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Avaya 9600 Series Administering

Ip deskphones h.323
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Download this manual See also: Instruction Manual, User Manual
Administering Avaya 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.
323
Release 6.6.5
Issue 2
March 2018

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Summary of Contents for Avaya 9600 Series

  • Page 1 Administering Avaya 9608/9608G/9611G/ 9621G/9641G/9641GS IP Deskphones H. Release 6.6.5 Issue 2 March 2018...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 • Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

  • Page 5: Table Of Contents

    Introduction ..........................8 Purpose ......................8 Related resources ..........................9 Support Chapter 2: 9600 Series IP deskphone overview..............10 ................10 Overview of the 9600 Series IP Deskphones ....................10 Administrator responsibilities ....................11 Initial administration checklist Chapter 3: Administration overview and requirements............14 ................
  • Page 6 Using the GROUP parameter to set up customized groups Chapter 8: Administering Deskphone Options..............70 ..................70 Administering Deskphone Options ..........70 Administering options for 9600 Series H.323 Deskphones ............71 9600 Series H.323 customizable system parameters ..............101 Single Sign on for local devices (SSON-LD) ....................
  • Page 7 Contents ................... 154 Administering visiting users ....................155 Idle timer configuration Glossary..........................157 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    This document describes the installation and maintenance procedures for the deskphones. For information about using the deskphone features, see the user documentation. For information about desk mounting or wall mounting, see the instructions boxed with the phone or the Avaya Support website at https://support.avaya.com/.

  • Page 9: Support

    Deskphones H.323 Training The following courses are available on the Avaya Learning website at www.avaya-learning.com. After logging in to the website, enter the course code or the course title in the Search field and click Go to search the course.

  • Page 10: Chapter 2: 9600 Series Ip Deskphone Overview

    9600 Series IP Deskphones system. If the servers do not function correctly, the deskphones will not operate correctly. This document does not describe how to use the 9600 Series IP Deskphones in an IP Office environment.

  • Page 11: Initial Administration Checklist

    Deskphone Edition for 9600 Series IP Telephones, Installation and Maintenance Guide, 16-300694 for all other 9600 Series IP Deskphones models. 6. Update each 9600 Series IP Deskphones using Craft procedures, as applicable. For more information about local administrative procedures, see Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323.
  • Page 12 9600 Series IP deskphone overview Task Description Related information computer that is connected to the LAN. Download the Download the files from www.avaya.com/ following files: the Avaya support site. support • Application files Telephone Software and Application • Script file Files on page 65.
  • Page 13 VPN functionality Enable or disable VPN, VPN Setup Guide for administration if provide administration 9600 Series IP applicable for your particular VPN Telephones, environment. 16-602968 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 14: Chapter 3: Administration Overview And Requirements

    Administration overview and requirements Administrative requirements This topic outlines the operating environment for the 9600 Series IP deskphones as follows: • Deskphone Administration on the Avaya call server. • IP address management for the deskphone. For more information about static addressing, see Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323,16-603603 covering the...

  • Page 15: Parameter Data Precedence

    802.1X network access procedures. Related links Initialization process overview on page 15 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 16 15 File downloads 9600 Series IP Deskphones use the HTTP server to download the firmware, the language files, and the certificate files. The HTTPS server is used to download configuration files, and to backup or restore user information. The phone first downloads an upgrade, configuration file to identify the latest software files.
  • Page 17 Certificates usage on page 16 Registration with the call server ® The call server referred to in this section is Avaya Aura Communication Manager. The phone is registered with the call server in two modes, named registration and unnamed registration.
  • Page 18 • VUMCIPADD Visiting User (VU) registration is when a user from another location wants to register with their home call server using their home extension. The 9600 Series IP Deskphones support VU registration by using the VUMCIPADD parameter. When this parameter contains one or more IP addresses, the user sees a slight change to the Login screen.

  • Page 19: Jitc Security Compliance Mode Overview

    17 JITC security compliance mode overview The Avaya 9600 Series IP Deskphones H.323 firmware Release 6.6 adheres to the Joint Interoperability Test Command (JITC) security compliance requirements. According to the US Department of Defense guidelines summarized in the UCR document, these security features must be supported by the setup.
  • Page 20 PKCS12URL URL of the PKCS #12 file The PKCS #12 file contains an identity certificate for the Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 21 EAP-TLS, SLA Mon agent, IPSec VPN, or SSO. Note: H.323 over TLS, Backup/ restore, and file downloads are the only applications supported in the secured mode. 802.1x EAP-TLS, Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 22 OCSP responder certificate is signed by a CA that is different from the one used to sign the server certificate. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 23 PC port from connecting to the phone VLAN. VLANSEPMODE Enforces VLAN separation. When set to 1, VLAN separation is enforced for both untagged and tagged packets from the Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 24 Disables the WML browser on the deskphone. WMLHOME NULL Disables the WML browser on the deskphone. AUTOANSSTAT Disables auto-answer. GUESTLOGINSTAT Disables the guest login feature. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 25: Aliasing Deskphones For Switch Compatibility

    LAN-based or Quality of Service. Server administration and other issues can impact user perception of IP phone performance. For the likely operational problems after you successfully install 9600 Series IP Deskphones, see Avaya IP Deskphone Edition for 9600 Series IP Telephones, Installation and Maintenance Guide, 16-300694.

