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410.517.5000 support@qccusa.com Avaya IP Office 9500 and 9600 Telephone User Guide Additional resources available at http://marketingtools.avaya.com/knowledgebase...
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• On touch screen phones, these buttons are replaced by their text labels on the screen. The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft • key functions relative to the current call.
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Making Calls If you are not already on a call, then you can just dial 9 and the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button.
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Starting a Conference If you have a connected call and any held calls, pressing the Conf soft key will start a conference between you and those calls. If you do not already have a held call, you can use the process below to start a conference. 1.