Troubleshooting; Main Error Messages And Their Remedies - Konica Minolta Bizhub 162 Service Manual

Field Service Ver. 1.0 Apr. 2005

Troubleshooting

6. Troubleshooting
6.1

Main Error Messages and Their Remedies

Message
*COMM.ERROR*
XXXX SERVER
*CANNOT CONNECT*
XXXX SERVER
*CANNOT GET IP*
XXXX SERVER
*DISCONNECT*
XXXX SERVER
*WRONG PASSWORD*
XXXX SERVER
*RECEIVE WRONG DATA*
*MEM.FULL/TX CANCEL*
*MEM.FULL/RX CANCEL*
XXXX SERVER
*FILE.FULL/TX CANCEL*
*FILE.FULL/RX CANCEL*
XXXX SERVER
*SERVER MEMORY FULL*
SMTP SERVER
*FTP SERVER ERROR*
Cause
Communication is not possible
because of some problem in the
machine or the condition of the
network or server.
A connection to the server can-
not be established.
The IP address could not be
assigned by the DNS or DHCP
server.
The connection to the server
was cut.
The password is incorrect, so
the machine could not log onto
the server.
An e-mail that cannot be printed
by this machine was received.
(For a file attachment in a format
other than TIFF-F)
While sending an e-mail, the
size of the data for the scanned
image has exceeded the capac-
ity of the memory.
While receiving an e-mail, the
size of the data for the scanned
image has exceeded the capac-
ity of the memory.
While sending an e-mail, the
maximum of number of man-
aged memory file is used.
While receiving an e-mail, the
maximum of number of man-
aged memory file is used.
The memory of the SMTP server
has become full while sending
an e-mail.
While uploading scan data, the
data could not be correctly
uploaded to the FTP server.
6. Troubleshooting
Remedy
Check the transmission results.
Consult with the network adminis-
trator.
Check that the Ethernet cable is
correctly connected.
Check the "E-MAIL SETTING 1",
"E-MAIL SETTING 2" and "NET-
WORK SETTING" settings.
Consult with the network adminis-
trator.
Consult with the network adminis-
trator.
Consult with the network adminis-
trator.
For a POP3 server, check the "E-
MAIL SETTING 2" setting.
Consult with the network adminis-
trator.
Ask the sender to send a TIFF-F
file or text in the correct format.
Retrieve all received e-mail stored
in the memory.
Retrieve all received e-mail stored
in the memory.
Retrieve all received e-mail stored
in the memory.
Retrieve all received e-mail stored
in the memory.
Consult with the network adminis-
trator.
Please consult your network
administrator for details.
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