attribute Values Default Interpretation softkey.x.enable 0 (default) Null If set to 0 or Null, the soft key is disabled. If set to 1, the soft key is enabled. softkey.x.precede 0 (default) Null If set to 0 or Null, the soft key replaces any empty space from the leftmost position.
Page 310 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation softkey.feature.endcall Null If set to 0, the End Call soft key is not 1 (default) displayed. If set to 1 or Null, the EndCall soft key is displayed.
Page 311 Configuration Files Permitted Attribute Values Default Interpretation softkey.feature.callers Null If set to Null, the Callers soft key is displayed on the SoundPoint IP 32x/33x Null (default) phone, but not on any other phone. If set to 0, the Callers soft key is not displayed on any phone.
Page 312: Lcd Power Saving
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family LCD Power Saving <powerSaving/> This attribute is supported on the Polycom VVX 1500 only. Note This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation powerSaving.enabled...

Page 313: Per-Phone Configuration
3-17. Polycom recommends that you create another file with your organization’s modifications. If you must change any Polycom templates, back them up first. For more information, refer to the “Configuration File Management on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones” white paper at http://www.polycom.com/global/documents/support/technical/products/voice/white_...
Page 314: User Preferences
SoundPoint IP 32x/33x and 430 support a maximum of two unique registrations, SoundPoint IP 450 supports three, the SoundPoint IP 550 and 560 supports four, and SoundPoint IP 650 and 670 and the Polycom VVX 1500 support six. Up to three SoundPoint IP Expansion Modules can be added to a single host SoundPoint IP 650 and 670 phone increasing the total number of buttons to 34 registrations on the IP 650 and 670.

Page 315 Configuration Files Permitted Attribute Values Default Interpretation reg.x.type private OR shared private If set to private, use standard call signaling. If set to shared, augment call signaling with call state subscriptions and notifications and use access control for outgoing calls. reg.x.thirdPartyName string in the same Null...
Page 316 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation reg.x.callsPerLineKey 1 to 34 OR 34 OR For the SoundPoint IP 650 and 670, the 24 OR permitted range is 1 to 34 and the default is 1 to 24 OR 8 OR 4 1 to 8 OR...
Page 317 Configuration Files Permitted Attribute Values Default Interpretation reg.x.outboundProxy.transport DNSnaptr or DNSnap If set to Null or DNSnaptr: TCPpreferred or If reg.x.outboundProxy.address is a UDPOnly or hostname and reg.x.outboundProxy.port is 0 TLS or or Null, do NAPTR then SRV look-ups to try TCPOnly to discover the transport, ports and servers, as per RFC 3263.
Page 318 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation reg.x.auth.optimizedInFailover 0 or 1 If set to 1, when failover occurs, the first new SIP request is sent to the server that sent the proxy authentication request.
Page 319 Configuration Files Permitted Attribute Values Default Interpretation reg.x.server.y.address dotted-decimal IP Null Optional IP address or host name, port, address or host transport, registration period, fail-over name parameters and line seize subscription period of a SIP server that accepts registrations. reg.x.server.y.port 0, Null, 1 to 65535 Null Multiple servers can be listed starting with...
Page 320: Missed Call Configuration
Null going off-hook on this registration. containing digits (the user part of a SIP URL) or a string that constitutes a valid SIP URL (6416 or 6416@polycom.com) call.autoOffHook.x.protocol “SIP” or “H323” Null On a dual-protocol line only, specifies the routing protocol to use for the auto off-hook dialing.

