Tektronix PHASER 380 User Manual page 204

Troubleshooting
6
Phaser 380 Color Printer
6-12
Network problems
Symptom
The printer doesn't
appear in the Chooser
on a Macintosh.
Printing and installation problems
Symptom
You have problems
printing from a specific
application.
http://www.tek.com/Color_Printers/userdoc/introduction.html
Text prints in Courier
font.
Solution
Always make network connections before turning on
the printer. Turn the printer off, wait at least 15 seconds
and turn the printer's power on again.
Check the termination; refer to the documentation for
your network adapter or connector for information on
termination.
Check the configuration page to get the zone name
and printer name. Refer to "Printer Help Pages" on
page 7-6. Make sure that the correct zone and printer
name have been selected in the Chooser.
If you have changed the printer's name, did you make
it a unique name (not the same as any other printer in
the zone)?
Make sure that the correct network is selected in the
Network Control Panel.
Solution
You can get tips on printing from specific applications
(such as QuarkXPress and PageMaker) from the
Tektronix World Wide Web site:
Information on printing from specific applications is
also available by contacting HAL, the Tektronix
automated information system. Refer to "Using the
automated fax systems" on page 6-3
The font you have specified is not available. The
standard Phaser 380 printer supports 39 resident fonts.
An additional 30 fonts are optionally available, for a total
of 69 fonts. Other fonts must be downloaded or available
on a SCSI font disk. Refer to "Fonts" on page 3-46.