  • Page 26: Chapter 4: Network Requirements

    You also need QoS support to run VoIP on your configuration. For more information, see Administering UDP port selection on page 40. To use the 9600 Series IP deskphones to reach the network through a Virtual Private Network 15 (VPN), seeVPN Setup Guide for 9600 Series IP Telephones, 16-602968. Hardware requirements •...

  • Page 27: Server Requirements

    The 9600 Series IP Deskphones support specifying a list of IP addresses for a gateway/router, HTTP or HTTPS server, and Avaya call servers. Each list can contain up to 255 total ASCII characters, with IP addresses separated by commas with no intervening spaces. Depending on the specific DHCP server, the phone might support only 127 characters.

  • Page 28: Other Network Considerations

    Other network considerations SNMP enablement The 9600 Series IP Deskphones support SNMPv2c and Structure of Management Information Version 2 (SMIv2). The phones also respond correctly to queries from entities that comply with earlier versions of SNMP, such as SNMPv1. The phones respond to queries directed either at the MIB-II or the read-only Custom MIB.
  • Page 29 Avaya support site at http://www.avaya.com/support. Ping and traceroute All 9600 Series IP Deskphones respond to a ping or traceroute message sent from the call server switch or any other network source. The call server can also instruct the phone to originate a ping or a traceroute to a specified IP address.
  • Page 30 LAN troubleshooting. IP address list and station number portability You can specify IP address lists on the 9600 Series IP Deskphones . On startup or on restart, the phone attempts to establish communication with these various network elements in turn. The phone starts with the first address on the respective list.
  • Page 31 104. TCP/UDP Port utilization 9600 Series IP Deskphones use many protocols, particularly TCP (Transmission Control Protocol), UDP (User Datagram Protocol), and TLS (Transport Layer Security) to communicate with other equipment in the network. Part of this communication identifies which TCP or UDP port each piece of equipment uses to support each protocol and each task within the protocol.
  • Page 32 SLA agent on the phone 1300 H.323 signaling messages in TLS_TTS mode re-registration. Port 1300 is closed when using non TTS method to connect to Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 33 Note: CNA is not supported in Release 6.2 and later. SLA is supported in Release 6.4 and later. Table 4: Transmitted packets (Source = 9600 Series IP Deskphones) Destination Port Source Port UDP or TCP?
  • Page 34 RTP the audio connection used for RTP is odd is even, or the next lower port number if the port used for RTP is Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 35 (TLS). The deskphone uses TLS to establish a secure connection to a HTTP server, in which the upgrade and settings file can reside. The 9600 Series IP Deskphones support TLS 1.2 cipher suites. You can configure the TLS_VERSION parameter to use either TLS 1.2 only, or use older TLS versions as well.
  • Page 36 Note: Signaling and audio are not encrypted when unnamed registration is effective. • Restrict the response of the 9600 Series IP Deskphones to SNMP queries to only IP addresses on a list you specify. • Specify an SNMP community string for all SNMP messages the phone sends.
  • Page 37 Secure Shell Support The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 38 IP network region by changing the IP Network form. TTS does not apply to the following phones: third party H.323, DCP, BRI, and analog. 9600 Series IP Deskphones can accept an incoming connection request from a server on the gatekeeper list, use this new connection to replace an existing connection, and continue operation without the need to reregister.

  • Page 39: Chapter 5: Communication Manager Administration

    48 Call server requirements Before you perform administrative tasks, ensure that you have installed the proper hardware and your call server software is compatible with 9600 Series IP deskphones. Use the latest PBX software and IP phone firmware. Related links...
  • Page 40 Connectivity for Avaya Communication Manager , 555-233-504. • On the Customer Options form, verify that the IP Stations field is set to Y (Yes). If it is not set to (Y), contact your Avaya sales representative. This guideline does not apply to the IP Softphone.
  • Page 41 39 Administering IEEE 802.1Q The 9600 Series IP deskphones can simultaneously support receipt of packets that are tagged, or not tagged according to the IEEE 802.1Q standard. To support IEEE 802.1Q, you can administer 9600 Series IP deskphones from the network through LLDP, or by appropriate administration of the DHCP or HTTP/HTTPS servers.

  • Page 42: Administering Voice Mail

    Voice mail for deskphones aliased as 4600 Series IP Telephones When native support does not apply, 9600 Series IP deskphones are aliased as 4600 Series IP telephones and run under CM Release 3.1 or later. In this case, use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string.

