Konica Minolta Bizhub 162 Service Manual page 656

Field Service Ver. 1.0 Apr. 2005
C. Internet Fax Reception
No. Condition
1 Reception is not pos-
sible.
2 The data is received,
but not printed.
3 The same document
is received many
times.
4 An interruption in the
reception was speci-
fied, but the reception
was not interrupted.
D. Direct Fax Sending (Gateway TX)
No. Condition
1 Data does not arrive
at the copier.
2 A fax cannot be sent
from this copier.
Cause
The connections are incor-
rect.
The setting to not automati-
cally check for new e-mail
messages has been speci-
fied.
The settings necessary for
the device are not registered.
The same POP3 user name
is being used by a different e-
mail application or another
user.
The LAN cable is damaged.
An e-mail message with data
of an incompatible format
attached or with no data was
received.
The memory is full.
Since the size of the mail is
too large, the connection with
the server times out while the
data is being received.
It takes some time to interrupt
an Internet fax reception.
Cause
The Unimessage Pro I-Net
Portal settings are incorrect.
Since the size of the received
data is large, it cannot be
received due to the server's
limitations.
The communication mode for
gateway transmissions is
incorrectly specified.
6. Troubleshooting
Action
Check the LED indicator on the hub, and
check the connections.
Specify a time interval for automatically
checking for new e-mail messages.
Receive manually.
Specify the necessary network settings.
Do not use the same POP3 user name
that is used by a different e-mail applica-
tion.
Replace the LAN cable.
Ask the sender to send a TIFF-F file or
text.
Print saved documents and reduce the
amount of memory that is used, and then
ask the sender to send the data again.
Specify that the data be kept on the com-
puter, and delete the corresponding e-
mail messages from the server.
Ask the sender to try sending e-mail
messages of smaller sizes.
Wait until the transmission is interrupted.
Action
Check the Unimessage Pro I-Net Portal
settings.
Reduce the size of the data, for example,
by decreasing the number of pages, and
then try sending again.
The "GATEWAY TX" parameter must be
set to "ENABLE", and the communication
mode must be set correctly.
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