Page 321 Configuration Files Missed Call Configuration <serverMissedCall/> The phone supports a per-registration configuration of which events will cause the locally displayed “missed calls” counter to be incremented. In the following table, x is the registration number. IP 32x/33x, 430: x=1-2; IP 450: x=1-3;...
Page 322 SIP specific contact of a per-call URL (6416 or diversion feature (refer to 6416@polycom.com below). divert.x.autoOnSpecificCaller 0 or 1 If set to 1, calls may be diverted using the Auto Divert feature of the directory.
Page 323 Null Forward-to contact for calls containing digits (the user part forwarded due to busy status, if of a SIP URL) or a string that Null, divert.x.contact will be constitutes a valid SIP URL used. (6416 or 6416@polycom.com A - 143...
Page 324 SIP URL) or a string that answer, if Null, constitutes a valid SIP URL divert.x.contact will be (6416 or 6416@polycom.com) used. Do Not Disturb <dnd/> The phone can automatically divert calls when Do Not Disturb (DND) is enabled.
Page 325 Configuration Files Dial Plan <dialplan/> Per-registration dial plan configuration is supported. In the following table, x is the registration number. IP 32x/33x, 430: x=1-2; IP 450: x=1-3; IP 550, 560: x=1-4; VVX 1500: x=1-6; IP 650, 670: x=1-34; IP 6000: x=1; IP 7000: x=1.
Page 326 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Permitted Attribute Values Default Interpretation dialplan.x.removeEndOfDial 0 or 1 When present, and if dialplan.x.digitmap is not Null, this attribute overrides the global dial plan defined in the sip.cfg configuration file. For interpretation, refer to Dial Plan <dialplan/>...
Page 327 Configuration Files Digit Map <digitmap/> For more information on digit map syntax, refer to Digit Map <digitmap/> page A-24. This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation dialplan.x.digitmap A string compatible with the Null When present, this attribute digit map feature of MGCP overrides the global dial plan described in 2.1.5 of RFC...
Page 328 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Server <server/> This configuration attribute is defined as follows: Attribute Permitted Values Default Interpretation dialplan.x.routing.server.y. dotted-decimal IP address Null IP address or host name and address or host name port of a SIP server that will be used for routing calls.
Page 329: Messaging
Configuration Files Messaging <msg/> Message-waiting indication is supported on a per-registration basis. This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation msg.bypassInstantMessage 0 or 1 If set to 1, the display offering a choice of “Message Center” and “Instant Messages” will be bypassed when pressing the Messages key.

Page 330: Network Address Translation
If non-Null, the phone will send digits (the user part of a SIP a SUBSCRIBE request to this URL) or a string that constitutes contact after boot-up. a valid SIP URL (6416 or 6416@polycom.com) msg.mwi.x. contact or “registration” Configures message retrieval callBackMode registration or and notification for the line.

Page 331: Attendant
Configuration Files This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation nat.ip dotted-decima Null IP address to advertise within SIP signaling - should l IP address match the external IP address used by the NAT device. nat.signalPort 1024 to 65535 Null If non-Null, this port will be used by the phone for SIP...

Page 332 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation attendant.uri string Null For attendant console / busy lamp field (BLF) feature. This specifies the list SIP URI on the server. If this is just a user part, the URI is constructed with the server host name/IP.
Page 333 Configuration Files Attribute Permitted Values Default Interpretation attendant.resourceList.x.type "normal" or “normal” Type of resource being monitored. "automata" If set to normal, the default action when pressing the line key adjacent to this monitored user is to initiate a call if the user is idle or busy and to perform a directed call pickup if the user is ringing.
Page 334: Roaming Buddies
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Roaming Buddies <roaming_buddies/> This attribute is used in conjunction with Microsoft Live Communications Note Server 2005 only. This configuration attribute is defined as follows: Permitted Attribute Values Default Interpretation roaming_buddies.reg positive...

Page 335: User Preferences
For example, if the images are stored in the “/images/phone” folder on the USB flash drive, set up.pictureFrame.folder to images/phone . Note: This parameter is supported on the Polycom VVX 1500 only. up.pictureFrame. 3 to 300 Null The time to display the image.

Page 336: Automatic Call Distribution
USB flash drive is attached. If set to 0, the feature is disabled. Note: This parameter is supported on the Polycom VVX 1500 only. Note: If the idle browser is also enabled, the idle browser is displayed until the screen saver times out;...

