HP Integrity rx2660 User's & Service Manual page 109

Table 35 Basic Low End Troubleshooting (continued)
Step Condition
4b Cannot see EFI prompt on system console.
4c Cannot find a boot disk or removable media drive.
4d There are RAID channel redundancy failures.
Action
1. Verify that the proper terminal type is set:
Supported settings are hpterm, VT100+ (default),
and VTUTF8.
2. Verify that the RS-232C configuration matches
between the server and the local console or
modem (see "Supported Configurations"
(page 121)).
3. Look for loose, damaged, or disconnected
power and signal cables on the I/O backplane.
The preceding problem is fixed when iLO 2 MP
menu appears on the system console, and the
system health is steady green.
Nothing is logged for this condition (system health
is off, internal health is steady green, external
health is steady green, and power is steady
green). Front panel LEDs indicate that the server
is either booting or running the OS.
1. Examine the state (flashing or steady on) of the
three LEDs, located in the back left corner of the
server, visible through the perforations in the
server. Server (logic and system firmware) stages
are tracked by the PDH FPGA, using these three
LEDs (see "Troubleshooting Tools" (page
2. Examine the iLO 2 MP logs for entries related
to processors, processor power modules (PPMs),
shared memory, and core I/O devices (see
and Reading Error Logs" (page
The preceding problem is fixed when EFI menu
appears on the system console, and system
firmware booting completes.
Nothing is logged for this condition (system health
is off, internal health is steady green, external
health is steady green, and power is steady
green).
1. Examine the boot device, to determine if it is
plugged into its drive bay properly.
2. Examine the drive cabling for any problems.
3. Examine the boot path settings.
4. Examine the iLO 2 MP logs for entries related
to processors, processor power modules (PPMs),
shared memory, and core I/O devices (see
and Reading Error Logs" (page
The preceding problem is fixed, when all boot
devices are found.
Nothing is logged for this condition (system health
is off, internal health is steady green, external
health is steady green, and power is steady
green).
Examine the LED next to each RAID connector,
and replace the RAID HBA (if this LED is either
steady amber or steady red, it indicates RAID
drives are degraded or corrupted, respectively).
Basic and Advanced Troubleshooting Tables 109
111)).
"Errors
118)).
"Errors
118)).