Operational Errors And Status Messages - Avaya 9600 Series Installing And Administering

Operational errors and status messages

The table described identifies some of the possible operational problems that might be
encountered after successful installation of the phone. The user guide for a specific phone model
also contains troubleshooting for users having problems with specific phone applications.
Possible operational error conditions
Condition
During Craft procedure access,
display freezes at prompt "Press *
to program"
After Login, the progress bar
shows just a few completed bars
and stops moving.
The phone continually reboots, or
reboots continuously about every
15 minutes.
The message light on the phone
turns on and off intermittently, but
the phone never registers.
The phone stops working in the
middle of a call.
The phone was working, but does
not work now.
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Cause/Resolution
Cause: Craft access has failed; phone cannot operate.
Resolution: Unplug the phone, then plug it in again to reset.
Cause: Login has failed.
Resolution: Check that the LAN and File servers are operating
correctly. Re-attempt login.
Cause: The phone cannot find the call server.
Resolution: Ensure that SIP_CONTROLLER_LIST is administered
either manually or through DHCP or HTTP, as appropriate.
Cause: This is a hardware fault.
Resolution: The phone must be returned to Avaya for repair.
No lights are lit on the phone and
the display is not lit.
Phone might have gone through
the restarting sequence.
No lights are lit on the phone and
the display is not lit.
Deskphones SIP
Comments on this document? infodev@avaya.com
Operational errors and status messages
Cause: Loss of power.
Resolution: Check the
connections between the phone,
the power supply, and the power
jack.
Cause: Loss of path to the call
server or the other party's phone,
DHCP Lease expired, or DHCP
server not available when phone
attempts to renegotiate DHCP
lease.
Resolution: Check the
connections between the phone,
the power supply, and the power
jack.
Cause: Loss of power.
Resolution: Check the
connections between the phone,
the power supply, and the power
jack.
Table continues...
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