Page 337: Flash Parameter Configuration
A has a configuration file that specifies that server B should be used, which has a configuration file that specifies that server A should be used. Polycom recommends that you test the new configuration files on two phones before initializing all phones. This should detect any errors including IP address conflicts.
Page 338 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family The flash attributes are defined as follows: Name Possible Values Description device.set 0 or 1 If set to 0, do not use any device.xxx.yyy fields to default = 0 set any parameters.
Page 339 Configuration Files Name Possible Values Description device.prov.serverName any string For descriptions, refer to Server Menu on page 3-10. device.prov.serverType 0 to 4 device.prov.user any string device.prov.password any string device.prov.appProvType 0 or 1 device.prov.appProvString any string device.prov. 10, Null redunAttemptLimit device.prov. 300, Null redunInterAttemptDelay device.prov.
Page 340 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Name Possible Values Description device.syslog.transport None=0, The protocol that the phone will use to write to the UDP=1, syslog server. TCP=2, If set to “None”, transmission is turned off, but the TLS=3 server address is preserved.
Page 341: B Session Initiation Protocol (Sip
Session Initiation Protocol (SIP) This chapter provides a description of the basic Session Initiation Protocol (SIP) and the protocol extensions that are supported by the current SIP application. To find the applicable Request For Comments (RFC) document, go to http://www.ietf.org/rfc.html and enter the RFC number.
Page 342: Rfc And Internet Draft Support
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family RFC and Internet Draft Support The following RFC’s and Internet drafts are supported: • RFC 1321—The MD5 Message-Digest Algorithm • RFC 2327—SDP: Session Description Protocol • RFC 2387—The MIME Multipart / Related Content-type •...
Page 343: Request Support
Session Initiation Protocol (SIP) • RFC 3969—The Internet Assigned Number Authority (IANA) Uniform Resource Identifier (URI) Parameter Registry for the Session Initiation Protocol (SIP) • RFC 4028—Session Timers in the Session Initiation Protocol (SIP) • RFC 4235—An INVITE-Initiated Dialog Event Package for the Session Initiation Protocol (SIP) •...
Page 344: Header Support
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Method Supported Notes INFO RFC 2976, the phone does not generate INFO requests, but will issue a final response upon receipt. No INFO message bodies are parsed. MESSAGE Final response is sent upon receipt.
Page 345 Session Initiation Protocol (SIP) Header Supported Notes Date Diversion Error-Info Event Expires From In-Reply-To Max-Forwards Min-Expires Min-SE MIME-Version Organization P-Asserted-Identity P-Preferred-Identity Priority Privacy Proxy-Authenticate Proxy-Authorization Proxy-Require RAck Record-Route Refer-To Referred-By Referred-To Remote-Party-ID Replaces Reply-To Requested-By Require Response-Key B - 5...
Page 346: Response Support
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Header Supported Notes Retry-After Route RSeq Server Session-Expires Subject Subscription-State Supported Timestamp Unsupported User-Agent Warning Only warning codes 300 to 399 WWW-Authenticate Response Support The following SIP responses are supported: Note In the following table, a “Yes”...
Page 347 Session Initiation Protocol (SIP) 2xx Responses - Success Response Supported Notes 200 OK 202 Accepted In REFER transfer. 3xx Responses - Redirection Response Supported Notes 300 Multiple Choices 301 Moved Permanently 302 Moved Temporarily 305 Use Proxy 380 Alternative Service 4xx Responses - Request Failure All 4xx responses for which the phone does not provide specific support will be Note...
Page 348 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Response Supported Notes 415 Unsupported Media Type 416 Unsupported URI Scheme 420 Bad Extension 421 Extension Required 423 Interval Too Brief 480 Temporarily Unavailable 481 Call/Transaction Does Not Exist 482 Loop Detected 483 Too Many Hops 484 Address Incomplete...
Page 349: Hold Implementation
Session Initiation Protocol (SIP) 6xx Responses - Global Failure Response Supported Notes 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associated with it, is to set the “c”...
Page 350: Sip For Instant Messaging And Presence Leveraging Extensions
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family The phone is compliant with “Using CSTA for SIP Phone User Agents (uaCSTA), ECMA TR/087” for the Answer Call, Hold Call, and Retrieve Call functions and “Services for Computer Supported Telecommunications Applications Phase III”, ECMA –...
