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Symptom
IP calls cannot be made.
Problem
The SoundPoint IP 200W
configuration may not be
complete.
The gateway was not reset after
the configuration was changed.
The router may use port
forwarding.
Troubleshooting Your SoundPoint IP 200W Phones
Corrective Action
Verify the configuration of the SoundPoint
IP 200W is complete:
•
Check that you have configured your
SoundPoint IP 200W
the logs and verify that no errors
occurred. For more information,
contact your network administrator or
service provider.
Verify the gateway has been reset after
you saved the configuration:
•
Reset the gateway and allow the
gateway 2 minutes to log in at your
service provider.
Verify the router does not use port
forwarding:
•
Check that you have configured your
router so that it assigns the same IP
address to your
SoundPoint IP
200W's MAC address when using port
forwarding. Otherwise incoming traffic
is probably not forwarded to your
SoundPoint IP
200W. For more
information, check your router's
manual.
properly. Look in
4 - 11
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