  • Page 43: Call Transfer Administration

    Toggle Swap is ignored without a broken flutter. Toggle swapping the hold status of call appearances can be confusing to the user. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 44: Call Conferencing

    Pressing an in-use call appearance during March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 45: Administering Deskphones On Avaya Aura ® Communication Manager

    Administration Terminal (SAT) or by Avaya Site Administration. You must administer Avaya Aura Communication Manager on SAT or by Avaya Site Administration to optimize the phone user interface. The SAT provides the system-wide CM form and the particular page or screen that you need to administer for each feature.
  • Page 46 Technically, G722 does not need to be first. What is needed, however, is that all the non media processor-supported codecs (G722, SIREN, etc.) be placed before the media processor-supported codecs (G711, G729, G726, G723). Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 47: Station Administration

    45 Station administration ® Administer the following station features on the Station form in Avaya Aura Communication Manager. The Station form comprises of several pages. You must set the features covered in this section to optimize the user interface.

  • Page 48: Administering Features And Cas For All Other Ip Deskphones

    12 to 19 Scroll to see CAs/ Aux buttons 9 to Scroll to see CAs/ BAs, features on BAs, features on Feature List Feature List Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 49 3rd BM12/ 3rd BM12/SBM24 SBM24 For additional information about administering the call server for 9600 Series IP Deskphones, see the following Avaya documents, available on the Avaya Support Web site: • Administrator Guide for Avaya Communication Manager, 03-300509. • Feature Description and Implementation for Avaya Communication Manager, 555-245-770.

  • Page 50: Chapter 6: Server Administration

    You can install the DHCP and the HTTP server software on the same computer. Caution: The firmware in the 9600 Series IP Deskphones reserves the IP addresses of the form 192.168.2.x for internal communications. The phone might not function properly if you configure addresses in that range.

  • Page 51: Dhcp Generic Setup

    • A DHCP server is available at remote sites if WAN failures isolate IP deskphones from the central site DHCP servers. The file server provides the 9600 Series IP Deskphone with a script file and, if appropriate, new or updated application software.

  • Page 52: Setting Up The Dhcp Server

    DNS names in system parameters into IP addresses. The system appends this domain name to the DNS name before the 9600 Series IP Deskphone resolves the DNS address. If you want to use a DNS name for the HTTP server, Option 15 is required.
  • Page 53 Options 58 and 59. Expired leases cause 9600 Series IP Deskphones to restart. Avaya recommends providing enough leases so the IP address of a 9600 Series IP Deskphone does not change if you briefly take the phone offline. Note: The DHCP standard states that when a DHCP lease expires, the device must immediately cease using the assigned IP address.
  • Page 54 IETF RFC 2132, Section 9.3. - Option 58: DHCP lease renew time. If the 9600 Series IP Deskphone does not receive this parameter, or if this value is greater than that for Option 51, the phone uses the default value of T1 (renewal timer) according to IETF RFC 2131, Section 4.5.
  • Page 55 2. Delete unused or unsupported 9600 Series IP Deskphone parameters to shorten the length of the DHCP message. Result You can set only the following parameters in the DHCP site-specific option for 9600 Series IP Deskphones, although most of them can be set in a 46xxsettings.txt file as well. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
  • Page 56 SET HTTPDIR myhttpdir. The path relative to the root of the TLS or HTTP file server where 9600 Series IP Deskphones files are stored. If an Avaya file server is used to download configuration files over TLS, but a different server is used to download software files through HTTP, set the path of the Avaya server in the DHCP site-specific option, and set HTTPDIR again in the 46xxsettings.txt...
  • Page 57 VLAN ID is not used again, and DHCP continues on the default VLAN. The default is 60 seconds. These parameters are saved in the non-volatile memory of the 9600 Series IP Deskphones. If the DHCP server is not available for any reason during phone restart or reboot, the phone uses these saved parameters.

  • Page 58: Setting Up A Dhcpv6 Server

    Setting up a DHCPv6 server About this task Important: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations documented in the section Features not supporting IPv6 on page 64.
  • Page 59 To use HTTPS, you must download the trusted certificates to the phone, by using the TRUSTCERTS parameter. The deskphone authenticates the server certificate. If the HTTPS server is provided by Avaya and the HTTPS server certificate has Avaya Product root CA, the deskphone cannot download files and perform Backup/restore to this server, without downloading trusted certificates.

  • Page 60: Backup And Restore Processing

    58 Backup and restore processing 9600 Series IP deskphones support the HTTP client to back up and restore the user-specific data. The deskphones support HTTP over TLS (HTTPS) for backup or restore. For backup, the deskphone creates a file with all user-specific data if a backup file location is specified in system parameter BRURI.
  • Page 61 Authorization request-header in each transmitted GET and PUT method. This method is intended for use by the Avaya IP Telephone File Server Application so that the phone requesting the file transaction can be authenticated. You can downloaded the Avaya IP Telephone File Server...

