User Or Hunt Group Has Difficulties Receiving Voicemail Messages - Avaya IP Office Maintenance Manual
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- Installation manual (411 pages) ,
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- User manual (210 pages)
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User or Hunt Group has Difficulties Receiving Voicemail
Messages
Issue
User or Hunt Group has trouble receiving Voicemail messages.
Actions
I.
User and Hunt Group name entries must be entered in the correct format. These entries are case
sensitive and must be unique. Only alphanumeric characters and spaces are supported.
However, spaces after the name are NOT acceptable.
Procedure
To check the User and Hunt Group name entries:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User or Hunt Group accordingly.
3. Double-click the user or Hunt Group in question and update the name entry as necessary.
4. Click OK and then
5. Restart Voicemail to re-populate the User or Hunt Group names with the updated
information.
II.
Voicemail must be enabled for the Hunt Group and the Users in question.
Procedure
To check the User and Hunt Group name entries:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User or Hunt Group accordingly.
3. Verify that the Voicemail On check box is checked/enabled for the users or hunt groups in
question.
4. Click OK and then
III.
If the problem persists after you have performed ALL these troubleshooting steps, gather the
following information BEFORE escalating the issue:
•
A copy of the IP Office configuration will be useful before escalating to your support
organization.
•
The username and password of the configuration must be provided to your support
organization for testing purposes.
•
Any trace codes or log files generated by the System Monitor application (if available).
•
Notes relating to the result of each of the verification steps performed above.
•
The customer's network diagram (if applicable).
Validation
Leave a message for a user or hunt group and verify that the message waiting lamp illuminates.
Page 134
Issue 1a (16th March 2005)
to save the changes.
to save if any updates have been made.
Voicemail
Maintenance Manual
IP Office
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