Installation Troubleshooting; Troubleshooting Methodology; Troubleshooting Using The Server Power Button - HP Integrity rx2660 User's & Service Manual

CHIP REVISION INFORMATION
Chip
Type
-------------------
Memory Controller
Root Bridge
Host Bridge
Host Bridge
Host Bridge
Host Bridge
Host Bridge
Other Bridge
Other Bridge
SYSTEM SECURITY CONFIGURATION
Trusted Boot:
TPM:
TPM Next Boot Status: Activated
TPM Vendor ID:
TPM Product ID:
TPM TCG Spec Version: 1.1.0.0
Shell>

Installation Troubleshooting

This section provides basic server troubleshooting information. It is designed to help you diagnose
common issues that can occur during server installation.

Troubleshooting Methodology

The server was tested prior to shipping. Failures encountered during installation can be due to
damage that occurred in transit. Re-seating connectors can clear problems that result from rough
handling. If you are installing components or assemblies, compatibility problems or incorrect
installations can be the cause of the problems. If you are installing components or assemblies,
check that items are correctly installed and that all connectors are fully engaged. If the unit does
not power on, check the power source before proceeding.
If a problem is encountered during initial operation, remove any add-in or optional components
and retest the server before continuing. Verify basic server operation before installing additional
cards and configuring software and hardware for the server requirements.
Troubleshooting is based on observation of server status indications and error messages, and by
checking system event logs. You can observe the LED indicators on the front and rear of the server.
Error messages are displayed on local and remote consoles. System history (console, event, and
history logs) is available through the iLO 2 MP, and is accessed through the console.
Offline troubleshooting programs are available on the resource CD that is shipped with the server.
To troubleshoot the server, you must be familiar with the Offline Diagnostics Environment (ODE)
which runs in the Extensible Firmware Interface (EFI). Descriptions and user information about
offline troubleshooting tools are available at http://www.docs.hp.com. The offline tools are
available for downloading at http://www.software.hp.com.

Troubleshooting Using the Server Power Button

The server power button on the front panel operates differently depending on how long the button
is held in, and on what the system is doing when the button is pressed. You must be aware of its
uses to properly troubleshoot the system.
Table 30 describes what happens when the server is at EFI, and you press the power button.
Logical
ID
-------
0000
0002
0003
0006
0007
Baseboard MC
Not Supported
Activated
0x15D1
0x0006
Device
ID Revision
------ --------
0 4032
0 4030
122e
122e
12ee
12ee
12ee
0 0
0 0
0 0
Chip
0020
0020
0032
0032
0011
0011
0011
0030
5003
0506
Installation Troubleshooting 81