  • Page 62: About Ipv4 And Ipv6 Operation

    Status Line of the 9600 Series IP Deskphones or the Prompt Line for all other 9600 Series IP Deskphones display an HTTP Authentication or an HTTP Authentication Failure interrupt screen: Enter backup/ restore credentials.
  • Page 63 In general, if dual-stack operation is enabled, whether IPv4 or IPv6 is to be used to contact a server is determined by the value of the parameter that contains the server address(es). However, March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 64: Features Not Supporting Ipv6

    Note: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with the understanding that IPv6 is undergoing further refinement. It is strongly recommended that customers planning to deploy IPv6 first thoroughly evaluate it in a test environment that mimics the target live environment.

  • Page 65: Chapter 7: Telephone Software And Application Files

    When shipped from the factory, 9600 Series IP deskphones might not contain the latest software. When you first plug in the 9600 Series IP deskphone, the phone attempts to contact a file server, and downloads new software only if the software version available on the file server is different than the version on the phone.
  • Page 66 67 Choosing the right application file and upgrade script file Software files needed to operate the 9600 Series IP Deskphones are packaged together in either a Zip format or RPM/Tar format distribution package. Download the package appropriate to your...
  • Page 67 Avaya recommends that you do not alter the upgrade script file because if Avaya changes the upgrade script file in the future, any changes you have made will be lost. Avaya recommends that you use the 46xxsettings.txt file to customize your settings instead. However, you can change the settings file name, if desired, as long as you also edit the corresponding GET command in the upgrade script file.

  • Page 68: Using The Group Parameter To Set Up Customized Groups

    Communication Manager. To set the GROUP parameter on each deskphone, use the GROUP procedure from the local administrative options. See Avaya IP Deskphone Edition for 9600 Series IP Telephones, Installation and Maintenance Guide, 16-300694. To set the GROUP parameter on a phone registered with Communication Manager, administer the GROUP parameter on a phone-by-phone basis on the Communication Manager Station Form.
  • Page 69 END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} Related links Telephone Software and Application Files on page 65 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 8: Administering Deskphone Options

    PROCPSWD value on the Craft Access Code Entry screen. For more information on craft options, see the Avaya IP Deskphone Edition for 9600 Series IP Telephones, Installation and Maintenance Guide, 16-300694.

