Troubleshooting - Lorex LHD100 SERIES Instruction Manual

Troubleshooting

Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before
calling Lorex Technical Support:
Error
• System is not receiving
power or is not powering
up
• Remote control is not
detected by the system
• Hard drive is not
detected by the system
• Hard drive is full and
the unit is no longer
recording
• Mouse not detected by
system
144
Possible Causes
• Cable from power adapter is
loose or is unplugged
• Cables are connected, but
system is not receiving sufficient
power
• System has been shutdown
using power button or menu
• Battery in the remote control is
drained
• There are no batteries in the
remote control
• Hard drive connectors are loose
or not properly connected
• There is no hard drive in the
system
• Overwrite is not enabled
• Mouse cable is not firmly
connected to the system
• Mouse is not connected
• System needs to be reset
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Confirm that the system is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connect the power cable to another outlet
• Test the outlet with another device (such as a
lamp or phone charger)
• Press the power button on the front panel of the
DVR
• Install two fresh AAA alkaline batteries in the
remote control
• Remove the housing and check that hard drive
connectors are firmly connected.
• Open the housing and install a 3.5" SATA hard
drive. Make sure to format the drive for recording
after installing. For details, see "Formatting a Hard
Drive" on page 46.
• From the Main Menu, select SETUP>STORAGE
and select On under HDD Overwrite
• Firmly connect the mouse to a USB port on the
front panel
• Power off the system (disconnect power cable).
Firmly connect a USB mouse to a USB port on the
front panel. Reconnect the power cable.