Tektronix PHASER 380 User Manual page 201

Media feeding or jamming problems
Symptom
Paper jamming at
manual-feed slot.
Image quality problems
Symptom
Missing or light color
stripes on prints.
Ink streaks or oil on front,
back or edges of print.
Transparency print
quality poor.
Envelope print quality
poor.
600 x 300 dpi prints look
like 300 dpi quality.
Print is wrinkled.
Solution
Wait for the front panel prompt before feeding paper.
Make sure that the proper page size is selected for the
slot. Align paper against the left edge of the manual-feed
slot.
Use standard weight paper or Tektronix transparency
media. Refer to "All about media" on page 3-28.
Select Manual Feed and the appropriate page size in the
printer driver.
Refer to "Cleaning for jams and ink smears: media-feed
rollers" on page 5-28.
Solution
Refer to "Cleaning for light stripes: printhead" on
page 5-17.
Refer to "Identifying cleaning procedures" on page 5-16.
Use Tektronix transparency media. Specify
Transparency in a supported printer driver. Refer to
"Transparency quality tips" on page 3-40.
Envelope seams may cause minor print artifacts with
solid-fill images. Reduce the image color saturation or
adjust the image position to avoid printing on envelope
seams.
600 x 300 dpi mode is not included in the Phaser 380
printer's standard configuration. Refer to "Print quality
modes" on page 3-26.
You may be using paper that is too thick or thin. Refer
to "All about media" on page 3-28.
Seams on envelopes can cause envelopes to wrinkle.
Try a lighter-weight envelope.
Troubleshooting
User Manual
6-9
6