  • Page 71: 9600 Series H.323 Customizable System Parameters

    VPNTTS Important: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.
  • Page 72 This parameter applies only if the user has not changed the Automatic Gain Control from the deskphone menu. The changes made by the user are stored in the backup/ Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 73 If value =3, On an active call, the soft keys are labeled from left to right: Hold, Conf, Transfer, Drop in a non-call center environment. AGTCALLINFOSTAT For Avaya Call Center use only. Automatically invokes Call-info permission when the caller-information button, (buttonType = 141), is administered on the deskphone and AGTCALLINFOSTAT has a value of 1.
  • Page 74 Access Code agents use to log out. Valid values are 1 to 4 dialable characters 0 through 9 plus star (*) and pound AGTSPKRSTAT For Avaya Call Center use only. Disables or enables the speakerphone permission flag. 1 ASCII numeric digit. Valid values are: 0 = Normal speaker operation; agent can activate or deactivate the Speakerphone.
  • Page 75 0 = Display the date and time on the top display line. AGTTRANSLTO For Avaya Call Center use only. A text string used along with other user-set text strings and translation parameters AGTTRANSLCLBK, AGTTRANSLPRI, AGTTRANSLPK,...
  • Page 76 AMADMIN “ ” (Null) WML-Application URI. The URI used to obtain the AvayaMenuAdmin.txt file for WML-applications under the A (AVAYA) Menu. Specify the HTTP server and directory path to the administration file. Do not specify the administration file name. APPNAME “...
  • Page 77 Pre-Release 6.2 software has different valid ranges. For more information on fine-tuning your IP phones, see Audio Quality Tuning for IP Telephones,100054528 on the Avaya Support site at www.avaya.com/support. AUDIOSTHS Handset sidetone setting. Valid values are: 0=nominal STMR, no change to sidetone level.
  • Page 78 The parameter is supported with Avaya Communication Manager only. Valid values are: • 0: Labels are changed according to call state where Avaya Communication Manager provides the labels.
  • Page 79 CLBACKUPTIMESTAT are both 1. Valid values are 1 through 60. CLBACKUPTIMESTAT Specifies whether Call Log entries will be backed up only after a minimum interval as specified by the value of Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 80 • 0: Displays both caller name and number. • 1: Displays the caller name but not number. • 2: Displays only the caller number but not the name. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 81 • 1: The Conference button is enabled. CTASTAT Call Type analysis status. Controls whether call type ® analysis algorithm in the Avaya Aura Communication Manager is used during certain dialing behaviors. • 0: History, Redial, WML Browser, and Contacts do not use smart enbloc even if smart enbloc is enabled or ®...
  • Page 82 =1 Startup will not continue., DROPCLEAR VPN only. Specifies how clear IPsec packets are processed. One ASCII numeric digit. Valid values are: 0= Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 83 Specifies whether the call server will process gratuitous and unsolicited IPv6 Neighbor Advertisement messages. A received message is considered unsolicited if the deskphone did not send a corresponding Neighbor Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 84 Valid values are 1, through 12. GUESTLOGINSTAT Guest login permission flag. If set to 1, the Guest Login option is listed on the Avaya Menu; if set to 0, the Guest Login option is not available. GUESTWARNING Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire.
  • Page 85 A list of feature number identifiers for softkey features potentially available in the Idle call state, for example, Redial. Zero to 255 ASCII characters consisting of zero to Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 86 0 = IPv6 is disabled. 1 = IPv6 is supported/ enabled. Note: Avaya does not support IPv6 for the general market, and makes the software available to a specific set of customers with known limitations. Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases.
  • Page 87 Main usage is for the SSO application to discover the phone faster. LOCALZIPTONEATT Controls the local phone ziptone volume when AUTOANSSTAT= 1 Note: If Auto answer is configured on Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 88 If LOGTOFILE=1, optional debug printf strings are logged to an internal file, =0 not logged. MCIPADD 0.0.0.0 Call Server address. Zero or more Avaya Communication Manager server IP addresses. Format is dotted-decimal or DNS name format, separated by commas without intervening spaces (0-255 ASCII characters, including commas).
  • Page 89 0 = SCEP will remain in progress until the request for a certificate is granted or rejected or until a response is received indicating that the request is pending for manual approval. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 90 NVHTTPSRVR is provided for VPN mode so that a file server IP address can be pre configured and saved in non-volatile memory. For more information, see VPN Setup Guide for 9600 Series IP Telephones,16-602968. NVMCIPADD “ ” (Null) Call server IP addresses. Zero to 255 ASCII characters;...
  • Page 91 Specifies whether Call Center options such as Greetings will be presented to the user even if the value of OPSTAT is set to disable user options. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 92 Outside line access code. The character(s) dialed, including # and *, if any, to access public network local trunks by the algorithm that dials calls from the incoming Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 93 Ethernet interface off/disabled, 1=auto-negotiate, 2=10 Mbps half-duplex, 3=10 Mbps full-duplex, 4=100 Mbps half-duplex, 5=100 Mbps full-duplex), and 6=1000 Mbps full-duplex if supported by the hardware. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 94 Password is viewable, not hidden. PROCSTAT Local dial pad Administrative Options status (0=all Administrative (Craft) Options are allowed, 1=only VIEW is allowed). Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 95 0 and 20 through 999. RFSNAME “ ” (Null) Applies only to deskphones running software Release 6.0 and later. The file name of the Signed Kernel/Root Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 96 • 1: Packet capture is enabled but without payloads. • 2: Packet capture is enabled with payloads. • 3: Packet capture is disabled. The feature is enabled from the CRAFT menu with payloads. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 97 SSH_ALLOWED Secure Shell (SSH) Protocol permission flag. (0=SSH is not supported, 1= SSH is supported). “Supporting SSH” means the Avaya Services organization can have remote access to the deskphone, using SSHv2, as described in topic Secure Shell Support. When value =2, SSH will still be disabled by default (i.e.,...
  • Page 98 Lock or Unlock command from the SSO application. Valid values are: 1= Default, the telephone attempts to run the LOCK command. 0 = the telephone ignores the LOCK command. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 99 IP-options form. SYSAUDIOPATH For Avaya Call Center use only Specifies whether the agent can select an option for Audio Path (the Headset or Speaker) or must use the default as configured by the administrator. Valid values are: 0 = Default value.
  • Page 100 IPSec VPN with certificate based authentication (using NVSGIP), Backup/restore over HTTPS (using BRURI), HTTPS file server (using TLSSRVR), WML browser (using WMLHOME), H.323 over TLS signaling (using MCIPADD). Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 101: Single Sign On For Local Devices (Sson-Ld)

    • 0: The Transfer button is disabled when CCBTNSTAT is • 1: The Transfer button is enabled. Note: The preceding table applies to all 9600 Series IP deskphones. Certain 9600 IP deskphones might have additional, optional information that you can administer. Single Sign on for local devices (SSON-LD) With the Single Sign On for local devices (SSON-LD) feature, you can log in to your desktop computer and then automatically log in to your deskphone using separate phone login credentials.

  • Page 102: Administering A Vlan

    Administering a VLAN This section contains information on how to administer 9600 Series IP deskphones to minimize registration time and maximize performance in a Virtual LAN (VLAN) environment. If your LAN environment does not include VLANs, set the system parameter L2Q to 2 (off) to ensure correct operation.
  • Page 103 Automatic detection of a VLAN The phones support automatic detection of the L2QVLAN setting that is incorrect. When the value of L2QVLAN is not 0 and VLAN tagging is enabled, L2Q= 0 or 1, initially the 9600 Series IP March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.

  • Page 104: About Dns Addressing

    VLAN on which VLANTEST has expired. For more information on the Reset procedure, see Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323. The phone ignores any VLAN ID administered on the call server if a non-zero VLAN ID is administered either by LLDP, manually, through DHCP, or through the settings file.

