Updates; Server Interface (System Console); Troubleshooting Tips; Environment - HP Integrity rx2660 User's & Service Manual

It should be noted that problems due to firmware are relatively rare, and you should look for other
problem causes first.
If you are dealing with a firmware problem, the probable failure areas are as follows:
Unsupported firmware installation
Corrupt firmware installation
To troubleshoot firmware problems:
1. Verify that all system and BMC firmware components are from the same release (use the iLO
2 MPsr command).
2. Reinstall all firmware.

Updates

The firmware version 03.01 or later is current as of the release date of this guide. System firmware
updates are available from the HP Business Support Center at: http://www.hp.com/go/bizsupport.
To update your firmware:
1. Start up the system and go to the EFI command prompt.
2. To determine the current firmware version, run the EFI info fw command at the EFI Shell
prompt.
3. Choose the appropriate firmware package from the choices available on the HP Support
Center web page at http://www.hp.com/go/bizsupport. If a new version of the firmware is
available, download it and save it to CD, or copy it over the network to the system you are
updating.

Server Interface (System Console)

All system console connections (VGA, USB, local RS-232 and iLO 2 MP LAN) are located on the
rear panel of the rx2660 server.
HP-UX uses the RS-232 serial text connection to a (dumb) terminal or terminal emulator software
running on a PC to control server operations locally.
HP-UX alternatively uses the iLO 2 MP LAN connection over a private network to control server
operations locally through telnet or SSH, and remotely over a public network through web GUI.
Both the Windows and LINUX operating systems use the VGA (monitor) and USB (keyboard and
mouse) connections to control server operations locally.

Troubleshooting Tips

RS-232 connection: If a dumb terminal / PC running terminal emulation software is attached to
the iLO 2 MP "local" port and does not respond to a Ctrl-B-enter key sequence (and the terminal
is running 9600 baud, 8 data bits, is ONLINE, and so on.) then it is possible that the iLO 2 MP
is not operational / functional. See
locations:
The iLO 2 MP heartbeat LED
The BMC heartbeat LED
Replace system board CRU if both heartbeat LEDs are not flashing green; suspect bulk power
supplies, or I/O backplane CRU if both heartbeat LEDs are off.
LAN connections: See

Environment

Ambient intake air temperature is often different from ambient room temperature; you should
measure the operating temperature and humidity directly in front of the cabinet cooling air intakes,
rather than measure only ambient room conditions.
136 Troubleshooting
"Management Subsystem" (page 132)
"I/O Subsystem (SAS/DVD/HDD)" (page 133)
for the following LED
for iLO 2 MP LAN LED states.