Network Audio Quality; Network Progress Tones Overview - Avaya 9600 Series Installing And Administering

To download a language file or to review pertinent information, go to the
Note:
Specifying a language other than English in the configuration file has no impact on Avaya
Communication Manager settings, values, or text strings.

Network audio quality

Users can view icons on the deskphone that provide information about:
• Audio quality of a call. A Local Network Quality (LNQ) icon appears whenever the audio
quality of a call is below a certain threshold. You can define the threshold in the settings file
using the LNQ and QLEVEL_MIN parameters. LNQ is based on a combination of jitter,
packet loss, and delay.
• Use of the wide band codec. The HD icon appears if the deskphone uses the wide band
codec. You can enable or disable the icon based on the value you assign to the WBCSTAT
parameter in the settings file.
For more information about the settings file parameters, see Customizable system parameters for
SIP-based 9600 Series IP Deskphones on page 2.
Users can also monitor the network audio performance on a call. The Network Information screen
displays the audio network. Users can gain access to the Network Information screen from the
Avaya menu. On a touchscreen deskphone, users can gain access to the Network Information
screen from the Home screen.
The implication for LAN administration depends on the values the user reports and the specific
nature of your LAN, like topology, loading, and QoS administration. This information gives the user
an idea of how network conditions affect the audio quality of the current call. Avaya assumes you
have more detailed tools available for LAN troubleshooting.

Network progress tones overview

The SIP-based 9600 Series IP Deskphones provide country-specific network progress tones
which are presented to the user at appropriate times. The tones are controlled by administering
the COUNTRY parameter for the country in which the deskphone will operate. Each Network
Progress Tone has the following six components:
• Dialtone
• Ringback
• Busy
• Congestion
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP
Comments on this document? infodev@avaya.com
Network audio quality
Avaya Support website.
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