Page 351: C Miscellaneous Administrative Tasks
Trusted Certificate Authority List • Encrypting Configuration Files • Adding a Background Logo • BootROM/SIP Application Dependencies • Supported SoundStation IP 7000 / Polycom HDX Software Interoperability • Multiple Key Combinations • Default Feature Key Layouts • Internal Key Functions •...
Page 352 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • American Express CA • American Express Global CA • BelSign Object Publishing CA • BelSign Secure Server CA • Deutsche Telekom AG Root CA • Digital Signature Trust Co. Global CA 1 •...
Page 353 Miscellaneous Administrative Tasks • GTE CyberTrust Root CA • GlobalSign Partners CA • GlobalSign Primary Class 1 CA • GlobalSign Primary Class 2 CA • GlobalSign Primary Class 3 CA • GlobalSign Root CA • National Retail Federation by DST •...
Page 354: Encrypting Configuration Files
• Verisign/RSA Secure Server CA Polycom endeavors to maintain a built-in list of the most commonly used CA Certificates. Due to memory constraints, we cannot keep as thorough a list as some other applications (for example, browsers). If you are using a certificate from a...
Page 355 Encrypted configuration files can only be decrypted on the SoundPoint IP 32x/33x, 430, 450, 550, 560, 650, and 670, the SoundStation IP 6000 and 7000 phones, and the Polycom VVX 1500 phones. The master configuration file cannot be encrypted on the provisioning server. This file is downloaded by the BootROM that does not recognize encrypted files.
Page 356: Changing The Key On The Phone
Adding a Background Logo Background logos are not supported on the Polycom VVX 1500 phone. Note This section provides instructions on how to add a background logo to all SoundPoint IP phones in your organization.
Page 357 Miscellaneous Administrative Tasks Model Width Height Color Depth IP 670 12-bit color IP 6000 32-bit grayscale or monochrome IP 7000 32-bit grayscale or monochrome Logos smaller than described in the table above are acceptable, but larger logos may be truncated or interfere with other areas of the user interface. RGB Values Color RGB Values (Decimal)
Page 358 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family For example: <bitmaps> <IP_330 … bitmap.IP_330.68.name="logo-330" /> <IP_400 … bitmap.IP_400.61.name="logo-430" /> <IP_450 … bitmap.IP_450.82.name="logo-450" /> <IP_600 … bitmap.IP_600.83.name="logo-650" /> <IP_4000 … bitmap.IP_4000.83.name="logo-6000" /> <IP_7000 … bitmap.IP_7000.84.name="logo-7000" /> </bitmaps> Next, enable the idle display feature and modify the idle display “animation”...
Page 359: Bootrom/Sip Application Dependencies
BootROM/SIP application dependencies. For more information, refer to “Technical Bulletin TB 46440: Notice of Product Shipping Configuration Change” at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletin s_pub.html If the SoundStation IP 7000 is connected to a Polycom HDX system, the BootROM must be 4.1.2 or later. C - 9...
Page 360: Migration Dependencies
For the latest information, refer to the latest Release Notes. Supported SoundStation IP 7000 / Polycom HDX Software Interoperability To operate your SoundStation IP 7000 phone in this environment, Polycom recommends that you run the following combination of software on the phone and the HDX system: •...
Page 361: Multiple Key Combinations
For other methods for resetting and rebooting your SoundPoint IP, SoundStation IP, or Polycom VVX phones, refer to “Quick Tip 18298: Resetting and Rebooting SoundPoint IP / SoundStation IP / VVX Phones” at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical...
Page 362 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Uploading Log Files For the key combination, press and hold certain key combinations (depending on the phone model) simultaneously until a confirmation tone is heard or for about three seconds: •...
Page 363: Default Feature Key Layouts
Default Feature Key Layouts The following figures and tables show the default SIP key layouts for the SoundPoint IP 32x/33x, 430, 450, 550, 560, 650, and 670, SoundStation IP 6000 and 7000, and Polycom VVX 1500 models. SoundPoint IP 320/321/330/331/335 Menu...
Page 364 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family SoundPoint IP 430 Key ID Function Key ID Function Key ID Function Key ID Function Line1 DialpadPound Messages Softkey3 Line2 Dialpad9 Handsfree Dialpad8 SoftKey4 ArrowUp Dialpad7 Headset Hold Dialpad4 SoftKey2 Dialpad5...
