Table of Contents
Advertisement
Provisioning and Configuration Guide SoundPoint IP
Symptom
IP calls cannot be made.
(continued)
4 - 12
Problem
The router may block IP calls.
The router firmware may need
updating.
The gateway may not be
connected to the call server or
service provider network.
The router is not powered up.
The SIP server is not running.
The Internet connection is not
operational.
Corrective Action
Verify the router does not block Internet
telephony:
•
Disable STUN. Open the Internet
settings menu, select STUN mode,
and select Disabled. Reset the
gateway. For more information,
contact your
network administrator or
service
provider.
•
Use port forwarding. The default SIP
port is 5060, and the default RTP port
is 5004. Ensure that your router
assigns the same IP address to your
SoundPoint IP 200W when using port
forwarding. For more information,
check your router's manual.
Verify the router firmware is updated:
•
Check your router's user manual to
see how to update the firmware. Verify
the router does not block IP calls.
Verify the gateway is logged in at the
service provider:
•
Check that all cables are connected
properly, and check that power is
turned on, and then reset the
gateway.
Verify the router is turned on:
•
Turn on the router.
Verify the SIP server is running:
•
Contact your service provider or
network administrator.
Verify the IP connection is operational:
•
Contact your service provider.
Advertisement
Table of Contents