  • Page 105: Eap-Tls Support For Authentication

    When the phone is acting as a client, the phone transmits the identity certificate on request. The 9600 Series IP Deskphones support Media Encryption (SRTP) and use built-in Avaya certificates for trust management. Trust management includes downloading certificates and managing policies for additional trusted Certificate Authorities (CA).
  • Page 106 7. Unplug the phone and connect the phone to a port that you have configured for EAP-TLS and enable the supplicant on the phone through the CRAFT procedure. You can also enable the supplicant by configuring the 46xxsettings.txt with SET DOT1XSTAT 2. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 107 SET MYCERTURL http:// <IP of CA server > /certsrv/mscep/mscep.dll c. SET MYCERTWAIT 0 d. SET SCEPPASSWORD <password>#### optional e. SET DOT1XEAPS TLS f. SET DOT1XSTAT 2 #### optional March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 108 Depending on the value of MYCERTRENEW, the phones try to renew their certificates enrollment, periodically. The administrator must monitor pending enrollments. Related links EAP-TLS support for authentication on page 105 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 109 Depending on the value of MYCERTRENEW, the phones try to renew their certificates enrollment, periodically. The administrator must monitor pending enrollments. Related links EAP-TLS support for authentication on page 105 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 110: About Ieee 802.1X

    Authenticator to the phone or its attached PC as specified by the destination MAC address in the packet. All 9600 Series IP phones support Supplicant operation as specified in IEEE 802.1X, but, as of software Release 2.0, only if the value of the parameter DOT1XSTAT is 1 or 2. If DOT1XSTAT has any other value, the phone does not support Supplicant operation.
  • Page 111 802.1X supplicant operation on page 111 802.1X supplicant operation 9600 Series IP Deskphones that support supplicant operation also support Extensible Authentication Protocol (EAP). For software Release 6.1 and earlier, only the MD5-Challenge authentication method is supported. For more information about the MD5–Challenge authentication, see IETF RFC 3748.

  • Page 112: About Link Layer Discovery Protocol (Lldp)

    MAC address between the Ethernet line interface and the secondary Ethernet interface. The 9600 Series IP deskphone initiates LLDP after receiving an LLDPDU message from an appropriate system. After the phone is initiated, the phone sends an LLDPDU every 30 seconds or...
  • Page 113 IP Phone Addresses Phone IP address, Phone address mask, Gateway IP address. Subtype = 4. Avaya Proprietary File Server File Server IP address. Subtype = 6. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 114 Not applicable. On receipt of a LLDPDU message, the phones will act on the TLV elements described in the following table: Table 11: Impact of TLVs Received by 9600 Series IP deskphones on System Parameter Values System Parameter TLV Name...
  • Page 115 TIA LLDP MED Extended Power-Via-MDI TLV. The power management system intends to conserve local power also. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 116: Administering Settings At The Phone

    Administering Deskphone Options Administering settings at the phone Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. 323 describes how to use Craft local procedures at the phone for administration. The local procedures you might use as an administrator are: • 802.1x - Enable or disable the Supplicant and the Pass-thru options.

  • Page 117: Administering Display Language Options

    6.2.4 or later, the value will be changed back to the default value of 27238. Administering display language options By default, 9600 Series IP deskphones display information in the English language. All software downloads include language files for 19 languages.

  • Page 118: Administering Dialing Methods

    Administering Deskphone Options Note: Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings, values, or text strings. Input methods: If the phone does not support a character input method, use ASCII instead. The acceptable input methods are as follows: •...

  • Page 119: Managing Applications On The Home Screen

    WMLHELPSTAT to 0. If WMLHOME is null and the value of WMLHELPSTAT is not 1, the deskphone does not display any WML items . Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 120 Favorites Help displays after Contacts Favorite. Favorites Help is unavailable if a temporary contacts list from a USB flash drive is in use. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 121 Color support Supported image JPEG JPEG JPEG JPEG format Maximum image width (in pixels) Maximum image 1440 2976 3648 3168 height (in pixels) Click to dial Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 122: Administering Features On Softkeys

