Chapter 5; Chapter 5: Completing The System Setup; Testing The Recording Operation; Replaying Recordings - Avaya IP Office Installation Manual

Chapter 5

Chapter 5: Completing the System Setup

Once you have installed and configured the IP Office ContactStore, you need to verify that the recorder
is storing and indexing recordings correctly.
This chapter provides guidelines for testing the system. It also explains how to use the ContactStore
Search and Replay application.

Testing the recording operation

You are now in a position to make test calls to verify correct operation. You should, make a call using
each of the stations and call types you have configured to be recorded and passed to ContactStore. This
test will confirm basic setup.
You should also check the recording and tagging of any complex call scenarios to be used. These
include various transfers, conferences, and so on. This test is recommended to ensure that any
configuration problems are discovered early.

Replaying recordings

To test the recording operation of the ContactStore server, you must replay the recordings. ContactStore
performs replay of recordings by means of a browser-based application that is accessible with Internet
Explorer (IE) V5.0 and higher. The following sections describe how to set up your browser and how to
access the application.

Configuring your browser

The Search and Replay page downloads an ActiveX control, which it uses to decompress the audio for
replay. If your default security settings prohibit downloading such controls, you need to provide a means
of getting the ActiveX control to your users' desktops. Internet Explorer (IE) determines rights by putting
web servers into zones and then granting those zones specific rights. To access and use the page, the
zone needs the following rights:
• Run ActiveX controls and plug-ins
• Script ActiveX controls marked safe for scripting
• ActiveX Scripting
• Download signed ActiveX controls
Your Intranet zone and/or the Trusted Site zone may already be assigned these rights. If so, you need to
verify that the ContactStore is in one of these zones.

Adding ContactStore to a zone

You can add ContactStore to a Trusted Site or Intranet zone.
• To add ContactStore to Trusted Sites:
1. In the Control Panel, open Internet Options.
2. Click the Security tab.
3. Click the Trusted Sites icon.
4. Click Sites.
5. Uncheck the require HTTPS box.
6. Enter the URL of the ContactStore server and click Add.
Internet Explorer does not recognize that a certain Fully Qualified Domain Name (FQDN)
and IP address are the same; you must add the URL to the list exactly as you type it in the address bar.
7. Click OK.
ContactStore Installation Manual
IP Office 40DHB0002USEV Issue 1a (10th December 2004)
Page 31