Page 365 Miscellaneous Administrative Tasks SoundPoint IP 450 Key ID Key ID Function Key ID Function Key ID Function Key ID Function Line1 DialpadPound Messages SoftKey3 Line2 Dialpad9 Handsfree Line3 Dialpad8 Softkey4 ArrowUp Dialpad7 Headset Hold Dialpad4 SoftKey2 Dialpad5 SoftKey1 Redial Dialpad6 ArrowDown VolUp Dialpad3...
Page 366 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family SoundPoint IP 550/560/650/670 Directories Menu Services Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ Hold PQRS WXYZ Hold OPER OPER Key ID The SoundPoint IP 550 and 560 has have only the top four lines keys. Key IDs 31 Note and 42 are not used on SoundPoint IP 550 and 560 phones.
Page 367 Miscellaneous Administrative Tasks SoundStation IP 6000 Key ID Key ID Function Key ID Function Key ID Function Key ID Function Dialpad1 Select Dialpad2 Dialpad7 Dialpad3 Dialpad8 SoftKey3 VolUp Dialpad9 Exit Handsfree MicMute Menu ArrowUp SoftKey1 Dialpad4 SoftKey2 Dialpad5 DialpadStar Dialpad6 Dialpad0 VolDown DialpadPound...
Page 368 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family SoundStation IP 7000 Key ID Key ID Function Key ID Function Key ID Function Key ID Function SoftKey1 DialpadStar Dialpad9 ArrowUp SoftKey3 DialpadPound Menu ArrowLeft Conference Dialpad2 Select Redial Dialpad5 VolUp...
Page 369: Internal Key Functions
Miscellaneous Administrative Tasks Polycom VVX 1500 Key ID Key ID Function Key ID Function Key ID Function Key ID Function Messages MicMute Headset Dialpad5 ArrowLeft Directories Dialpad8 Select Redial Menu Dialpad0 ArrowRight Conference Applications Delete DoNotDisturb Dialpad3 Handsfree Dialpad6 Dialpad1...
Page 370 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family • On the SoundPoint IP 32x/33x phone, CallPickup and ParkedPickup refer to the same function. On other phones, CallPickup refers to the soft key function that provides the menu with separate soft keys for parked pickup, directed pickup, and group pickup.
Page 371 Miscellaneous Administrative Tasks Label Function Notes Dialpad3 Dialpad3 Dialpad4 Dialpad4 Dialpad5 Dialpad5 Dialpad6 Dialpad6 Dialpad7 Dialpad7 Dialpad8 Dialpad8 Dialpad9 Dialpad9 DialpadPound DialpadPound DialpadStar DialpadStar DialpadURL Dialname Call screen only DirectedPiclup DirectedPickup Call screen only Directories Directories Divert Forward DoNotDisturb Do Not Disturb menu Exit Exist existing menu Menu only...
Page 372 Settings menu Silence RingerSilence Call screen only SoftKey1 SoftKey1 SoftKey2 SoftKey2 SoftKey3 SoftKey3 SoftKey4 SoftKey4 SpeedDial SpeedDial Split Split Call screen only Transfer Transfer Call screen only Video Video Polycom VVX 1500 only VolDown VolDown VolUp VolUp C - 22...
Page 373: Assigning A Vlan Id Using Dhcp
Miscellaneous Administrative Tasks Assigning a VLAN ID Using DHCP To assign a VLAN ID to a phone using DHCP: In the DHCP menu of the Main setup menu, set VLAN Discovery to >> “Fixed” or “Custom”. When set to “Fixed”, the phone will examine DHCP options 128,144, 157 and 191 (in that order) for a valid DVD string.
Page 374: Parsing Vendor Id Information
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family The following figure shows the phone’s processing to determine if the VLAN ID is valid: Parsing Vendor ID Information After the phone boots, it sends a DHCP Discover packet to the DHCP server. This is found in the Bootstrap Protocol/option “Vendor Class Identifier”...
Page 375 This vendor ID information is not a character string, but an array of binary data. The steps for parsing are as follows: 1. Check for the Polycom signature at the start of the option: 4 octet: 00 00 36 3d 2.
Page 376: Product, Model, And Part Number Mapping
The variables include PHONE_MODEL, PHONE_PART_NUMBER, and PHONE_MAC_ADDRESS. The following table shows the product name, model name, and part number mapping for SoundPoint IP, SoundStation IP, and Polycom VVX 1500 phones: Product Name Model Name Product Part Number...
Page 377: Disabling Pc Ethernet Port
The PC Ethernet port can be disabled on the SoundPoint IP 33x, 430, 450, 550, 560, 601, 650, and 670, and Polycom VVX 1500 through the menu (shown below). The Ethernet port can also be disabled through the configuration files.
Page 378 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family To configure your phone through the web interface: Using your chosen browser, do the following: >> To get your phone’s IP address, press the Menu key, and then selecting Status >...
Page 379 Miscellaneous Administrative Tasks Select the Submit button. A web page similar to the one shown below appears. Your phone will reboot. Select General from the menu tab. A web page similar to the one shown below appears. If you make any changes, scroll down to the bottom of the section. Select the Submit button.