    CM Feature Numbers for Assigning Softkeys on page 124 lists the administrable features and their associated numbers. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 123 For IDLEFEATURES or DIALFEATURES, if the system parameter PHNEMERGNUM is administered, the third softkey in the Idle or Dialing call state will always be labeled Emerg regardless of the contents of those system parameters. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 124 Table 13: CM Feature Numbers for Assigning Softkeys Feature Name Default Label Feature Number abr-prog AbbrvDial Program abr-spchar AbrvDial (char) abrv-dial abrv-ring ac-alarm AC Alarm aca-halt Auto-Ckt Assure account Acct Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 125 CAS Backup cdr1-alrm CDR 1 Failure cdr2-alrm CDR 2 Failure cfwd-bsyda Call Forwarding bsyda (ext) cfwd-enh Call Forwarding Enhanced check-in Check In check-out Check Out Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 126 Do Not Disturb Ext. extnd-call Extend Call fe-mute Far End Mute for Conf flash Flash forced-rel Forced Release goto-cover Go To Cover group-disp Group Display Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 127 MCT Activation mct-contr MCT Control mf-da-intl Directory Assistance mf-op-intl CO Attendant mj/mn-alrm Maj/Min Hdwe Failure mm-basic MM Basic mm-call MM Call mm-cfwd MM CallFwd Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 128 Attendant Release release Station Release remote-tgs Remote TG (#) re-ringoff Ringer Reminder ringer-off Ringer Off rs-alert System Reset Alert rsvn-halt rsvn-halt scroll Scroll Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 129 VIP Retry vip-wakeup VIP Wakeup voa-repeat VOA Repeat voice-mail Message vu-display VuStats # whisp-act Whisper Page Activation whisp-anbk Answerback whsp-off Whisper Page Off work-code Work Code March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 130: Administering A Custom Screen Saver

    TIA-810/920 and S004, and may be of benefit to some users of t-coil capable hearing aids. Release 6.2 onwards, the 9600 Series IP deskphones support the ability to choose either of these standards. Because individual organizations and users differ in how they might want to implement this choice, the deskphone provides 3 ways to specify the desired audio equalization: •...

  • Page 131: Administering Deskphones For Call Center Operation

    The 9608, 9608G, 9611G, 9621G, 9641G, and 9641GS H.323 deskphone models can be used in ® call centers. These deskphones use the call center features provided by Avaya Aura Communication Manager. Use the 46xxsettings file to customize the deskphone parameters associated with call center operations.

  • Page 132: Ringing On Wireless Headset

    9600 Series H.323 customizable system parameters on page 71. For additional information on agent and call centers, see Using Avaya 9608/9608G/9611G/9621G/ 9641G/9641GS IP Deskphones H.323 for Call Center Agents, 16-603613. Ringing on wireless headset Ringing on wireless headsets from Jabra and Plantronics can be configured by the administrator and is supported as of Release H.323 6.2 Service Pack 2.

  • Page 133: Configuring Phone Based Auto-Answer

    VDN name can be longer but the vector matches only the first 15 characters. AUTOANSALERT Parameter Name and (default value): AUTOANSALERT ('0') Valid Values: 1 ASCII numeric digit, '0' and '1' March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 134 (regardless of status such as Ready, Aux Work, etc. Specified and matches VDN Auto-answer is attempted on both PCAs or BCAs only for deskphones used by an agent Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 135: Administering Backup And Restore

    Administering backup and restore 9600 Series IP Deskphones support the HTTP client to back up and restore the user-specific data. HTTP over TLS (HTTPS) is also supported for backup or restore. For backup, the deskphone creates a file with all the user-specific data if a backup file location is specified in system parameter BRURI.
  • Page 136 • TLS_DHE_RSA_WITH_AES_128_CBC_SHA • TLS_RSA_WITH_AES_128_CBC_SHA If the digital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate, the call server registration password of the phone is included as the credentials in an Authorization request-header for each transmitted PUT (backup) and GET (for restore) method.
  • Page 137 Users can request a backup or restore using the Advanced Options Backup/Restore screen, as described in the user guide for their specific deskphone model. For specific error messages relating to Backup/Restore, see the Avaya IP Deskphone Edition for 9600 Series IP Telephones, Installation and Maintenance Guide, 16-300694.
  • Page 138 Contact_Name against a Contact's Name and Fav_Number against one of that Contact's numbers. If no match is found, then the Favorite cannot be restored and is discarded. Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 139 Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNSCRWIDTH Phone screen width PHNTIMERS Call Timer PHNVISUALALERT Visual Alerting PRINGMENU Personalized Ring Menu Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 140 • Spaces preceding, within, or following a name are treated as part of the name. • <CR> and <LF> (UTF-16 characters 0x000D and 0x000A, respectively) are interpreted as line termination characters. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 141 • The existence of invalid data does not constitute a failed retrieval. The success of the retrieval process requires the phone to get the backup file and successfully restore valid data. Related links Administering backup and restore on page 135 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 142: Chapter 9: Administering Applications And Options

    155 Customizing Applications and Options 9600 Series IP deskphones have some unique and powerful capabilities that take advantage of the display and access to LAN facilities. For example, if your LAN has a WML Web site, the deskphones needs key information about the servers providing those facilities. You must provide the information in the 46xxsettings.txt file, depending on the applications you want to make...

  • Page 143: Setting The Application Status Flag

    142 Setting the Application Status flag 9600 Series IP Deskphones offer numerous applications like Contacts, Call Log/History, Redial, and so on to the users. Each of these applications allows the user to add, delete, or in some cases, edit entries. You, as the administrator, might not want the user to use that level of functionality.
  • Page 144 This restriction prevents circumvention of the APPSTAT restrictions. The WML applications are also suppressed by default. Related links Administering Applications and Options on page 142 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 145: Administering The Avaya A Menu

    Administering Applications and Options Administering the Avaya A Menu The Avaya A Menu is a list of sub-applications the user can select from to invoke the corresponding functionality. A file called AvayaMenuAdmin.txt is available with downloads on which you can specify the menu label, URI, and list order of WML applications on the A Menu.

