HP Integrity rx2660 User's & Service Manual page 138

2. Collect the following information:
The model number of your server (for example, rx2660).
The product number of your server. This can be found on the identification label, which
is found at the front of the unit.
The serial number of your server. This can be found on the identification label.
3. Be familiar with your system configuration.
Are you using the LAN, RS-232, or web interface to monitor the server?
How many processors, DIMMs, and PCI cards have been installed?
What versions of processor, memory, and PCI cards are used and where are they
installed?
What accessories are installed?
4. Determine the following
Which firmware versions are in use?
When did the problem start?
Have recent changes been made to the system?
Which OS and version is in use?
138 Troubleshooting