Page 380: Capturing Phone's Current Screen
Capturing Phone’s Current Screen You can capture the current screen on a SoundPoint IP, SoundStation IP or Polycom VVX phone through the web interface to the phone. To capture the phone’s current screen: 1. Modify the sip.cfg configuration file as follows: Open sip.cfg in an XML editor.
Page 381: Supported Tlvs
Miscellaneous Administrative Tasks The LLDP feature (added in SIP 3.2.0) supports VLAN discovery and LLDP power management, but not power negotiation. LLDP has a higher priority than CDP and DHCP VLAN discovery. The following Type Length Values (TLVs) are supported: •...
Page 382 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Note As per section 10.2.4.4 of the LLDP-MED standard, LLDP-MED endpoint devices need to transmit Location Identification TLVs if they are capable of either automatically determining their physical location by use of GPS or radio beacon or capable of being statically configured with this information.
Page 383 [0-6] [7-15] Length (3 bytes) Type Information System min len > Manufacturer’s name - description 0, max len “Polycom”; Refer to Model <= 255 Names on page C-37; Hardware version; Application version; BootROM version Capabilities 0x0e04 System Capabilities: Telephone and Bridge if...
Page 384 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Org. Version Type Length Unique (7 bits) (9 bits) Type Code Sub- Name [0-6] [7-15] Length (3 bytes) Type Information LLDP-MED 0xfe07 0x0012bb Capabilities - 0x33 capabilities (LLDP-Med capabilities, Network policy, Extended Power Via MDI-PD, Inventory)
Page 385 VlanId, L2 priority and DSCP. Note: Video Conferencing TLV is sent only from Video capable phones (currently Polycom VVX 1500 only). LLDP-MED min len > 0x0012bb ELIN data format: 10 digit location 0, max len emergency number identificatio <= 511...
Page 386 LLDP-MED min len > 0x0012bb MAC Address (ASCII inventory 0, max len string) serial <= 32 number LLDP-MED 0xfe0b 0x0012bb Polycom inventory manufactur er name LLDP-MED min len > 0x0012bb Refer to Model Names inventory 0, max len page C-37 model <= 32...
Page 387 3. At this time, this TLV is not sent by the phone. System Names Model System Name IP 320 Polycom SoundPoint IP 320 IP 321 Polycom SoundPoint IP 321 IP 330 Polycom SoundPoint IP 330 IP 331 Polycom SoundPoint IP 331...
Page 388 By default, all phones have the PMD Advertise Capability set for 10HD, 10FD, Note 100HD and 100FD bits. For SoundPoint IP 560 and IP 670, and Polycom VVX 1500 phones that have Gigabit Ethernet support PMD Advertise Capability also contains set 1000FD bit.
Page 389 Miscellaneous Administrative Tasks Power Values Power Value Sent in LLDP-MED Extended Model Power Usage (Watts) Power Via MDI TLV IP 320/330 IP 321/331 IP 335 IP 430 IP 450 IP 550 IP 560 IP 650 with EM IP 670 with EM IP 6000 10.5...
Page 390 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family C - 40...
Page 391 D-18 This appendix provides the copyright statements for third party software products that are part of the application programs that run on Polycom VVX 1500 phones only. Product License Location BusyBox Refer to the “Polycom Voice OFFER of Source for GPL and LGPL Software”...
Page 392 Refer to the “Polycom Voice OFFER of Source for GPL and LGPL Software” wrsv-ltt Refer to the “Polycom Voice OFFER of Source for GPL and LGPL Software” The “Polycom Voice OFFER of Source for GPL and LGPL Software” is available at http://downloads.polycom.com/voice/voip/offerForSourceVoiceProducts. html c-ares Copyright 1998 by the Massachusetts Institute of Technology.
Page 393 Third Party Software M.I.T. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. curl COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2008, Daniel Stenberg, <daniel@haxx.se>. All rights reserved. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.
Page 394 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family http://www.isc.org/ Dropbear The majority of code is written by Matt Johnston, under the license below. Portions of the client-mode work are (c) 2004 Mihnea Stoenescu, under the same license: Copyright (c) 2002-2006 Matt Johnston Portions copyright (c) 2004 Mihnea Stoenescu All rights reserved.
Page 395 Third Party Software atomicio.h atomicio.c and strlcat() (included in util.c) are from OpenSSH 3.6.1p2, and are licensed under the 2 point BSD license. loginrec is written primarily by Andre Lucas, atomicio.c by Theo de Raadt. strlcat() is (c) Todd C. Miller ===== Import code in keyimport.c is modified from PuTTY's import.c, licensed as follows:...
