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Cause
The combination of characters used in the search criterion does not constitute an
acceptable search criterion.
There is an unequal number of "(" and ")".
"*" is not placed within "( )".
If <Server LDAP version and character code> is set to 'ver.2 (JIS)', characters
other than ASCII Code (0x20-0x7E) are being used.
Cannot start searching because the version setting for the server is incorrect. Check the settings.
Although 'ver. 3' is set as the server LDAP version number in Register LDAP
Server in System Settings (from the Additional Functions screen), the LDAP
server is running on version 2.
16.3.2 List of Error Codes without Messages
iR C3380i / iR C3380 / iR C2880i / iR C2880 / iR C3580 / iR C3580i / iR C3080 / iR C3080i / iR C2380i
Cause
# 001
Paper or originals are jammed.
# 003
Communications that take longer than the preset time (64 minutes) caused the
error.
# 005
The other party did not answer within 35 seconds.
The receiving machine is not a G3 fax.
# 009
There is no paper.
The paper drawer is not correctly inserted into the machine.
# 011
The document that you are sending is not placed correctly.
# 012
The document could not be sent because the receiving fax machine was out of
paper.
# 018
The receiving machine did not respond when your machine redialed.
The documents could not be sent because the receiving machine was engaged.
The settings on your machine do not match the settings on the receiving machine. Confirm that the receiving machine is able to communicate, and try again.
# 022
Forwarding could not be performed because all of the addresses stored under the
specified Group destination have been deleted, or User Inboxes are specified as
the Group destination.
Transmission could not be performed because the specified destination was
deleted while the documents were waiting to be sent.
# 037
Documents could not be received because there was insufficient memory
available.
# 080
A subaddress is not set in the remote machine.
# 081
A password is not set in the remote machine.
# 099
Sending was interrupted.
# 102
The subaddress and/or password do not match.
# 107
The document could not be sent because there was insufficient memory available. 1. Resend the document in a lower resolution.
# 701
The specified Department ID does not exist, or the password has changed.
# 702
The document could not be sent because the memory is full.
# 703
Remedy
Make sure that the characters for the search criterion are combined properly, and
search again.
Omit characters that cannot be used, and search again.
Set Server LDAP version and character code in Register LDAP Server in System
Settings (from the Additional Functions screen) to 'ver. 2'.
T-16-8
Remedy
Place the document properly in the feeder or on the platen glass, and remove any
jammed paper or originals.
1. Reduce the resolution, and try sending the document again.
2. When receiving a document, ask the remote party to either reduce the resolution
at which the document is scanned, or divide the document into two or more parts
before sending it.
Confirm that the remote machine is able to communicate, and try again.
Check the type of receiving machine with the receiving party.
Load paper.
Insert the paper drawer properly.
Place the document properly in the feeder or on the platen glass, and repeat the
whole procedure from the beginning.
Ask the receiving party to load paper into their fax machine.
Confirm that the receiving machine is able to communicate, and try again.
Confirm that the receiving machine is able to communicate, and try again.
Re-enter the forwarding address and try sending again.
Re-enter the address in the address book and try sending again.
Erase unwanted documents and documents with errors from memory to increase
the amount of available memory.
Check the subaddress of the remote machine, and try again.
Check the password of the remote machine, and try again.
Try sending again.
Check the subaddress and/or password of the remote machine, and try again.
2. Erase unwanted documents to make memory available.
3. If this problem occurs frequently, contact your local authorized Canon dealer.
Enter the correct Department ID or password using 0-9 (numeric keys) on the
control panel, and try sending again.
1. Wait a few moments, and try again after the other send jobs are complete.
2. Do not send the document to too many recipients at the same time. Send the
document to a smaller number of recipients each time.
Chapter 16
0014-6630
16-17
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