Troubleshooting Functions - Konica Minolta Bizhub 162 Service Manual

6. Troubleshooting
6.2

Troubleshooting Functions

A. Scan to E-Mail Transmission
No. Condition
1 Transmission is not
possible.
2 Transmission is possi-
ble, but the image
cannot be outputted at
the recipient's terminal
or computer.
B. Internet Fax Transmission
No. Condition
1 Transmission is not
possible.
2 An interruption in the
transmission was
specified, but the
transmission was not
interrupted.
18
Cause
The connections are incor-
rect.
The settings necessary for
the device are not registered.
The LAN cable is damaged.
The recipient's terminal is not
able to handle the sent
image.
The document text was not
inserted when the data was
sent.
Cause
The connections are incor-
rect.
The settings necessary for
the device are not registered.
The LAN cable is damaged.
It takes some time to inter-
rupt an Internet fax transmis-
sion.
Field Service Ver. 1.0 Apr. 2005
Action
Check the LED indicator on the hub, and
check the connections.
Specify the necessary network settings.
Replace the LAN cable.
Change the size, resolution and coding
method so that they are supported by the
recipient's terminal, and then try sending
the data again.
With some e-mail applications, if an e-
mail is received containing no text and
only an attached file, it may not be possi-
ble to open the attached file. Therefore,
text should be inserted into the docu-
ment that is sent.
Action
Check the LED indicator on the hub, and
check the connections.
Specify the necessary network settings.
Replace the LAN cable.
Wait until the transmission is interrupted.