Page 396 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License. "Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity.
Page 397 Third Party Software reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise...
Page 398 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family distribution of the Work otherwise complies with the conditions stated in this License. 5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions.
Page 399 Third Party Software eXpat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so,...
Page 400 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family jpegaltui.vN.tar.gz contains source code for an alternate user interface for cjpeg/djpeg in Unix format. jpegaltuiN.zip contains source code for an alternate user interface for cjpeg/djpeg in Windows format. wallace.ps.gz is a PostScript file of Greg Wallace's introductory article about JPEG.
Page 401 Third Party Software 3. This Copyright notice may not be removed or altered from any source or altered source distribution. The Contributing Authors specifically permit, without fee, and encourage the use of this source code as a component to supporting the MNG and JNG file format in commercial products.
Page 402 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors"...
Page 403 Third Party Software libSRTP Copyright (c) 2001-2005 Cisco Systems, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 404 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 405 Third Party Software 1. Redistributions in source form must retain copyright statements and notices, 2. Redistributions in binary form must reproduce applicable copyright statements and notices, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution, and 3.
Page 406 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 407 Third Party Software should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Page 408 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 409 Index Numerics Ethernet call control A–72 event logging A–104 802.1Q VLAN header 4–82 feature A–116 finder A–118 fonts A–92 access URL 4–68 gains A–50 ACD. See also automatic call distribution graphic icons A–103 acoustic echo cancellation 4–79 H.235 A–112 H.323 A–22 acoustic echo cancellation <aec>...
Page 410 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family RTP A–72, A–73, A–78 basic protocols sampled audio for sound effects A–37 header support B–4 SDP A–17 hold implementation B–9 security A–108 request support B–3 shared calls A–84 response support B–6 SIP A–11 RFC and Internet draft support B–2...
Page 411 Index central provisioning, overview 2–6 distinctive incoming call treatment 4–7 changed features distinctive ringing 4–7 SIP 3.2 2–15 diversion A–142 changing the key on the phone C–6 DND. See also do not disturb chord-sets <chord> A–36 DNS cache <dns> A–126 comfort noise fill 4–82 DNS SIP server name resolution 4–61 compliance <compliance>...
Page 412 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family local reminder <localReminder> A–85 local user and administrator privilege levels 4–92 H.235 <H235> A–112 localization <lcl> A–27 H.323 <H323> A–22 log files 5–5 H.323 protocol 2–15 logging <log> A–104 handset, headset, and speakerphone 4–9 low-delay audio packet transmission 4–77 hands-free, disabled A–33...
Page 413 C–10 Network Address Translation <nat> A–150 Polycom VVX 1500 network configuration, modifying 3–6 power saving feature 4–52 network monitoring <netMon> A–75 Polycom VVX 1500 D new features H.323 protocol 2–15, 4–87 SIP 3.1.2 2–14 port <port> A–78 SIP 3.1.3 2–14 power saving <powerSaving>...
Page 414 Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family SIP header diversion A–14 sampled audio files A–38 warning A–15 sampled audio for sound effects <saf> A–37 SIP headers, warnings 4–75 SCA. See also shared call appearances SIP. See also Session Initiation Protocol scheduled logging parameters A–107 sip.cfg A–5 screen capture, phone A–33...
Page 415 Index TLS. See also transport layer security voice activity detection <vad> A–60 TLVs. See also type length values voice mail integration 4–56 transmit equalization <txEq> A–59 voice quality monitoring 4–83, A–61 transport layer security voice setting <voice> A–44 troubleshooting volume persistence <volume> A–50 Application is not compatible 5–2 application error messages 5–3 application logging options 5–5...
Page 416: Index
Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family Index – 8...
Page 417 API. The relationship between you and Polycom is that of licensee/licensor. No legal partnership or agency relationship is created between you and Polycom. Neither you nor Polycom is a partner, an agent or has any authority to bind the other. You agree not to represent otherwise.
