Gathering Information For Technical Support - HP StorageWorks MSA 2/8 - SAN Switch User Manual

Troubleshooting

Gathering Information for Technical Support

To aid in troubleshooting, gather as much of this information as possible prior to
contacting the SAN technical support vendor.
1. Gather Switch Information:
2. Gather Host Information:
3. Gather Storage Information:
4. Storage Software (i.e., EMC Control Center, Veritas SPC, etc.)
5. SNMP management being used
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a. Serial number (located on the chassis).
b. Worldwide name (obtain using licenseidshow or wwn
commands)
c. Fabric OS version (obtain using version command)
d. Switch Configuration settings
a. OS version and patch level
b. HBA type
c. HBA firmware version
d. HBA driver version
e. Configuration settings
a. Disk/tape type
b. Disk/tape firmware level
c. Controller type
d. Controller firmware level
e. Configuration settings
Fabric OS Procedures Version 3.1.x/4.1.x User Guide