Mercedes-Benz Emergency Call System - Mercedes-Benz EQS 350 Operator's Manual

384 MBUX multimedia system

Mercedes-Benz emergency call system

Information on available emergency call systems
Two types of emergency call system are available
to you in the vehicle:
Mercedes-Benz emergency call system
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112 emergency call system (EU eCall)
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The Mercedes-Benz Emergency Call System is not
available in all countries. You can find more infor-
mation on the regional availability of eCall at:
Differences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmitted
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to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically.
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for both emergency call sys-
tems:
The transfer of specific data is required for the
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intended function of both emergency call sys-
tems. This will be explained in the "Data trans-
fer" section ( page 387).
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Both emergency call systems are included as
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standard equipment in your vehicle and are
activated at the factory.
112 emergency call system (EU eCall)
If you decide on the 112 emergency call system (EU eCall) only, then the
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system only logs in to the mobile phone network after the triggering of a
manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
The use of both emergency call systems is
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exempt from charges.
Both emergency call systems only function in
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areas in which the mobile phone network pro-
viders offer mobile phone coverage.
For both systems, insufficient network cover-
age from the mobile phone network providers
can result in an emergency call not being
transmitted.