Page 418 Polycom Products. Polycom is willing to license the Software to you only upon the condition that you accept all of the terms contained in this agreement. Select the "Accept" button at the bottom of the page to confirm your acceptance.
Page 419 2.3. Reservation. Polycom reserves all rights in the Software not expressly granted to you in this Agreement. 3. SUPPORT SERVICES. 3.1. No Support Services. Polycom provides no support services for the Software. 4. TERMINATION. 4.1. Termination. Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement.
Page 420 DFAR Section 227.7015(b). 9.4. Relationship Between the Parties. The relationship between you and Polycom is that of licensee/licensor. Neither party will represent that it has any authority to assume or create any obligation, express or implied, on behalf of the other party, nor to represent the other party as agent, employee, franchisee, or in any other capacity.
Page 421 If any provision of this Agreement is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable. www.polycom.com Corporate Headquarters: 4750 Willow Road, Pleasanton, CA 94588, USA Phone 408- 526.9000 Fax: 408-526-9100...
Page 422 This addendum addresses changes to the Administrator’s Guide for the SoundPoint IP / SoundStation IP / VVX Family specific to the release of the Polycom® SoundStation IP® 5000 conference phone, which runs SIP 3.2.3 or later. The SoundPoint IP 5000 conference phone is a next-generation phone with a modern industrial design and the latest advancements in Polycom voice technology.
Page 423 The SoundStation IP 5000 can be configured to interface with a corporate directory that supports the Lightweight Directory Access Protocol (LDAP) version 3. A license key is required and can purchased through a Certified Polycom Reseller. Single Registration The SoundStation IP 5000 phone supports a single registration.
Page 424 Administrator’s Guide Addendum for the SoundStation IP 5000 Phone Configuration changes can performed centrally at the provisioning server or locally: Central Configuration file: Specify codec priority, preferred payload sizes, and jitter buffer tuning sip.cfg parameters. (provisioning server) • For more information, refer to Codec Preferences <codecPref/>...
Page 425 Administrator’s Guide Addendum for the SoundStation IP 5000 Phone Gains <gain/> The default gain settings have been carefully adjusted to comply with the TIA-810-A digital telephony standard. Polycom recommends that you do not change these values. Attribute Default voice.gain.rx.analog.chassis.IP_5000 voice.gain.rx.analog.ringer.IP_5000 voice.gain.rx.digital.chassis.IP_5000...
Page 426 Attribute Default voice.aes.hf.duplexBalance.IP_5000.6 voice.aes.hf.duplexBalance.IP_5000.7 voice.aes.hf.duplexBalance.IP_5000.8 Background Noise Suppression <ns/> These settings control the performance of the transmit background noise suppression feature. Polycom recommends that you do not change these values. Attribute Default voice.ns.hs.enable voice.ns.hf.IP_5000.enable voice.ns.hf.IP_5000.signalAttn voice.ns.hf.IP_5000.silenceAttn Receive Equalization <rxEq/> These settings control the performance of the receive equalization feature.
Page 427 Administrator’s Guide Addendum for the SoundStation IP 5000 Phone Transmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. Polycom recommends that you do not change these values. Attribute Default voice.txEq.hf.IP_5000.preFilter.enable voice.txEq.hf.IP_5000.postFilter.enable Multiple Key Combinations and Default Key Layout...
Page 428 Administrator’s Guide Addendum for the SoundStation IP 5000 Phone Key ID Function Key ID Function Key ID Function Key ID Function ArrowLeft MicMute Dialpad3 ArrowDown Handsfree Dialpad4 ArrowRight Dialpad5 Dialpad7 Menu Dialpad6 Dialpad8 SoftKey2 Redial Dialpad9 SoftKey3 VolDown SoftKey4 VolUp SoftKey1 DialpadStar Select...
Page 429 Administrator’s Guide Addendum for the SoundStation IP 5000 Phone...

This manual is also suitable for:

Ip 321 Ip 650 Ip 335 Soundpoint ip 430 Vvx 1500 Soundstation ip 6000 ... Show all

Polycom IP 320 Administrator's Manual

About this Guide

1 Introducing the Soundpoint IP / Soundstation IP / VVX Family

2 Overview

3 Setting up Your System

4 Configuring Your System

5 Troubleshooting Your Soundpoint IP / Soundstation IP / VVX Phones

A Configuration Files

B Session Initiation Protocol (SIP

C Miscellaneous Administrative Tasks

500 D Third Party Software

Index

Quick Links

Related Manuals for Polycom IP 320

Summary of Contents for Polycom IP 320