  • Page 146: Special Administration For Touchscreen Deskphones

    The 9621G, 9641G, and 9670G are touch-based phones and use a touch-based Home screen instead of the Avaya menu that other 9600 Series IP deskphones use. Using the home screen, users can gain access to deskphone options and settings, special Avaya applications such as a World Clock, Calculator and Weather, Contact Favorites, and any WML applications you might administer.

  • Page 147: Administering The Avaya Menu With Wml Applications

    Use the AvayaMenuAdmin.txt file to specify the WML applications to appear on Home screen of the touch screen models. Then specify objects for the Avaya Menu through the Avaya Menu Administration file, AvayaMenuAdmin.txt. Each administered object, up to the maximum of 12, must have valid,...
  • Page 148 If AMTYPExx is 01, xx must be the same for each of the three parameters for an Avaya Menu entry to be displayed and associated with the administered data. If AMTYPExx is 02, 03 or 04, any AMLBLxx or AMDATAxx data is ignored if provided.

  • Page 149: How The Home Screen Displays Wml Applications

    Set AMICONxx to this Label Suggested Label (specify in Number (xx value shown AMBLxx) below) Alarm Clock/Wakeup Call Business data/Sales/Data Analysis Calendar Communications Control (remote, ...) Directory Document/Folders/Notes Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 150 Set AMICONxx to this Label Suggested Label (specify in Number (xx value shown AMBLxx) below) Emergency/Assistance Food/Restaurant Financial Information Front Desk Help/Site Help/Feature Help Guard Desk Information Inventory Location/Map Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 151 Number (xx value shown AMBLxx) below) Messages Network Person/People information Security/Security Camera Tickets Valet Service Video/TV Slideshow Room Service Related links Administering Applications and Options on page 142 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 152: Sample Avaya Menu Administration File Template

    ## ## AVAYA MENU CONFIGURATION FILE TEMPLATE ## ############################################################ ## This file is to be used as a template for configuring the ##Avaya Main Menu. See the Avaya IP Deskphone H.323 ##Administrator Guide for details. Both are available on ##support.avaya.com ## ##Since the AMICON parameter applies only to touch screen phones, it is not shown in the sample below.
  • Page 153 Administering Applications and Options ##AMDATA03= ##AMTYPE04= ##AMLBL04= ##AMDATA04= ##AMTYPE05= ##AMLBL05= ##AMDATA05= ##AMTYPE06= ##AMLBL06= ##AMDATA06= ##AMTYPE07= ##AMLBL07= ##AMDATA07= ##AMTYPE08= ##AMLBL08= ##AMDATA08= ##AMTYPE09= ##AMLBL09= ##AMDATA09= ##AMTYPE10= ##AMLBL10= ##AMDATA10= ##AMTYPE11= ##AMLBL11= ##AMDATA11= March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

  • Page 154: Administering Guest Users

    Administering guest users About this task A guest user is a person who logs into a 9600 Series IP deskphone other than the primary phone at the home location of the user. The guest user can log in to a phone that is across the country from the home location or one in the office near home office.
  • Page 155 The Web page may contain a timer to cycle through additional Web pages. The backlight is set to low power mode after the specified time and Table continues… March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 156 SCREENSAVERON value. Note: You can administer the Backlight Off icon on a 9600 Series IP deskphone softkey. The behavior of backlight for any adjunct button module depends on the backlight of the phone to which you attach the button module.
  • Page 157 Certificate Authority, the entity which issues digital certificates for use by other parties. CLAN Control LAN, a type of Gatekeeper circuit pack. Converged Network Analyzer, an Avaya product to test and analyze network performance. Applies to IPv4 only. This feature is not supported in Release 6.2 and later. DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP Address allocation and management.
  • Page 158 RSA is very computation intensive, thus it is often used to March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 159 To add an additional level of security, you can encrypt the originating and receiving network address. Wireless Markup Language, used by the IP phones Web Browser to communicate with WML servers. March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 160 ...............16 Avaya Menu Administration File Template ......152 language files ............... Avaya Menu with WML Applications ........146 settings configuration files ..........upgrade configuration files ........... Backup ................137 March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...
  • Page 161 Far End Mute administration ..........47 network considerations Feature administration for all other deskphones ....48 audio quality display ............. Feature Administration for Avaya Communication Manager generic setup ....................45 DHCP ..............Feature Numbers for Assigning Softkeys ......IP address ..............Feature-Related System Parameters, administering on CM IP address lists .............
  • Page 162 Station Number Portability IP address lists ............. supplicant operation, 802.1X ..........111 support ...................9 switch compatibility and aliasing IP telephones ....25 System Parameters ............. system parameters, customizable ........March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H. Comments on this document? infodev@avaya.com...

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